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Senior It Service Desk Analyst Jobs

It Service Desk Manager
By Canadian Blood Services At Brampton, Ontario, Canada
Minimum of 5 years management experience in leading a multi-disciplinary team of IT staff.
Present updates on issues, recommendations and service levels to the IT management team on a regular basis.
Provide strategic and technical advice, identify issues, risks and recommendations to project teams, stakeholders, and senior management.
Drives IT participation and adoption of ITIL practices such as Incident, Problem and Change Management.
An equivalent combination of education, training and experience may be considered.
Experience in providing prompt, professional IT Services in a time sensitive environment.
Senior Business Analyst - (Service Desk / Lead)
By BMO At Toronto, Ontario, Canada
Deep knowledge and technical proficiency gained through extensive education and business experience.
Facilitates discussions and follows a structured approach to plan, elicit, analyze, document, communicate and manage requirements with stakeholders.
Broader work or accountabilities may be assigned as needed. Qualifications:
Manages complexity across business value, technology, and interaction models.
Works with project stakeholders to validate their requirements and analysis models via techniques such as reviews and walkthroughs.
Ensures system specifications meet expectations/requirements, and negotiates solutions.
It Service Desk - 3 Months Contract
By Hays At Vancouver, British Columbia, Canada
ITIL certification – nice to have
IT service desk - 3 Months contract
What will you do :
Diploma or Degree in IT (or working towards one…must have at least 2 years of IT courses)
It Service Desk Technician (Remote)
By Acolad group At Montreal, Quebec, Canada
1-3 years of project management experience with Kanban methodologies.
Record all interactions with customers in our ticket management system.
Ensure the management of access requests in accordance with our security policies.
Contribute to the incident management process by detecting, categorizing, and resolving issues.
Initiate change management processes for hardware, software, and other IT assets.
Manage incoming and outgoing phone calls related to IT support.
Supervisor, It Service Desk
By Metrolinx At Ontario, Canada
Experience with IT change management and release management processes and can successfully integrate with incident and problem management processes
Supervisory experience to lead and manage the Service Desk and EUC team and oversee contractors to ensure adherence to SLAs
Minimum six (6) years’ experience with IT infrastructure and desktop support services and supervising a team of professionals.
Technical knowledge of I&IT systems analysis, design, development, configuration, testing, release, and installation principles, practices, methods, techniques, and tools for ITIL/ITSM
Supervises in-scope overall activities and specialists to deliver support to Metrolinx business users and meet service level agreements by:
Ensuring the team is providing the highest level of customer service, technical support, and issue resolution
It Service Desk Analyst
By ONxpress Transportation Partners At Toronto, Ontario, Canada
Establish processes for ITSM processes and knowledge management
Demonstrate excellent time management and prioritization skills
Specialist domain knowledge of IT Service Management.
Good knowledge of project management principles
Knowledge on application development processes including thorough knowledge of IT service management concepts (ITIL) being a plus
Work in close alignment with O&M IT team to establish IT processes for request, change, incident and problem management
It Service Desk Intern
By Hypertec Group At Montreal, Quebec, Canada
Knowledge of ticketing and remote support software;
Preserve and grow your knowledge of Service Desk procedures, products and services.
Strong client-facing, customer service and communication skills;
Knowledge of SAP business one, Microsoft Dynamics CRM, Active Directory, Office 365, and ITIL (assets).
Experience in providing help desk support, an asset;
Good analytical and problem-solving skills;
Senior It Analyst, Service Management
By CPP Investments | Investissements RPC At Toronto, Ontario, Canada
Work closely with the management team to mature operational practices
1-2 years of experience working in Windows and Linux server environments with knowledge of systems and application services
Experience in technical writing for creating and maintaining concise Knowledge Base articles.
A flexible/hybrid work environment combining in office collaboration and remote working
Demonstrate technical leadership by proposing advancements with tangible business benefits to CPP Investments' IT portfolio
3-6 years of relevant professional experience
It Service Desk Analyst
By 10 Percent Recruiting Ltd. At Edmonton, Alberta, Canada
Time management. Ability to prioritize & manage several task s with minimal supervision
Ensure all IT support is delivered with a focus of client experience and satisfaction
Collaboration. Partners effectively with teammates to deliver an exceptional experience
Education. Related post-secondary education Degree or Diploma in an IT discipline or equivalent
ITIL certification would be an asset
Accurately resolve client concerns or triage to the appropriate support teams
Service Desk Analyst Jobs
By Franklin Fitch At Toronto, Ontario, Canada
Experience with ticketing systems, ideally ServiceNow
3+ months service desk experience
Great communication skills and active listening
Are you looking to build your experience within a service desk support role?
Service Desk Technician | Toronto, ON | CAD$40k - CAD$48k
Do you enjoy integrating and communicating with clients and end users?
It Service Desk Specialist
By Raise At Montreal, Quebec, Canada
• Document customer interactions using ticket management software.
• Contribute to the incident management process (incident identification and classification, problem investigation, incidents solutions, and escalation).
• Trigger change management processes on hardware software and other information assets.
Your Role & Main Responsibilities
Be an active contributor to the employee experience
• Manage access requests according to information security policies and procedures.
Senior It Operations Analyst
By RBC At Mississauga, Ontario, Canada
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Review and Approve Change Insurance LOB records to ensure they are in line with Enterprise standards
Verify and approve Firecall Requests for Insurance.
Conduct post incident reviews\lessons learned after resolution.
Create, enhance and update reports using ServiceNow (i.e SLA, Changes not closed.. etc)
Attend numerous meetings representing RBC Insurance IT
It Security Analyst, Monitoring (Travel Service)
By House of Commons of Canada Chambre des communes du Canada At Ottawa, Ontario, Canada
Post-secondary education in Computer Science, Information Systems or related field, or equivalent education and/or experience.
Experience with Microsoft Endpoint Manager (Intune);
Experience with the support and troubleshooting of Apple and Android Mobile devices;
Experience in IT support and Client Service;
Knowledge of cloud based technologies such as Microsoft Azure;
Knowledge of system administration and/or security operations;
It Service Desk Specialist (Remote)
By CBI, A Converge Company At Montreal, Quebec, Canada
Strong time management, prioritization and organizational skills
Follow customer change management processes where required
Provide proactive communication of application/infrastructure problems and issues to key stakeholders, including client stakeholders, Converge management, and support engineers.
Microsoft Intune/Endpoint Management Administration & Automation
Participate in training for new technologies, including obtaining certifications on those technologies
2-4 years experience as an Application Help Desk analyst working directly with stakeholders external to the organization.
Senior It Analyst - Cyberark
By Vaco At Montreal, Quebec, Canada

