Customer Service Representative - Owen Sound Branch

Requisition ID: 178699

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About The Role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

This role is a part-time position with an expectation that the successful candidate can work a minimum of 15.0 hours per week.

As An Essential Member Of The Canadian Banking Branch Network, The Focus Is To Provide Exceptional Service Throughout The Customer’s Journey By

Our Customer Experience Associates are people-centric and connect with customers in a relatable way.

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Processing day to day transactions
• Nurturing rich, long-standing relationships

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed
• Explain complicated concepts simply
• Uncover and solve customers’ needs

– We’d Love To Work With You If You

Do you have the skills that will enable you to succeed in this role.

• Have strong technical skills and the ability to promote digital and self-service banking options to our customers
• Have proven customer service skills through work or community involvement
• Are available to work a flexible schedule
• Are willing to assist in a professional, friendly and efficient manner
• Are comfortable in simple sales situations

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• An organization committed to making a difference in our communities – for you and our customers
• Internal training to support your career growth and enhance your skills
• A competitive compensation and benefits package

Location(s): Canada : Ontario : Owen Sound