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Technical Support Jobs

Technical Product Support - Austin (Hybrid)
By PAR Technology At Markham, Ontario, Canada
Strong time management skills and the ability to respond well to time pressures and deadlines
2-3 years of experience in two or more core areas: SMTP, DNS, HTML/CSS, Network troubleshooting, API Log reading, Mobile App troubleshooting
Plus 1-2 years of experience in POS system implementation and troubleshooting
Experience in marketing technology, loyalty program, or digital marketing campaign experience a plus
Curious, investigative nature - skilled at probing and asking questions to get to the core of customer issues
Investigate and troubleshoot technical issues at the application level related to the Punchh SaaS platform
Technical Sales Support Jobs
By TripSpark Technologies At Mississauga, Ontario, Canada
Direct proposal management experience in high-tech industry is preferred.
APMP (Association of Proposal Management Professionals) certification is an asset.
Assist in owning the management of multiple proposals and their lifecycles, with a focus on project management and quality assurance.
Advise management on proposal matters.
Experience in technical writing proposals for education or other key verticals an asset.
Simultaneously manage multiple RFP responses on tight schedules and under elevated pressure.
Technical Support Representative Jobs
By OpenPhone At Canada
Participate in training sessions and team meetings to improve technical and customer service skills
Proven experience in a technical support or customer service role
You’ve demonstrated skills and passion for handling customer questions and issues resourcefully and with empathy
You have exceptional writing skills (bonus points for a good sense of humor - telecommunications shouldn't be boring 🤘)
Strong problem-solving skills and ability to think creatively
You're excited to improve and grow your skill set continually, both inside the current role and grow beyond it
Bilingual Technical Support Jobs
By Recruit Action inc. At Laval, Quebec, Canada
Provide superior customer experience by delivering remote hardware, software, and network technical support solutions to internal and external customers and partners.
Proactively communicate the benefits of issue diagnosis and resolution to customers.
Contribute to knowledge systems to enhance solutions provided to customers.
Provide feedback on policies and procedures to improve the customer experience.
Maintain product and software knowledge.
Perform well in performance metrics related to customer experience and technical issue resolution.
Technical Support Representative Jobs
By Flexstaf I.T. Inc. At Sudbury, Ontario, Canada
- Familiarity with Mobile Device Management (MDM) systems such as Airwatch and KNOX.
- Effective communication and interpersonal abilities.
- Knowledge of network connections and configurations for desktops and printers.
- Strong documentation and organizational skills.
- Proven experience providing IT support, particularly with mobile devices (Android and iOS) and desktops.
- Ability to work independently and as part of a team.
Technical Support Agent Jobs
By DDS Wireless At Vancouver, British Columbia, Canada
Project management and organizational skills to manage multiple tickets and issues.
Excellent customer service skills and experience is essential.
Knowledge and experience with mobile hardware technology and enterprise or SaaS systems would be an asset.
Familiarity with customer relationship management (CRM) systems and practices (Salesforce Service Cloud preferred).
*Depending on qualifications, the successful candidate may be offered a position at a more appropriate level
Learn the systems end-to-end to support customers with their issues and product requirements.
Senior Technical Support Engineer - Api Support
By Finastra At Mississauga, Ontario, Canada
Experience supporting APIs and utilizing Postman
Knowledge of Java Script, Rest Architecture
Knowledge of K8s Kubernetes/Dockers, OMS (Azure), Cloud (a plus)
Knowledge about software development lifecycle (a plus)
Working knowledge of agile methodologies
Strong organization and communication skills
Technical Support Representative Jobs
By Encore Technical Solutions Inc. At Greater Toronto Area, Canada
Time Management: Demonstrated ability to manage multiple tasks and prioritize responsibilities effectively.
skilled and customer-oriented Technical Support Analyst
Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues efficiently.
Experience: Previous experience in technical support or help desk roles is desirable.
Job Title: Technical Support Analyst (3-Month Contract)
Start Date - August 14th, 2023
Technical Support Consultant, Mha
By IWK Health At Halifax, Nova Scotia, Canada
Experience with Learning or Knowledge Management Systems an asset
Experience with IT Service Management Change Management, Continuous Improvement Initiatives, ITIL, LEAN and/or Project Coordination considered an asset
Post-secondary education, Bachelor’s degree in a related field or an equivalent combination of education, training, and experience required.
Minimum of 2 years’ experience in information technology applications and support.
Experience with mental health and addictions or related health care field an asset
Previous experience in data auditing/privacy processes preferred.
Manager, Technical Support Jobs
By Bath Fitter At Saint-Eustache, Quebec, Canada

The Technical Support Manager will lead the technical support team and ensure smooth and efficient operations of technical support services for the organization. The successful candidate will oversee ...

