Security, Health And Safety Manager

Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort at the Nest Golf Club, the Marina, with our Culinary, Food and Beverage, Landscape, Housekeeping and Recreation Teams, as well as at FH Fine Food and Starbucks at Friday Harbour. Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort and always providing an exceptional guest experience. Colleague Perks Complimentary golf (friends and family rates for your Guests) Complimentary use of recreational equipment (canoeing, kayaking, Fat Bikes, snowshoes, skates, etc.) Discounts at Friday Harbour retailers and restaurants Group medical and dental benefit coverage Company matched pension plan and optional savings plans Employee Assistance Program and Headspace App Friday Harbour partner discounts Training and development opportunities Role Summary The Security, Health and Safety Manager is responsible for managing the security, health and safety functions and services for the resort. This position will coordinate all resources necessary to ensure a premium standard of presentation and confidence in the safety and security throughout the resort. Security services will be provided in all common resort spaces along with optional in-residence and in-boat services for homeowners, members, and guests. Health and safety responsibilities will include both public spaces and all Colleague areas and functions. The Security, Health and Safety Manager interacts with a diverse group of external and internal contacts, requiring strong leadership and excellent hospitality service skills. Responsibilities Lead the day-to-day security, health and safety operations of Friday Harbour Responsible for operation of security, health and safety services Maintain superior guest relations by acting as a liaison between Friday Harbour, homeowners, members, and guests Monitor, control and patrol club houses, retail outlets, offices, operations building, residence units and general common resort areas such as the boardwalk and marina slips Develop, operate, manage, and maintain software and hardware for security systems' including but not limited to: CCTV, Access control, waivers, key control, incident management, parking enforcement and panic devices Coordinate with onsite Property Management of Condominium Corporations to facilitate security services for the various condo corporations Responsible for planning, ordering, receiving, and stocking all necessary security system supplies Responsible for planning and implementing the parking control and enforcement program Coordinate department orientation and training in compliance with the Occupational Health and Safety Act Coordinate with Marina employees to handle boater or resident queries and requests on security, health, and safety issues Together with departments coordinate and execute on requests for temporary security monitoring services for residence and condo rental units Effectively manage a team of full time, part time and seasonal colleagues Plan, track and control financial operating budgets and capital expenditures Develop and maintain departmental operational policies and work procedures Create departmental business plan on annual basis Participate in monthly layered progress audits on business and safety performance to plan Develop and maintain task analysis maps for routine staffing assignments Manage Health and Safety program for the resort, working closely with Chief Executive Officer and Director of Engineering and Facilities Management to ensure all legislation, acts and regulations are being followed to ensure a safe work environment Responsible for Health and Safety training for all resort colleagues Direct, manage, guide, and provide advice to the Security, Health and Safety department, leadership team and colleagues of Friday Harbour Oversee the development, assessment, facilitation and legislative compliance of health and safety programs and initiatives to ensure a safe and healthy workplace Focus on compliance and communication of COVID-19 pandemic response program in compliance with legislation, government framework and industry best practices Lead facilitator of the Joint Health and Safety Committee Lead the centralized development and management of all health and safety policies, programs, and procedures Work closely with Human Resources to ensure record keeping of health and safety Colleague training and certificates are current In partnership with Human Resources department monitor and track colleague Health and Safety training and workplace injuries Together with all divisions and departments, ensure departmental health and safety plans, policies, programs, and procedures are documented, implemented and meeting legislation for individual departments Work closely with leaders to maintain a hazard identification and risk analysis for all operating departments and business units Responsible for developing and maintaining procedures for first response, asset protection and business contingency plans Champion the security incident reporting process for the resort, including homeowner, member, guest, or colleague involvement Review opportunities for improved productivity and greater efficiencies Prepare various accounting summaries and reports for financial purposes Ensure that applicable policies and procedures, regulatory ordinances, governing laws and generally accepted protocol and practices are followed Establish and communicate clearly defined goals and objectives for department Colleagues Direct and supervise the Security, Health and Safety colleagues, ensuring the successful internal operations of the department including; professional and courteous customer service, complete utilization and accuracy of management software system, proper training and supervision of all colleagues to ensure respectful behavior toward the guests and their property Develop and maintain a working relationship with delegates from local emergency services such as police, fire and emergency medical services, Ministry of Labour and Simcoe Muskoka District Health Unit Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program Adhere to all environmental policies and programs as required Other duties as assigned Requirements Minimum of 5 years' experience in a similar role within the hospitality or resort industry 3 years of leadership experience in hotel operations or security Diploma/degree from an accredited university in occupational health and safety, police foundations, criminology, or related field Occupational Health and Safety Certificate, per the Occupational Health and Safety Act Ontario Ministry of Labour JHSC part 1 & 2 training and certification Must possess Standard First Aid and CPR certificates or obtain within 3 months Licensed under the Private Security and Investigations Services Act Smart Serve Certification Knowledge of occupational health and safety management, federal, provincial, and municipal regulations/legislation, the Workplace Safety and Insurance Act and applicable Human Rights Must possess excellent customer service skills Must be computer literate. Preferred candidate will have previous experience with security, health and safety software, Microsoft Word, and Excel Strong verbal and written communication skills Detail-oriented and works with a high degree of accuracy Ability to multi-task in a fast-paced environment Must be extremely responsible with integrity and ability to maintain confidentiality and discretion Working Conditions Must be able to work flexible hours including evenings, weekends, and holidays Required to move, lift, carry, pull, and place objects weighing up to 30 pounds without assistance Stand, sit, or walk for an extended period or for an entire shift Significant exposure to varying weather conditi...