Coordinator/Analyst, Surgical Program

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more .

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Fraser Health is proudly recognized as a BC Top Employer . Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

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Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The coordinator / analyst is responsible for supporting program leadership in surgical services by providing coordination of clerical staff, auditing of booking practices and processes and facilitating effective communication and interface with physician offices / MOAs in relationship to patients on the HA waitlist.

Oversees the operational supervision and coordination of Operating Room Booking Clerks and Pre-Admission Clinic (PAC). Schedules and coordinates work assignments, including new projects/initiatives; determines and evaluates staff training requirements; conducts staff evaluations; develops, coordinates and implements training and orientation for staff and user departments. Assists the Manager in selection of staff by participating in interviews, providing input and making recommendations.

Collaborates with the Manager, OR front-line staff and physician offices in the conduct of audits related to OR Booking and Pre-Admission Clinic scheduling system effectiveness. Analyzes and evaluates findings; develops recommendations on system/process improvements to ensure data quality and compliance with MOH standards and requirements and alignment to MoH priorities and regional surgical initiatives.

Provides information related to data quality and operational requirements to user departments and other areas. Assists Manager in the development and implementation of PAC, OR Booking & Scheduling standards, policies and processes; assists in development and implementation of Change Management processes; Supports surgical leadership with OR expansion and augment strategies. Conducts projects as assigned.

Responsibilities

• Liaises with other disciplines to ensure that standards and policies are developed in accordance with the needs of other departments and end users.
• Provides support for system integration testing, updates, and trouble shooting with users.
• Provides input on the development and implementation of policies and processes related to OR booking/scheduling improvement and best practices. Coordinates the implemention of Quality Improvement initiatives utilizing Change management processes. Evaluates the outcomes of changes to policy and processes through analysis and evaluation of data integrity/quality. Recommends adjustments to policy and process improvement on an on-going basis.
• Evaluates clerical staff development needs and develops, implements and coordinates staff and user training and orientation programs related to OR Booking/Scheduling systems and processes. Assesses and evaluates training needs; develops curriculum and training materials; conducts training to clerical staff in OR Booking and PAC.
• Oversees the coordination, work direction and supervision of OR Booking staff and PAC. Schedules and coordinates work assignments, special projects or initiatives; evaluates employee performance and determines training and orientation requirements.
• Provides quality-related statistics to manager and the regional committee governance structure on a regular/requested basis. Works collaboratively with all levels of staff and OR management.
• Co-leads working group initiatives and meetings in collaboration with the program manager / director for capacity and efficiency strategies. Participates in user meetings; assists and/or undertakes a variety of projects as assigned by Manager as appropriate.
• Develops and generates information reports related to OR user depts and/or MOH requirements. Gathers and operationalizes data from SIS related priorities for increased OR capacity and efficiency.
• Audits work of OR Booking and PAC clerical staff related to system data input for waitlisting and scheduling in ORM (Operating Room Module) and CWS (Community Wide Scheduling).
• Conducts audits related to booking and scheduling information, data quality and system processes/practices. Analyzes and evaluates audit findings; develops recommendations to Manager on data quality and system process improvements.

Qualifications

Education and Experience

Graduation from a recognized Diploma Program in a health, business or technology related discipline plus three (3) years experience in a booking, scheduling or systems environment, including one (1) year supervisory experience; or an equivalent combination of education, training and experience.

Valid Class 5 BC Driver's Licence; access to a vehicle for business- related purposes.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Ability to evaluate staff, educational requirements and to conduct training and orientation sessions.
• Knowledge of medical terminology.
• Knowledge of Booking and/or Scheduling Systems (ORM and CWS preferred) with ability to audit/analyze processes.
• Demonstrated ability to supervise.
• Ability to operate related equipment including applicable software applications.

Salary range

The salary range for this position is CAD $33.66/Hr. - $48.38/Hr. / hour