Customer Service Assistant Jobs

Are you ready to immerse yourself in a thrilling atmosphere while providing exceptional customer experiences? We are looking for a Customer Service Assistant to join our team!

The Customer Service Assistant is responsible for providing assistance in all areas of Customer Service including but not limited to Social Media, Email, and On-Site during the festival.

The position is full-time, from June - August 4, 2023, and will work on the festival site outside of Salmo, BC for approximately one month from late June-July.

Responsibilities Include:

• Coordinator/Management Team/Security/Medical
• Execute tasks with Customer satisfaction goals in mind and ensure KPI targets are met as much as possible
• Ensure all Customer Service inquiries are appropriately tagged/prioritized and responded to in a timely manner, this includes both messages & posts on all social media platforms, as well as Customer email inquiries
• Assess service statistics and report trends to CS Coordinator
• Effective and efficient use of Zendesk software and maintaining software best practices
• Act as an emergency point of contact throughout scheduled shifts during the festival
• Assist with the day-to-day operations in the Customer Service department
• Assist with the Lost and Found program & Shambassador program for the festival
• Maintain a cohesive communications strategy across all channels (Email, DM’s, Social Media, etc)
• Brainstorm and adapt best practices as needed to enhance the Customer experience both online and on-site during the event
• Immediately raising anything emergent to the Customer Service
• Provide support to Customer Service Coordinator both online and on-site during the event

Qualifications Include:

• A certain degree of professionalism and endurance is expected
• Demonstrated ability to work well on a team
• Confident and outgoing personality
• High level of literacy, communication and organizational skills
• Comfortable working overnight and under pressure
• Excellent attention to detail
• Excellent leadership and interpersonal skills
• Good understanding of customer service practices and techniques
• Experience in Customer Relations/Customer Service
• Festival experience is an asset
• Well-organized and self-motivated
• Excellent writing, editing, and proofreading skills
• Should have a strong understanding of Customer Service standards
• Exceptional ability to manage small details and multitask in a fast-paced environment
• Outstanding written and verbal communication skills
• Ability to take directions, employ good judgment, and manage projects from beginning to end

To apply, submit your resume & cover letter below!

Shambhala Music Festival is committed to employment equity. We strongly encourage applications from Indigenous peoples, Black people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.