B2B Team Lead

At 1-800-GOT-JUNK?, we believe in the power of exceptional customer experiences. Our commitment to excellence, innovation, and exceptional customer experiences sets us apart in the industry. As we continue to expand our operations, we are seeking a talented and passionate individual to join our team as a Business to Business Team Lead, driving growth and success in our contact center.
As the Business-to-Business Team Lead, you will be at the forefront of our client engagement strategy, overseeing a dedicated team focused on providing unparalleled customer service to our valued B2B clients. Your leadership skills will be crucial in driving our team's performance, fostering a culture of excellence, and ensuring our clients receive the utmost satisfaction. If you are ready to take the lead in transforming customer experiences and fueling business growth, this is the role for you!
Join our team and unlock your potential to make a significant impact on our clients' success. We offer a competitive salary package, comprehensive benefits, and opportunities for professional growth within our rapidly expanding organization. If you are ready to lead, inspire, and drive excellence in the Business-to-Business customer service arena, apply today!
When we say It’s All About People we mean it. We have created a hybrid work model that helps us get together to Collaborate, Celebrate and Connect while enjoying the flexibility of working where it makes sense for you. For this role’s duty and responsibility we anticipate that you will be in the office 25% of the time.
To apply, please submit your resume and a compelling cover letter outlining your experience and suitability for the role. We look forward to reviewing your application and embarking on an exciting journey together!
A Day in the Life

• Lead, inspire, and motivate a team of business-to-business sales representatives in a fast-paced contact center environment.
• Analyze performance data, generate reports, and provide actionable insights to management to drive continuous improvement.
• Collaborate closely with other team leads and stakeholders to drive process improvements, optimize workflows, and enhance the overall customer experience.
• Act as a point of escalation for complex customer issues, ensuring timely resolution and exceptional service delivery.
• Develop and implement strategies to enhance team productivity, efficiency, and customer satisfaction.
• Set clear performance expectations, establish key performance indicators (KPIs), and monitor team performance to ensure the achievement of targets and service level agreements.
• Stay updated on industry trends, best practices, and emerging technologies to drive innovation within the team and the broader contact center environment.
• Provide ongoing coaching, training, and feedback to team members to foster their professional growth and maximize their potential.

What You Bring To The Table

• Strong understanding of contact center operations, metrics, and performance management.
• Proven experience in a leadership role within a contact center, preferably in a business-to-business environment.
• Demonstrated ability to set and achieve challenging goals, prioritize tasks, and meet deadlines in a dynamic environment.
• Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.
• Excellent communication skills with the ability to inspire and influence team members.
• Proficiency in using contact center software, CRM systems, and Google Suite applications.
• Bachelor's degree in business, management, or a related field (preferred).
• Exceptional customer service mindset with a focus on delivering outstanding experiences.

About Us
Did you know O2E Brands has been voted one of the Best Workplaces in Canada 12 times!?Take a sneak peek into why that is, here: (https://youtu.be/DJA02gMNU-0)
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At O2E Brands we know that great talent comes in many forms and we want to meet you at your best. We will provide reasonable accommodations to applicants with disabilities at any time throughout the recruitment and selection process. Please reach out to our Talent Acquisition Team at [email protected] or notify the Talent Acquisition team member you are working with if unique arrangements will enable your equal participation.