Healthcare Recruiter / Talent Acquisition Specialist

As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.

Position Summary

In this dynamic Healthcare Recruiter role, you will wear multiple hats including having complete responsibility of the end-to-end full cycle recruitment for a diverse portfolio of roles nationally. This portfolio will encompass a heavy focus on recruiting for clinical healthcare roles (Physicians, Psychologists, Therapists, Nurses, Social Workers, etc), as well as for various corporate roles. This includes sourcing talent, leading deep headhunting in the job markets, generating and leveraging multiple sourcing channels, phone screening/interviewing candidates, generating and negotiating offers, and also holistically ensuring that our candidates have an exceptional experience throughout the recruitment process. You will also work closely with the team to ensure all of our new hires are smoothly credentialed and onboarded, while being the super user & co-owner on our HR & TA systems especially in regard to system maintenance & execution, training of systems to stakeholders, and overall continuous improvement. You will be responsible to strategically generate and leverage multiple sourcing avenues while building up talent pipelines, to ensure that we are continually attracting top talent in the market for current & future talent needs.

As the SME in TA and as a strategic, inquisitive partner to the business, you will be responsible to collaboratively drive change forward, and proactively lead continuous improvement initiatives, while fostering strong working relationships with the many various stakeholders in a dynamic, matrix environment. Your strong sense of versatility and stakeholder management will be imperative in the success of this role. You will also closely collaborate with the TA Manager and key business stakeholders to execute forward thinking Talent Acquisition strategies to ensure optimal alignment with our business priorities, growth, and strategic goals; including but not limited to recruitment process optimization, job board optimization, EVP & candidate experience, TA reporting & data, talent pipeline management and partnership opportunities with campus recruitment/physician organizations/associations. Alongside the TA Manager, you will be a key partner in developing and executing our continued TA strategies geared towards a heavy focus on optimal Quality, Culture, and Scale.

Your creativity, determination, network and keen insights will help fulfill Teladoc Health's mission during this time of exponential growth in the Canadian market. Come open the door to amazing opportunity – for you, and for the candidates you recruit. Our team is laser-focused on providing an exceptional candidate experience, attracting high-quality diverse talent, and spreading brand awareness as we continue to scale in Canada.

Role and Responsibilities

• Monitor the effectiveness of all recruiting efforts, with specific attention paid to producing a flow of candidates through the recruiting pipeline
• Serve as the primary point of contact for candidates throughout the recruiting cycle (i.e. communicate status, answer questions and coordinate all follow-up efforts)
• Regular inputting of TA reporting & data, along with continuous improvement to TA reporting
• Facilitate the hiring process, including but not limited to: negotiate and generate compensation packages, produce job offer letters, conduct background, reference verifications, as well as credentialing verifications for clinical roles and supporting onboarding and administrative duties
• Some travel as required to networking events and seminars
• Create a robust talent pipeline (focused on clinical healthcare roles) and manage our partnership opportunities with campus recruitment/physician organizations/associations; while hosting job fairs in person & virtually
• Deep participation in the development and execution of our continued TA strategies, including but not limited to driving SME insights on the specific TA strategies by line of business and by province; while leading matrix stakeholder conversations and driving change forward in regards to continuous improvement
• Perform other duties, as needed
• Partner closely with Marketing and other teams to ensure continuous improvement and innovation to our EVP & candidate experience and process flow
• Ensure consistent communication regarding recruiting efforts by providing status updates to all stakeholders through meetings, email updates and reports
• Provide market research to support candidate and geographic profiling to guide recruiting, and maintain a deep understanding of the recruiting market and the recruiting life cycles
• Identify, source and engage candidates from a variety of clinical and corporate fields through creative and innovative sourcing approaches
• Develop and maintain a thorough understanding of staffing needs and the expertise required to succeed in various positions
• Carry out Teladoc’s commitment to diversity, equity and inclusion as part of recruiting strategies
• Review, pre-screen and interview candidates to determine appropriateness of skills, experience and knowledge in relation to position requirements
• Oversee, maintain, execute, test, train, and enhance our HR & TA systems
• Stay abreast of relevant legislation as it relates to recruitment, and work with Legal when applicable
• Serve as the brand ambassador of Teladoc to the job markets, and enhance the Teladoc Health employer brand, as well as the visibility/reach of job posts and overall exposure to the market
• Continue to grow a far-reaching network of contacts, developing strong personal/professional relationships
• Strategically generating, identifying and leveraging multiple sourcing avenues to ensure that we are continually attracting top talent in the market;
• Facilitate candidate assessments after interviews

Qualifications and Education Requirements

• Highly organized with the ability to multitask, prioritize and meet conflicting deadlines.
• High level of stakeholder management and the ability to develop strong working relationships internally and externally
• Superior relationship / stakeholder management skills and deep care about the candidate experience
• Experience using Applicant Tracking Systems / HRIS systems (Workday & Credentially) is a plus
• Excellent written and verbal communication and interpersonal skills
• Ability to drive change forward and an openminded, inquisitive, and collaborative approach to challenging the status quo
• Ability to adapt in a fast-paced, continually evolving environment, using proven time management skills and working with a strong sense of urgency
• Creative and strategic approaches for finding and attracting top talent
• A strong work ethic, integrity and personal accountability
• Proactive approach to networking and building relationships
• A passion for teamwork, with a burning desire to contribute
• Minimum of 3-5 years’ experience in leading end-to-end full cycle recruitment experience, with direct experience in recruiting for Physicians and/or Healthcare industry
• Bilingual in French is a plus
• Proven track record of self-sufficient, full life-cycle recruiting, including expertise with screening, negotiations/closing and candidate relationship management
• High level of respect for and adherence to confidentiality rules
• CHRP or CHRL designation or an equivalent is an asset but not required
• Completion of Post-Secondary education in Human Resources, Business degree or relevant field.

Why Join Teladoc Health?

Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals. Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at [email protected]