Business Process Improvement (Bpi) Process Designer

Join a Challenger
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members. Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our EQ Bank platform ( eqbank.ca ) has been named the top Schedule I Bank in Canada on the Forbes World's Best Banks 2023, 2022, and 2021 lists.
The Work
If you have a passion for process improvement, are comfortable with change and want to help grow Equitable Bank through the delivery of enhanced customer and employee experiences, this may be the role for you!
The BPI Process Designer is responsible for both supporting large projects as well as leading small to medium initiatives such as automation opportunities to improve business processes across the organization. This role requires collaboration with Business Sponsors to analyze data, map processes and communicate opportunities for the initiatives that they are supporting. In addition, the Process Designer will be required to lead and facilitate process design sessions with stakeholders for the initiatives they are supporting as required.
The Business Process Improvement team is expected to leverage process excellence best practices such as Lean Six Sigma to design both efficient and scalable processes in order to accommodate future growth. By identifying and eliminating inefficiencies in our processes, we aim to improve the quality of our products and services, reduce costs, and ultimately increase customer satisfaction. Our team strives to empower our members to be agents of change and problem solvers, while continuously improving our processes to achieve operational excellence.
The Core Parts Of Your Role Would Be To

• Help drive business process improvement efforts across Equitable Bank to ensure standardization, efficiencies and best practices are employed
• Partner with functional support groups to implement process improvements
• Communicate project status and issues to stakeholders
• Lead/support continuous improvement or cost saving initiatives
• Drive Continued Efficiency and Maturity of BPI
• Provide subject matter expertise and thought leadership to the business process stakeholder
• Support the Intelligent Process Automation Program by identifying/assessing the viability of automation opportunities and support development activities such as documenting requirements and testing etc.
• Map and analyze current state business processes as required
• Lead business process design work on small to medium in complexity initiatives and support process discovery work
• Document and clearly articulate BPI scope/responsibilities for each assigned engagement
• Ensure best practices and process management tools are applied to help solve business challenges
• Design future state processes as required
• Effectively adhere to Process Excellence Methodologies such as Lean/Six Sigma

Let’s Talk About You

• Ability to effectively engage, manage and quickly gain credibility with business and technology stakeholder
• Knowledge of leveraging Artificial Intelligence (AI) such as Robotic Process Automation (RPA) or Machine Learning (ML) etc. to enhance business processes or solve business challenges is a bonus
• Stay self-motivated despite challenges
• Excellent interpersonal and communication skills both written and verbal
• Proficient with business process improvement practices including, Lean/Six Sigma Methodology (Six Sigma Green Belt preferred)
• Proven experience delivering projects with multiple approaches and methodologies
• A post-secondary education diploma/degree in business or qualification in business administration, computer information systems or a related field.
• Proficient at Process Mapping
• Optimistic mind-set and strong collaboration skills
• Ability to create and deliver training
• Ability to collaborate with cross-functional teams to implement process improvements
• Knowledge of Microsoft Power Platform tools is a bonus (examples: Power BI, Power Automate etc.)
• Strong advocate and focus on customer experience
• 5+ years of experience leading business process improvement initiatives and material change projects.
• Proficient computer skills including MS Office, MS Project, MS Visio, and SharePoint
• Experience within the financial services sector
• Experience with applying process integration practices to complex environments.
• Strong presentation skills
• Knowledge of Confluence and JIRA

What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy, personal days and even a moving day
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!