Coach, Smartlife And Accessible Technology Programs

Part-time, Permanent

Sudbury, ON

CNIB invites you to build a career as unique as you! We are currently searching for a Coach, SmartLife and Accessible Technology Programs! The successful candidate will play a key role in changing the lives of Canadians who are blind or partially sighted by improving independence at home, work and play through in-person consultations and retail transactions at the CNIB Smartlife Centre. This role will be key in working alongside management and the broader CNIB SmartLife team, to develop solutions and strategies with consumers to promote independence through every aspect of their lives. As a CNIB Coach, SmartLife and Accessible Technology Programs, you will provide assistance to actively support potential and current clients through drop ins, appointments and organized virtual and in-person workshops held regularly through the CNIB Smartlife Centre to expose them to the possibilities with modern day accessible technologies.

Your impact at CNIB

• Recruit, engage, and lead an integrated workforce of students, volunteers, etc.
• Handle of SmartLife Center daily consumer transactions.
• Build strong, positive relationships with consumers, and seek insight into their unique needs, goals and lived experiences to better tailor appropriate solutions.
• Provide administrative support by connecting with participants in the Phone it Forward, Tech Mate, AT Waitlist, and Connecting with Technology programs
• Collaborate with the National Smartlife team to develop and execute marketing strategies that engage and inform consumers and promote new and emerging technology solutions, technology programs and technology initiatives through CNIB Smartlife Centres.
• Assist participants in navigating the SmartLife e-commerce site.
• Develop and integrate creative programmatic strategies to engage SmartLife consumers with existing and new SmartLife accessible technologies.
• Represent CNIB Smartlife at regional accessible technology tradeshows virtually or in-person.
• Through SmartLife Centres, in-person and virtual programming, build and maintain consumer relationships by leveraging the portfolio of CNIB accessibility products, services, and programs.
• Responsible for a critical assessment of the current portfolio of products, technologies, and services offered through the CNIB Client Experience Centre.
• Grow the knowledge base of existing and new consumers through coordination of regularly planned and facilitated learning workshops, virtual and in-person demonstrations of products, 1:1 consultations and coaching, and new tech deployment training.
• Educate participants on the accessible high-tech solutions that are the future and the present through hands-on and virtual demonstrations and product testing groups.
• Facilitate virtual and in-person, interactive workshops and one on one sessions to instruct low vision/blind participants on the use of their iOS and Windows devices - including both built-in, and add-on accessibility features.

Who You Are

• Good relationship/team builder and networking skills with a variety of internal and external stakeholders.
• Proven time management, planning, coordinating and organization skills; proactive in initiating multiple projects on an ongoing basis.
• Excellent verbal and written communication and superior interpersonal skills.
• Professional attitude, results oriented, strategic, and flexible.
• Excellent analytical, problem definition and problem-solving skill.
• Respects the importance of confidential information while effectively functioning as a team member or working independently.
• A proven record of strong demonstrated leadership skills and delivery of customer-focused initiatives in a complex organizational structure.
• Excellent organizational and planning skills to work to concurrent and/or conflicting deadlines.
• Demonstrates mature and sensitive nature when dealing with the needs of persons living with vision loss.

We Want To Hear From You If You Have

• Personal and/or professional experience relating to blindness and vision loss and associated assistive technologies.
• Extensive experience in training people with vision loss on utilizing accessible and assistive technologies.
• 3 - 5 years of experience with accessible and assistive technologies, program development and implementation, retail sales, and excellent customer service provision.
• Strong understanding of and demonstrated track record of product sales and exceptional customer service provision.
• Post-secondary degree or diploma in a related field and relevant experience.
• Experience in developing and delivering training workshops and presentations.
• Knowledge of Salesforce and Shopify Point-of-Sale considered an asset.
• Strong proficiency in all Microsoft Office applications.
• Volunteer engagement and staff leadership experience.
• Extensive knowledge in accessibility and adaptive technologies.

Work Environment

• This position may require travel.
• This position may have to deal with difficult situations or people.
• This position may require the ability to work occasional overtime/flex time.

Apply now!

CNIB is committed to creating and fostering an inclusive culture and welcomes applications from diverse candidates, including but not limited to the Black, Indigenous, and People of Colour (BIPOC) community, persons with disabilities, people who are blind or partially sighted, and those who identify as women, gender diverse, and/or 2SLGBTQ+. We strongly encourage applications from applicants with sight loss. Direct lived experience would be a definite asset. If at any stage you require accommodation, please let us know and we will work with you to support your accessibility needs. We're excited to review your application!

Please note: while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Closing date: July 7, 2023.

About Us

Life is a beautiful, wonderful, complex thing. Life with sight loss should be no different. At CNIB, we're on a mission to change what it means to be blind, and we're not slowing down. We think big, take risks, embrace change, and ask questions. We're inviting you to be part of the conversation.

Our diversity is our strength – we take pride in our inclusive workplace and are committed to recruiting and selecting in a fair, transparent, and accessible way. CNIB welcomes applications from those who have demonstrated a commitment to upholding the values of inclusion, diversity, equity and accessibility (IDEA) to join us in expanding our capacity for inclusion in the broadest sense. To this end, we strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind or partially sighted, and those who identify as women and/or 2SLGBTQ+. We enthusiastically invite applications from applicants with sight loss. Direct lived experience is a definite asset. CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

Our team's health and wellness are a priority, which is why we offer comprehensive benefits, competitive compensation, and flexible work schedules developed to help you stay healthy.

At CNIB, we are relentlessly passionate about what we do. We are in our second century of smashing societal barriers and stigmas through innovative programs and powerful advocacy. We are a collaborative, empowered team that drives achievement and equality. If that sounds like your cup of tea, let's talk.