Director Of Front Office

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits! Join our Fairmont family today!

What Is In It For You

• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support

Director of Rooms

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

• Assist in managing the departmental forecast/budget/month end for all areas of the Rooms Division
• Review industry trends for new and innovative product and service opportunities
• Actively take part in Health & Safety initiatives, and execute Health & Safety mandates throughout division including WCB policies and practices
• Provide coaching and mentoring to leaders and colleagues alike, and create an environment that allows them to exceed guest expectations
• Ensure brand (inc Loyalty & LQA) and service standards are in place, maintained, embraced, audited, improved upon, and celebrated
• Consistently offer professional, engaging and friendly service
• Handle guest concerns, ensuring we recover remarkably and conduct follow-up in all areas of opportunity
• Maintain excellent relationships with business partners and the community
• Demonstrate a commitment to leadership, guest service excellence and our Brand Promise
• Act as Director of Rooms when Director is absent from the operation
• Seek feedback and follow-up on guest comments in order to achieve the targeted guest satisfaction score
• Attend and participate in regularly scheduled departmental/divisional meetings
• Other duties & responsibilities as assigned
• Utilize labour management tools and tactics to ensure the right amount of people are in the right place at the right time for the right job
• Utilize all guest feedback platforms to analyze trends, eliminate issues, and prevent problems
• Establish and monitor effective goals and measurements for the division through the utilization of the tools and resources with the Performance Management Program (PMP)
• Pro-actively engage in, and support recruitment, selection, training, mentoring and development of leaders and colleagues through the Pathway to Leadership Program to ensure talent is ready for promotion within the Hotel or Brand
• Maximize revenues and effectively control costs
• Ensure representation of departments on hotel environmental committee. Ensure environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented
• Ensure that colleague concerns are resolved successfully, and create an environment where there is a feeling of ownership by all departments when it comes to guest & colleague concerns
• Participate in the Service Excellence Committee and effectively promote and utilize SCORE and KIPSU platforms to exceed guest expectations

Qualifications

Your experience and skills include:

• Operational knowledge of Excel, Word, PowerPoint
• Comprehensive knowledge of Front Office operations, policies, procedures and expense management
• Proven ability to effectively lead, motivate, coach and develop your team
• Ability to maintain high service levels under pressure
• Strong guest service orientation and training skills background
• Ability to maintain a calm demeanor during crisis
• Effective tracking and follow up skills
• Highly self-motivated, organized, goal and results oriented individual who thrives under pressure
• Constant standing and walking throughout shift
• Strong presentation and public speaking skills
• Minimum 3 years’ experience in a Front Office Manager, Executive Housekeeper or previous Rooms Division position

Additional Information

Visa Requirements: Applicants must be legally eligible to work in Canada.

Our Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Persons who anticipate needing accomoations for any part of the application or interiew process may contact, in confidence: [email protected]

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS