Account Manager (Remote Within Canada)

Department: Growth

Employment Type: Full Time

Location: Vancouver

Reporting To: James McCarthy

Description

Our Spare headquarters is located in Vancouver, BC, but this position is open to remote work options within Canada.

We are hiring an Account Manager to join our Growth Team! As our Account Manager, you will:

• Have a significant role in Spare's long-term growth and success!
• Be a key contact for existing customers, along with Partner Success, to ensure the customer's ongoing customer satisfaction and retention of their business.
• Develop and maintain strong customer relationships to understand customer's needs in order to identify up-sell, cross-sell, and expansion opportunities and ensure contract renewals.

About The Role

Account Management

• Develop and maintain strong customer relationships to understand customer's needs in order to identify up-sell, cross-sell, and expansion opportunities and ensure contract renewals.
• Establish yourself as a key contact to existing customers - along with Partner Success, to ensure the customer's ongoing customer satisfaction and retention of their business.
• Educate customers on current and new product features, benefits, and configuration options to optimize their use of Spare's platform and products.
• Provide weekly feedback & forecasting on all account activity, and demonstrate excellent CRM adoption for managing your pipeline and account plans.
• Work closely with Marketing and Business Development team to develop account-based marketing and sales plans
• Work closely with champions and stakeholders to develop proposals and business cases for large scale deployments.
• Own account planning for customers and manage technical, operational and executive stakeholders at large transit agencies and operators.

Product & Industry Expertise

• Build a deep understanding of Spare's products and key markets, and maintain ongoing learning of new features and improvements
• Share customer feedback with Product, Engineering and Partner Success teams.
• Partner with and influence customers through thought leadership, industry best practices, and deep product knowledge

About You

• Project management: skilled in project management, including planning, organization, and execution.
• Understanding of the transit industry: thorough understanding of the transit industry, including knowledge of the types of transit systems, regulations, and funding structures, in order to effectively support our customers and users.
• Problem-solving: ability to uncover, identify, and solve customer problems, including identifying obstacles and finding creative solutions.
• Relationship management: Building strong relationships with transit agencies is essential for success in this role. Demonstrated ability to establish trust, communicate effectively, and negotiate in a collaborative manner.
• Customer service: proven track record of providing excellent customer service, including being responsive, proactive, and attentive to the needs of transit agencies.
• Communication: communicate effectively with a wide range of audiences, including: internal teams, transit agencies, and other stakeholders. Clear and concise verbal and written communication, and strong presentation skills.

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting.

At Spare, we are committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you don't believe you meet every single qualification outlined. We also do our best to respond to all applications we receive.