Technical Support Rep, Intermediate
By N-able At Ottawa, Ontario, Canada
Excellent problem-solving, troubleshooting and time-management skills
Note: As a 24x7x365 organization, incoming call rotation, shift work, holidays, weekends and on-call responsibilities may be required.
6+ years’ experience in a technical support field
N-ablite Learning – custom learning experience as part of our investment in you
What do we offer you?
Adhere to prescribed troubleshooting procedures
Technical Support Consultant Jobs
By isgSearch At Greater Toronto Area, Canada

helpdesk support remote support tools, such a Teams, QuickAssist, Teamviewer, ManageEnginePlus supporting users in a Windows 10 environment, their logins AD account management, creating, ...

Technical Support Agent Jobs
By Neo Financial At Calgary, Alberta, Canada
Excellent communication skills both verbal and written
Able to manage sensitive and confidential information
Previous IT helpdesk experience is desired
Team leadership experience is a bonus
Experience leading and working on projects
Google Workspace, Atlassian products (Jira), Slack, Amazon Connect, Okta, Zendesk, 1Password, VPN technologies, and general SaaS knowledge
Technical Support Engineer Jobs
By Omnivex Corporation At Vaughan, Ontario, Canada
Excellent written and oral communication skills, problem solving and analytical skills, interpersonal and collaboration skills
Familiarity using remote desktop troubleshooting Software
Work with customers and partners, both proactively and reactively, in order to onboard them and address their technical support issues
Monitor and respond to internal and external support inquiries via email, forums and telephone
Duplicate technical support issues in the lab
Participate in emergency after hours on-call support rotation
Technical Support Associate Jobs
By Secureframe At Canada
Experience with AWS technology, including using compute, networking, storage, and database AWS services as well as AWS deployment and management services
Become a technical product knowledge expert on our platform with guidance from our team members.
2+ years of experience in technical customer support
Experience supporting and troubleshooting cloud environments (AWS, Azure, GCP) and other SaaS tools (GitHub, Atlassian, HR software, etc.)
Can meet customers where they are in terms of a technical knowledge standpoint.
Medical, dental, and vision benefits for you and your dependent(s)
Technical Support Representative Jobs
By Jotform At Vancouver, British Columbia, Canada
Excellent organizational skills with the ability to prioritize and manage multiple initiatives
A strong technical knowledge in general and common sense are necessary. You have to be witty and creative in finding workarounds
Experience providing product support within a SaaS or IaaS product
Customer facing skills combined with excellent verbal and written communication skills
Provide first line diagnostic/troubleshooting support and technical expertise to answer customer questions and resolve issues while maximizing customer satisfaction
Utilize our ticketing system to respond to support tickets. Keep track of your own support tickets, and follow through to completion.
Technical Support Engineer Jobs
By Greater Anglia At Ilford, Manitoba, Canada
Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
GA Hapi Benefits App-?our great benefits app which includes discounts across many retailers, days out and dining
Please note vacancies can close earlier due to high influx of candidate applications*
??????? Genuine … be welcoming, customer-centric and respectful
??????? Professional… be solution-oriented, accountable and delivering to promises
??????? Proactive … be progressive, innovative and decisive
Helpdesk/ Technical Support Jobs
By Raise At North York, Ontario, Canada
Knowledge of General Ledgers, cash orders or any accounting skills would be asset.
1+ years of experience in a similar customer service-related position
1+ years of experience of phone customer support – preferably within the financial transactions space
Experience probing and identifying customers ask - problem solving an analytical thinking demonstrated in recent project or position.
Knowledge of foreign currency orders (worked for an exchange bureau or currency exchange in the past)
Booking currency rates for customers
Electronic Assembly & Technical Support
By Time Access Systems Inc At Maple Ridge, British Columbia, Canada
Security Automated Key Management Systems
Mechanical skills in assembly, drilling, wiring, and electronic testing.
Post-Secondary education in a technology field (an asset)
Experience with hand and power tools (required)
Knowledge of low voltage systems (an asset)
Knowledge of 110/120v electrical supply (an asset)
Technical Support Representative Jobs
By Recruit Action inc. At Markham, Ontario, Canada
Exceptional time management and self-management abilities.
Proficiency in Access Management technologies, including Active Directory, IBM Security Access Manager, and LDAP.
Excellent oral and written communication skills with the ability to translate technical requirements for non-technical business partners and influence different perspectives.
Prioritize and manage multiple requests based on their urgency and impact.
Bachelor’s degree in computer science or equivalent experience.
Technical Support Representative – Remote role

Are you looking for a job that will challenge your technical skills and help you make a difference? Join our team as a Technical Support Specialist and help our customers get the most out of our products!

Technical Support job is a role that involves providing assistance to customers who are having technical issues with a product or service. The job requires a combination of technical and customer service skills.

What is Technical Support job Skills Required?

• Knowledge of computer hardware and software
• Ability to troubleshoot and diagnose technical issues
• Excellent customer service skills
• Ability to communicate effectively with customers
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment

What is Technical Support job Qualifications?

• Bachelor’s degree in computer science, information technology, or a related field
• Certification in computer hardware and software
• Experience in customer service or technical support

What is Technical Support job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Technical Support job Experience?

• Experience in customer service or technical support
• Experience in troubleshooting and diagnosing technical issues
• Experience in providing technical support over the phone or in person

What is Technical Support job Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot and diagnose technical issues
•