Consumer Care Specialist Jobs

Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application.

Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!

What will you work on?

Working alongside a dynamic team of Consumer Care Specialists, this role will assist with delivering positive and memorable consumer experiences and supporting the overall satisfaction of Spin Master consumers globally

How will you create impact?

• Provide customers with effective and timely first-level product support
• Act as an elevated level of support to resolve all concerns on social media/online reviews, replacement shipment orders/quality assurance samples, and case escalations, while ensuring all case handling procedures are followed correctly
• Accurately completing appropriate documentation for each call / transaction, including manufacture date codes, date of purchase etc.
• Manage and resolve customer inquiries while using the appropriate procedures and solutions
• Professionally managing the transfer of the customer to appropriate resources for further problem analysis and resolution

What are your skills and experience?

• Experience with Microsoft Applications, including Outlook, Excel and PowerPoint
• Experience with social listening and monitoring tools is a definite asset
• Minimum 1 year of social media experience
• Experience with a customer relationship management (CRM) or order management systems is a definite asset
• Flexibility on hours between 9:00am to 8:00pm, including weekdays and weekends, and during statuary holidays throughout the year

What You Can Expect From Us

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.

• Innovation, Collaboration and Fun
• Flexible Work Hours
• Other fun Perks!
• Growth and Career Opportunities
• Comprehensive Benefits

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at [email protected] or by phone at 416 364-6002 and we will work with you to meet your accessibility needs.

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We do appreciate all interest; however only those selected for interview will be contacted.