Community Manager Jobs

Manage Crumbl’s brand voice and image across all social media platforms (CAN) while reviewing social media metrics to build and improve campaign strategies. Craft responses to customer’s feedback and messages on various platforms as well as response plans for Crumbl’s marketing initiatives. Grow and develop a strong community sentiment across all social platforms.

Duties and Responsibilities

• Develop sound practices and procedures for consistent community engagement.
• Adapt to continuous growth from the Crumbl Community.
• Engage with and establish a strong community presence for Crumbl Canada.
• Monitor social campaigns/UGC and analyze web traffic from the community.
• Establish, implement, and maintain a community hospitality program.
• Track and report community sentiment, engagement and growth across all platforms.
• Be present with the community during important campaigns and social strategies.
• Use cross-team communication to report community findings to proper departments

Other Duties

As Canada’s community and customer base expands, so will the duties of this position. As a manager of the Community, duties such as payroll, keeping attendance, finding shift coverage, online review management, customer assist inquiries, as well as scheduling and holding meetings may be required.

Qualifications

• Comfortable working in a fast-paced and results-oriented culture;
• 1-3 years of experience in Customer Support or Customer Experience roles;
• Excellent collaboration, leadership, communication and decision-making skills;
• Experience leading and/or developing a team;
• Flexible and adaptable; able to work and thrive in ambiguity;
• Familiarity with data analytics and methods of data compilation;
• Proficient in Google Drive, Emplifi, Monday and any other programs utilized by Crumbl. Additionally, MS Office proficiency, including PowerPoint, Excel, Word.
• Fluent in English and French;
• Demonstrated ability to create structure and prioritize work;

Working Conditions

This is a salary, full-time, remote position. This role routinely uses standard office equipment such as computers, phones, etc. Work hour adaptations due to time-zone differences may be required.

About Us

Crumbl was founded in 2017 in Logan, Utah by Jason McGowan & Sawyer Hemsley. In just four years, Crumbl has grown from a humble cookie shop to a booming franchise with over 800 locations in all 50 states and Canada. Crumbl is honored to be the second largest cookie company in the nation and fastest growing cookie company in the world! Our rotating menu offers new flavors every week while regularly bringing back crowd favorites and unique original recipes. We pride ourselves on being tech-focused, an agile workplace that values hard work, listening to our customers, and being unafraid of a challenge. Ultimately, our goal is to bring friends and family together over a box of the best cookies in the world!

Crumbl is an equal opportunity employer. Crumbl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.