Bilingual Administrative Assistant (Remote)

Position Type: Full-Time
Department: Patient Support Program
Work Location: Canada
Work Arrangement: Remote
Work Hours: Monday to Friday; 8 hour rotating shifts between 8am-8pm EST
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.
Sentrex Health Solutions recognizes the importance of immunization to protecting our staff, customers, and members of the community from COVID-19. As such, and subject to any obligations under applicable human rights legislation, it will be a condition of employment that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada. Successful applicants will be required to provide proof of full vaccination prior to their start date.
Come and join our team! But first, let us tell you why we love working here:

• State-of-the-art facilities to provide high-quality products and services
• Flexible working environment that promotes a healthy work-life balance
• Quarterly virtual social events!
• Collaborative, engaging workplace culture – we are passionate about our people!
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
• The opportunity to be a part of a winning, high-performing team
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• We are 100% Canadian with locations across the country

The Opportunity:
The Bilingual Administrative Assistant is responsible for providing administrative and clerical support and managing all aspects of the office administrative activities.
A Day in the Life (What you will do here):

• Process data entry activities of pertinent information received at different points of contact during the delivery of Program services.
• Providing cross-coverage administrative support to all areas within the Patient Support Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well.
• Additional duties as requested by the Manager.
• Order office supplies and maintain inventory.
• Engage in and manage email, phone, and fax correspondence.
• Ensuring complete and high-quality data entry into our database systems.
• Handle incoming and outgoing mail.
• Maintain program data accuracy through review of program documentation for completeness and consistency.
• Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties.
• Executing other ad-hoc administrative duties, as they are assigned.
• Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
• Providing effective and timely management of inbound faxes and email communication.
• Report Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOP’s.

What you need to ensure you are set up for success:

• Bilingualism (English and French) is required
• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
• Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services
• Adheres to confidentiality policy when handling and managing patient data and information
• Excellent verbal and written communication, listening, and customer service skills
• Accurately inputting information into various paper and electronic forms
• Strong organizational skills with the ability to cope with changing priorities
• Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment
• High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, phone systems and databases
• Typing skills and ability to be a strong functional user of various computer-based programs
• Experience working with Patient Support Programs is an asset
• Self-directed individual who can work independently with minimal supervision

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?
We value our employees! Our permanent full-time employees are provided with a:

• Paid Sick Days
• Wellness Program (5 paid days off for your well-being!)
• Employee & Family Assistance Program
• Competitive Salary and generous vacation entitlement
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.
We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!
Accommodations can be made available upon request for those candidates taking part in the selection process.