Gestionnaire De Cas - Bilingual Caseworker

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

• Le/la gestionnaire de cas sera également affecté(e) à d'autres fonctions et tâches au besoin de temps à autre.
• Programmes de conformité
• La mise en œuvre d'initiatives de recherche de marché relatives à la pharmaceutique et à la biotechnologie avec des médecins, des patients, des pharmaciens ou d'autres professionnels de la santé paramédicaux;
• Avec les gestionnaires, participer au processus de formation de nouveaux gestionnaires de cas, y compris mais non limité à l'observation et la surveillance des appels.
• PRINCIPALES FONCTIONS ET RESPONSABILITÉS:
• Les questions de financement et d'accès, y compris les programmes d'accès privés, publics et particuliers;
• L'assistance téléphonique
• Tous les programmes destinés aux patients s'appuient sur des méthodes de traitement des dossiers et comprennent une quantité importante d'appels sortants.
• La gestion des projets et/ou des cas assignés.
• Administrer et adhérer à des protocoles de gestion des cas, y compris la surveillance clinique, la collecte de données, le suivi continu du patient, la conformité, la surveillance de l'arrêt ou de l'abandon de traitement, le rapport des événements indésirables, et la liaison avec les fournisseurs de soins de santé primaires;
• Documenter chaque activité dans la base de données spécifique du programme.
• Participer et assister à la formation continue de perfectionnement et aux cours de formation spécialisée pour des produits ou des programmes spécifiques tels que jugés appropriés par le gestionnaire.
• La mise en œuvre de programmes de centres d'appels, y compris de fourninr aux patients, aux organismes professionnels et de financement de la santé un soutien téléphonique. Les lignes d'aide actuelles portent sur:
• Fournir des commentaires concernant les protocoles actuels, la base de données, les processus et les relations inter-départementales.
• Communication claire au gestionnaire, pod, et collègues formés aux programmes concernant la gestion de cas pendant les absences prévues.
• Responsable de signaler tous les événements indésirables aux départements concernés.
• L'adhésion aux processus généraux de l'entreprise.

PRIMARY DUTIES AND RESPONSIBILITIES:

• The Caseworker will also be assigned other duties and tasks as required from time to time
• Compliance programs
• Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
• Telephone support:
• Adherence to the general company processes
• Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
• With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
• Funding and access issues, including private, public and special access programs;
• Document each activity in program specific database.
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
• Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
• Responsible to report all Adverse Events to the assigned units/departments
• All patient programs are based on casework methods and include a significant amount of out-bound calls.
• The management of the assigned projects and/or cases.
• Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:

What your background should look like

EXPÉRIENCE ET NIVEAU D’ÉDUCATION REQUIS:

• Attention aux détails
• Expérience dans le domaine médical et pharmaceutique est un atout.
• Connaissance pratique de Word, Excel et Outlook
• Bilingue (français/anglais) est requis
• Un minimum d'un (1) an d'expérience en service à la clientèle
• Capacité à effectuer plusieurs tâches
• Excellentes aptitudes de résolution de problèmes
• Formation générale requise dans des domaines tels que l'administration des affaires, la comptabilité, les ventes, le marketing, les sciences informatiques ou des vocations similaires, généralement obtenue via l'achèvement d'un programme de diplôme d'associé de deux ans ou une combinaison équivalente d'expérience et d'éducation.

Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d'équipes interfonctionnelles.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• A minimum of one (1) year experience in customer service
• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
• Experience in the medical and pharmaceutical field is an asset.
• Bilingual (French/ English) is required
• Ability to multitask
• Strong Problem solving skills
• Attention to detail
• Working knowledge of Word, Excel and Outlook

The successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.”

COMPÉTENCES , CONNAISSANCES ET APTITUDES REQUISES:

• Solide sens des affaires et sens financier
• Connaissance pratique de système automatisé de gestion d'entrepôt
• Aptitude à communiquer efficacement à l'oral et à l'écrit
• Excellentes aptitudes à la présentation
• Capacité à réspecter systématiquement les échéances
• Solides compétences analytiques et mathématiques
• Aptitudes interpersonnelles et de leadership efficaces
• Connaissance de Microsoft Word, Excel, PowerPoint et autres programmes Office
• Excellentes aptitudes de résolution de problèmes; capacité à résoudre les problèmes de manière efficace et efficiente
• Sens de l'organisation; attention aux détails
• Connaissance approfondie de l'industrie de la distribution pharmaceutique

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Effective interpersonal and leadership skills
• Advanced knowledge of pharmaceutical distribution industry
• Ability to consistently meet deadlines
• Strong analytical and mathematical skills
• Working knowledge of automated warehouse operating system
• Effective organizational skills; attention to detail
• Strong business and financial acumen
• Ability to communicate effectively both orally and in writing
• Excellent presentation skills
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit https://www.virtualfairhub.com/amerisourcebergen.

Schedule

Full time

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.