Business Process Improvement (Bpi) Manager

Join a Challenger
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members. Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our EQ Bank platform ( eqbank.ca ) has been named the top Schedule I Bank in Canada on the Forbes World's Best Banks 2023, 2022, and 2021 lists.
The Work
If you have a passion for continual improvement, are comfortable with change and want to help grow Equitable Bank through the delivery of enhanced customer and employee experiences, this may be the role for you!
The Business Process Improvement (BPI) Manager II is responsible for leading distinct projects and/or work-streams on larger projects to improve the business processes of the organization and ensuring operational readiness to drive the desired outcomes. This role will often engage with Business Sponsors and/or Leads before project initiation to help clarify and formalize the project goals, objectives and scope. In addition to project specific work, the Business Process Improvement (BPI) Manager II may consult with Business Leaders to help define the need for new and/or enhanced services or optimized business processes and provide advice on business requirements and the usability of technology solutions.
This role is accountable to support the management and oversight of business process improvement practices and standards utilized in the execution / support of material change projects. This position will work with the Senior Manager, Business Process Improvement to efficiently and effectively support the timely execution of material change projects in the bank.
This role will also be accountable to provide resources and mentorship to Business Process Analyst(s) in support of the banks material change projects. This includes hiring, managing and strategically resourcing to ensure the capabilities of the team are in alignment with the changing needs of the Bank.
The Core Parts Of Your Role Would Be To

• Partner with functional support groups to implement process improvements
• Help drive business process improvement efforts across Equitable Bank to ensure standardization, efficiencies and best practices are employed while leveraging system, automation and other solutions as needed
• Ensure best practices and project/process management tools are applied to help solve business challenges
• Review internal project/process management methodologies to look for opportunities for continuous improvements to maintain relevance with best practices
• Lead the business process design work on large enterprise projects
• In the support of a material change project:
• Lead highly complex, business process improvement initiatives and provide subject matter expertise and thought leadership to the business process stakeholders

Let’s Talk About You

• Ability to create and deliver training
• Lead the development of future state business processes
• Experienced in applying process integration practices to complex environments
• Effectively adhere to Process Excellence Methodologies such as Lean/Six Sigma
• Document and clearly articulate BPI responsibilities for each assigned engagement.
• Map and analyze business processes as required
• Contribute to the development of a business process repository
• Other certifications (Business Analysis, ITIL, Change Management, or PMP) considered an asset
• Gather and analyze business process data as required
• A post-secondary education diploma/degree in business or qualification in business administration, computer information systems or a related field
• Communicate project status and issues to stakeholders
• Stay self-motivated despite challenges.
• Experience leveraging Artificial Intelligence (AI) such as Robotic Process Automation (RPA) or Machine Learning (ML) etc. to enhance business processes or solve business challenges is a bonus
• Ability to effectively assess stakeholder impacts and to engage, manage and quickly gain credibility with business and technology stakeholders
• 7+ years of experience leading business process improvement initiatives and material change projects
• Excellent interpersonal and communication skills both written and verbal
• Train and coach operations staff on process changes
• Optimistic mind-set and strong collaboration skills
• Expert level knowledge of business process improvement practices including, Lean/Six Sigma Methodology (Six Sigma Black Belt Preferred)
• Identify and prioritize opportunities for process improvements
• Proficient computer skills including MS Office, MS Project, MS Visio and SharePoint
• Sound technical knowledge of secured lending and factors affecting the mortgage market an asset
• Ability to collaborate with support groups to implement improvements
• Support the implementation of changes to the business processes
• Proven experience delivering projects with multiple approaches and methodologies
• Lead the development of process measurement standards
• Strong advocate and focus on customer experience
• Experience within the financial services sector

What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy, personal days and even a moving day
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!