Service Provider Manager Jobs

Position Summary

To manage and improve the effectiveness of our delivery through Service Providers within the Haldimand - Norfolk Region ensuring we develop strong relationships so that Service Providers deliver financial objectives, quality, and customer service targets to an agreed standard.

Essential Responsibilities

• Manage Service Provider budgets within a sub-region so all contracts are delivered to financial, service, and qualitative standards and timescales.
• Be the knowledge and in-house expert on the contract so that Service Providers can use this to enhance and build on their own experience to deliver an outstanding customer experience.
• I am responsible for other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.
• Monitor changes in the local employment market, drawing on intelligence from the business to create plans that meet changing local circumstances and effectively deliver our services.
• Develop and maintain effective partnerships with service providers on a sub-regional level, ensuring our provider processes/procedures are in place and reviewed regularly to satisfy contractual obligations, quality requirements (including internal quality systems and those of the commissioning Authority), financial controls and customer delivery standards (including continuous improvement).
• Leverage the buying power of our organization to reduce costs and get increased value for money from subcontractors in the sub-region to enable a better financial return on expenditure.
• Lead the supply and delivery of services through service delivery partners to ensure a high-performing and improving provision of services in the catchment area according to contract requirements and to ensure a tangible return on our expenditure.
• Review performance and compile reports in line with contractual compliance
• Work to maintain an open dialogue with all Service Providers to prevent contractual or relationship conflicts from arising.
• Manage the new Service Provider onboarding process including all due diligence activity to ensure new provider compliance with legislation and funders' contractual requirements.

Education And Experience

• Experience in partnership/contract management.
• Procurement experience – minimum 5 years.
• Experience in managing and developing a successful Provider network or similar / supply chain network.
• Studying toward or possessing graduate-level qualifications (or significant experience).
• Experience in leading and developing teams remotely.

Knowledge, Skills, And Abilities

• Strong organizational, administration, presentation, and communication skills (both verbal and written).
• Be accurate and precise attention to detail.
• Meet the goals of the organization.
• The mission, vision, and goals of Fedcap Canada and The Fedcap Group and execution of relevant policies and procedures
• Maintain the highest level of confidentiality, integrity, and ethical practice.
• Demonstrable knowledge of
• Build strong interpersonal relationships with internal and external stakeholders.
• Work cooperatively with others on a team.
• Demonstrable ability to
• Navigate complex and/or difficult situations and bring about positive resolutions within the scope of responsibilities.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Equal Opportunity Employer