Duration: 6 months Renewable: Yes Possibility of permanency: Yes Remote work: Hybrid - 2 days per quarter in the office Bilingualism: (French/English - Requested Level) Senior IT Analyst - ...

Service Desk Analyst Jobs
By Brainhunter Systems Ltd At British Columbia, Canada
Inform management of recurring problems
BH – Service Desk Analyst - Contract - Full Remote (Victoria, BC)
·Post-secondary degree or diploma in Computer Science, or an IT related discipline and/or IT Service Desk experience.
Provide tier 1 support to the user community, resolving user queries, incidents, and requests.
Analyzes and resolves all application software or hardware incidents and requests from end-users
Accurately logs and tracks incidents and requests from identification through resolution stages
It Service Desk Engineer L1 – Connectwise
By Bowman Williams At Ontario, Canada
Demonstrated experience of Modern Desktop management, Microsoft MD-100 and MD-101 exam certifications recommended
Proven understanding of DNS, networking, (TCP/IP), routing, firewall & router management required*
Understanding of core concepts around Microsoft 365 Enterprise E5 & Azure Windows Virtual Desktop experience or Microsoft Remote Desktop Services recommended
Certification Reimbursement + cash bonus with each passed certification
Proven understanding of cyber security measures, such as multi-factor authentication required*
Demonstrated ability to research unknown or unfamiliar technology and analyze the potential application and present findings and an implementation plan required*
Senior Service It Operations Analyst – Vulnerability Management
By CorGTA Inc. At Ontario, Canada
• Knowledge of ITSM IT Service management systems
• Support the Configuration Management within ServiceNow(instance)
Requirements to be successful in this role:
• Experience using Tenable Nessus (including running scans and interpreting reports)
• ITIL v4 & Agile Certifications (ITIL Foundations, CSM, DASM, CSPO, etc.)
• Certifications in security auditing and compliance (CISA, etc.)
It Service Desk Analyst, Tier 1
By Reena At Thornhill, Manitoba, Canada
Takes action to improve own abilities in line with career goals, including volunteering for "stretch" assignments and taking on increased responsibilities.
Willing to help and encourages others to learn new and different parts of their jobs by sharing knowledge, experience and information.
Handling remote connectivity issues and LAN/WAN connectivity issues.
1-2 years of experience in an IT Service Desk environment
Certifications in Microsoft an asset
Other IT certifications an asset
Service Desk Analyst Jobs
By WilsonHCG At Charlottetown, Prince Edward Island, Canada
Uses superior customer service, troubleshooting and questioning skills to diagnose and resolve problems in a courteous and timely manner
Keeps abreast of current developments and trends in information technology through networking, continuing education and industry/technology publications
Individuals with experience supporting clients in a LAN/WAN environment is an asset
Windows Operating Systems and Microsoft Office product support knowledge is preferred
Customer support experience within a dedicated call center environment
Comfort assisting people of all levels of technical abilities

Are you looking for a challenging and rewarding role in IT? We are looking for a Senior Service Desk Analyst to join our team and provide excellent customer service and technical support. You will be responsible for resolving customer inquiries, troubleshooting technical issues, and providing guidance on IT solutions. If you have a passion for IT and a commitment to providing outstanding customer service, this is the job for you!

Overview A Senior Service Desk Analyst is a customer service professional who provides technical support to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. They must be knowledgeable in a variety of computer systems and applications, and be able to communicate effectively with customers. Detailed Job Description A Senior Service Desk Analyst is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. They must be knowledgeable in a variety of computer systems and applications, and be able to communicate effectively with customers. They must also be able to diagnose and resolve technical issues quickly and accurately. Job Skills Required
• Excellent customer service skills
• Knowledge of computer systems and applications
• Ability to troubleshoot hardware and software issues
• Ability to diagnose and resolve technical issues quickly and accurately
• Excellent communication skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 5 years of experience in a customer service or technical support role
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer systems and applications
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of network and system administration
• Knowledge of security protocols
Job Experience
• At least 5 years of experience in a customer service or technical support role
• Experience with Windows, Mac OS, and Linux operating systems
• Experience with Microsoft Office Suite
• Experience with remote access tools
• Experience with customer service software
Job Responsibilities
• Provide technical support to customers and employees
• Troubleshoot hardware and software issues
• Provide technical advice and assistance
• Diagnose and resolve technical issues quickly and accurately
• Respond to customer inquiries in a timely manner
• Monitor customer service software for incoming tickets
• Maintain customer service records and logs
• Document customer service activities in a timely manner