Analyst, Service Coordination & Quality Improvement 2023-263-Cp

Employment Type:

Full-time, Bargaining Unit

Work Hours:

35 hours/week

Work Setting:

Hybrid – Opportunity to Work Remotely after Orientation & Training Period

Salary:

External Rate: H7 - $54,104.79

Internal Rate: H8 - $55,208.97

Application Deadline:

June 6th by 11:59 pm

Program Overview – Community Programs - Office Of The VP

We are seeking a Quality Improvement and Service Coordination Analyst to join our team. The successful candidate will be responsible for developing, implementing, and managing initiatives that improve the quality of services provided to clients. Additionally, the candidate will be responsible for coordinating services to ensure that clients receive the appropriate level of support. The ideal candidate will have a background in a community or healthcare setting and possess excellent analytical and problem-solving skills.

What You Will Do

• Develop and implement processes to ensure that clients receive the appropriate level of care.
• Conduct audits of services provided to clients to ensure that they meet established quality standards.
• Conduct external research and fact-finding in relevant community sectors; identify indicators that would improve the establishment of organizational benchmarks and assessment of organizational performance.
• Develop and implement quality improvement initiatives to improve the overall quality of services provided to clients.
• Support the development of policies and procedures related to quality improvement and service coordination.
• Design and deliver surveys, interviews, focus groups, utilizing qualitative and quantitative research methods.
• Provide training and education to staff on quality improvement and service coordination best practices.
• Participate in meetings and committees related to quality improvement and service coordination.
• Monitor and evaluate the effectiveness of quality improvement initiatives.
• Collaborate with stakeholders to ensure that quality improvement initiatives are aligned with organizational goals.
• Analyze data to identify areas where improvements can be made and develop action plans to address these areas.
• Coordinate services with internal and external providers to ensure that clients receive comprehensive care.

What You Bring To The Team

• Knowledge and experience applying quality and process improvement techniques; relevant certification i.e., Lean Six Sigma, Lean Green Belt will be considered a strong asset.
• 3 + years of experience in quality improvement or service coordination in the community services or healthcare environment.
• Bachelor's degree in healthcare, business, quality improvement or a related field.

What Will Set You Apart

• The ability to influence stakeholders to determine acceptable solutions.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Strong proficiency in Microsoft Office Suite.
• If you are passionate about improving the quality of care provided to clients and possess the necessary qualifications, we encourage you to apply for this exciting opportunity.

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