Agency Assistant Jobs

Requisition ID: 342062

Posting End Date: August 3, 2023

City: Winnipeg

Site: Klinic Community Health

Work Location: Klinic Community Health

Department / Unit: Health Services

Posting Category: Non-Clinical

Union: CUPE

FTE: Casual

Anticipated Shift: Days; Evenings; Weekends

Agency Assistant

Casual

Klinic Community Heath is a pro-choice community health centre that provides primary care, education and counselling services to our local community and throughout Manitoba. Driven by our vision of creating healthy and engaged communities, we promote health and quality of life for people of every age, background, ethnicity, gender identity and socio-economic circumstances. Rooted in social justice values, we believe that everyone deserves quality care, support and respect.

Position Summary

The Agency Assistant position supports Klinic by providing a warm and inviting environment for clients and community members that utilize our services. You will ensure that everyone who visits feels comfortable and safe. As the Agency Assistant you will greet, assist, and direct clients and you will assist with directing telephone calls on our busy switchboard, in a prompt, courteous and efficient manner.

Qualifications

• Excellent computer skills, including working knowledge of Microsoft Office.
• Language skills other than English is an asset.
• Minimum 2 years experience in a related health care setting is an asset.
• Ability to operate information technology equipment as required.
• Demonstrated ability to organize and prioritize workload.
• Demonstrated ability to contribute to a positive work environment
• Reception or clerical/administrative experience an asset.
• Demonstrated ability to follow directions and work as a member of a team.
• Demonstrated keyboarding skills (30-50 words per minute).
• Excellent telephone skills (answering, transferring, and professional phone etiquette).
• Completion of high school education or equivalent.
• Post secondary education in a healthcare program is preferred.
• Knowledge of the Personal Health Information Act (PHIA) and Routine Practices.
• Excellent communication skills, both verbal and written.
• Experience with electronic medical records is an asset.
• Training in de-escalation techniques preferred
• Demonstrated ability to work independently.
• Ability to respond to a variety of simultaneous requests.

Responsibilities

• Assists in the electronic distribution and file management of client documents in the electronic medical record.
• Monitors and assists with the client flow to exam rooms and offices, as required.
• Supports medical assistants, as required.
• Maintains knowledge of Klinic’s emergency procedures.
• Maintains cleanliness of exam rooms, offices and equipment, as required.
• Assists with electronic and written billing procedures following Manitoba Health standards, as required.
• Informs staff of client or visitor arrivals.
• Maintains agency bulletin boards and ensures tidiness of public areas.
• Opens the public entrances to the building at opening times and ensures the building is locked at closing times.
• Schedules appointments, as requested.
• Assists clients with accessibility needs to enter and exit the building, if required.
• Assists clients in completing registration forms for all agency programs.
• Takes messages and directs to appropriate staff either verbally or electronically.
• Greets, assists and directs client and visitor arrivals or phone calls in a prompt and professional manner.
• Assists providers with obtaining equipment and resource needs for appointments.
• Communicates effectively with all team members within the agency.
• Collects payment from clients for non-insured services, as required.
• Receives and sorts incoming mail.
• Verifies or creates client information accurately in the electronic medical records.
• Monitors public access of computer and telephone, limiting use as required.
• Uses internal paging system and responds to alarm system, as required.

Other

• Adheres to all agency policies, procedures, protocols and promotes best practice
• Participates in formal self-evaluations by identifying strengths and limitations
• Attends staff meetings as required
• Seeks appropriate supervision/consultation of own actions
• Assists in the orientation and training of new staff members and students.
• Participates in training courses and in-services offered elsewhere and by Klinic in order to maintain and improve quality of service
• Performs other duties and functions related to their job description not exceeding above stated skills and capacities
• Participates in programs planning, evaluation and quality monitoring including completing daily statistics
• Works in conjunction with all Klinic staff and external agencies as is necessary to ensure a collaborative approach to meeting health care needs

Physical Demands/Work Conditions

• Work environment consisting of an office building
• May encounter aggressive and/or agitated clients and visitors
• May be required to sit for long periods of time
• Work areas are not private and may be in the public areas of the building
• May be required to work a variety of shifts including evenings and weekends
• May be required to move items weighing up to 12 kg

SALARY RANGE $18.818-$21.814 per hour

Klinic is committed to working towards having a more equitable and diverse work force at all levels of our organization. We welcome and encourage persons who reflect the diversity of the communities we serve to apply, including Indigenous, Black, Persons of Colour, 2SLGBTQ+ and /or persons with disabilities. Accommodations are available upon request during the assessment and selection process. Applicants are asked to please self-declare in their cover letter.

Thank you for your interest. Only candidates selected for an interview will be contacted.