Associate Director - Benefit Payments

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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Associate Director - Benefit Payments

What is the opportunity?

This role manages teams who are responsible for the accurate and timely processing of all pensioners activity and maintenance of pensioners records, in line with internal policies, client requirements as well as external regulatory requirements on behalf of Pension Plans. You are responsible for the overall management, organization and direction of the Benefit Payments operations team.

What will you do?

• Works directly with systems and technology unit to implement system enhancements and modifications.
• The role is responsible for increasing the operational/administrative effectiveness and cost effectiveness of the Benefit Payments operations team through a focus on increasing quality and efficiency of staff through the efficient use of performance measurement metrics, functionalization and standardization of all processes.
• Represents the Benefit Payments operations team at client or prospective client meetings, as required, including around escalated issues
• Develops strategic plans and procedures for managing investment risk in financial transactions.
• Subject matter expert for transaction processing for internal contacts, such as Client /Relationship Management and other departments, as well as for clients
• Responsible for achieving excellence in client service delivery and is wholly accountable for the results of the Benefit Payments operations team including service level results and client satisfaction
• Ensures compliance with corporate and regulatory policies by implementing and monitoring operational processes.
• Accountable for leadership around the overall quality and productivity of the Benefit Payments operations
• Identify Risk areas within the team and work to minimize the potential impact.
• Accountable for timely and accurate resolution of escalated issues related to processing
• Exercises authority over personnel with respect to employment, supervision, training, performance appraisals, and termination.
• Responsible for the co-ordination and upkeep of BCP for Benefit Payments.
• Meet all required deadlines with regards to tax filing on an annual basis.
• Provides leadership, coaching, and process improvement initiatives to improve the operational efficiency of a given investment unit.
• Delivery of statements produced for corporate clients by specific deadlines that have been agreed to.

What do you need to succeed?

Must-have

• 5-7 years of relevant experience
• Experience being a direct people manager

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Opportunity to obtain hands-on experience throughout your role
• Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
• Competitive compensation
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Excellent career development and progression opportunities

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-05-04

Application Deadline:

2023-05-18

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.