Remote Software Support Specialist Jobs in Kitchener, British Columbia

Applying strategic networking skills, turning cold leads to warm ones, and helping CloudFix find its way into more AWS accounts

10+ years experience in enterprise sales, with a focus on SaaS, cloud, or tech products

Software Sales Leader Key Responsibilities

Developing and fostering relationships within large enterprises that have significant AWS expenditures

Fully understanding, then articulating the CloudFix value proposition to potential partners, ensuring the message aligns with their pain points

Addressing common objections and highlighting how CloudFix stands apart from other solutions

Applying strategic networking skills, turning cold leads to warm ones, and helping CloudFix find its way into more AWS accounts

5+ years experience in enterprise sales, with a focus on SaaS, cloud, or tech products

Software Sales Leader Key Responsibilities

Developing and fostering relationships within large enterprises that have significant AWS expenditures

Fully understanding, then articulating the CloudFix value proposition to potential partners, ensuring the message aligns with their pain points

Addressing common objections and highlighting how CloudFix stands apart from other solutions

Applying strategic networking skills, turning cold leads to warm ones, and helping CloudFix find its way into more AWS accounts

5+ years experience in enterprise sales, with a focus on SaaS, cloud, or tech products

Software Sales Leader Key Responsibilities

Developing and fostering relationships within large enterprises that have significant AWS expenditures

Fully understanding, then articulating the CloudFix value proposition to potential partners, ensuring the message aligns with their pain points

Addressing common objections and highlighting how CloudFix stands apart from other solutions

Minimum 5 years of experience in software development.

Extensive hands-on experience using generative AI for software engineering tasks or in a product you built.

AI Software Engineer key responsibilities

Proposing and conducting experiments with generative AI to enhance engineering processes, including problem decomposition, solution design, code generation, and advanced troubleshooting.

Documenting best practices and techniques in playbooks and guides that enable others to harness the power of generative AI effectively.

Using these AI tools and techniques to develop and ship actual features and products.

Wasting time on meaningless activities that come with many sales jobs: negotiating prices, project management, or time tracking.

At least 5 years of total sales experience

At least 2 years software sales experience

Experience spending at least 75% of your time speaking directly with customers or prospects

Software Sales Specialist Key Responsibilities

Acting as strategic advisor through the renewals process to assist customers maximize the return on their investment in our software products

Cloud experience is a plus, though not required

2 of Java, Go, C++, JavaScript

Bachelors of Computer Science degree or equivalent

Applying strategic networking skills, turning cold leads to warm ones, and helping CloudFix find its way into more AWS accounts

10+ years experience in enterprise sales, with a focus on SaaS, cloud, or tech products

Software Sales Leader Key Responsibilities

Developing and fostering relationships within large enterprises that have significant AWS expenditures

Fully understanding, then articulating the CloudFix value proposition to potential partners, ensuring the message aligns with their pain points

Addressing common objections and highlighting how CloudFix stands apart from other solutions

Familiarity and experience in a Support Services environment with evolving change management processes

Provide recommendations to customers and Product Management to prevent recurrence of issues

Excellent client communication skills with the ability to manage and shape customer expectations

Document and share knowledge through Knowledge Base, Internal Articles, and Knowledge Exchange Training sessions

University degree or technical college degree in computer sciences, software engineering, software development or related field or equivalent working experience

Ability to work on multiple initiatives simultaneously with knowing how to manage time and priorities effectively

Familiarity and experience in a Support Services environment with evolving change management processes

Provide recommendations to customers and Product Management to prevent recurrence of issues

Excellent client communication skills with the ability to manage and shape customer expectations

Document and share knowledge through Knowledge Base, Internal Articles, and Knowledge Exchange Training sessions

University degree or technical college degree in computer sciences, software engineering, software development or related field or equivalent working experience

Ability to work on multiple initiatives simultaneously with knowing how to manage time and priorities effectively

Previous work experience in Tech Support in the Education, Continuous Learning and/or SaaS industry is an asset

A management team focused on performance, growth, engagement and connection

Help out our customers (educators, students, Top Hatters, and higher education staff) with a wide range of challenges

Communicate with Support and other teams (Engineering, Product, QA, Finance, etc.) to prioritize and resolve customer issues

You have 1-2 years of experience in a customer-facing role and you loved it!

You are highly proficient in English and have strong verbal and written communication skills

2+ years of indirect/channel sales management experience for Enterprise software products

Excellent written and verbal communication skills in English

Regularly meet with and support your assigned group of channel partners

Prepare and track progress on strategic plans for key channel partners

Produce accurate sales forecasts in conjunction with your partners

Co-sell with partners on strategic deals

Working knowledge of source control management tools.

Strong organizational skills, with ability to manage multiple tasks within timeline and budget.

Understand development requirements and implement solutions as directed by Technical Lead for more complex issues.

Adequate knowledge of relevant development technologies (OO Development, Web Development).

Adequate knowledge of database design and querying.

Working knowledge of QA processes.

Working with multiple products and adapting to new technologies as we continue to expand our offerings.

Crafting and implementing automations, web scraping techniques, and scripts to enhance our educational platforms.

Building new technical functionalities based on specifications, ensuring an exceptional user experience.

At least 3 years of experience writing production-level code

Collaborating with a dynamic team to add features, functionality, and troubleshoot existing products.

Engaging in new product design from scratch, as this role primarily focuses on enhancing existing products.

Maintain and continue to develop excellent time management and prioritization skills

Recognized University or College degree in Computer Science or an equivalent combination of education and experience

Maintain and continue to develop excellent communication, interaction and customer service skills

In depth knowledge of Microsoft operating system, Macintosh OS.

Maintain, continue to develop and keep current with industry standard technologies, workflows and software applications

Maintain, continue to develop and keep current with both Apple Macintosh and Microsoft Windows technologies, processes, networking protocols and operating systems

Bachelor's degree in related field or equivalent work experience

Excellent problem solving, troubleshooting and debugging skills

Excellent communication skills, both written and verbal. Able to communicate complex technical issues via email and in person

Experience in a customer facing role in the past (this does not need to be a technical customer-facing role)

Experience working with REST or GraphQL API calls

Experience using tools such as Looker, Datadog, Salesforce, Jira, Retool, and low-code/no-code tools

Applying strategic networking skills, turning cold leads to warm ones, and helping CloudFix find its way into more AWS accounts

10+ years experience in enterprise sales, with a focus on SaaS, cloud, or tech products

Software Sales Leader Key Responsibilities

Developing and fostering relationships within large enterprises that have significant AWS expenditures

Fully understanding, then articulating the CloudFix value proposition to potential partners, ensuring the message aligns with their pain points

Addressing common objections and highlighting how CloudFix stands apart from other solutions

Applying strategic networking skills, turning cold leads to warm ones, and helping CloudFix find its way into more AWS accounts

5+ years experience in enterprise sales, with a focus on SaaS, cloud, or tech products

Software Sales Leader Key Responsibilities

Developing and fostering relationships within large enterprises that have significant AWS expenditures

Fully understanding, then articulating the CloudFix value proposition to potential partners, ensuring the message aligns with their pain points

Addressing common objections and highlighting how CloudFix stands apart from other solutions

Experience: 5 years or more

Assist in the collection and documentation of user's requirements

Write, modify, integrate and test software code

Maintain existing computer programs by making modifications as required

Identify and communicate technical problems, processes and solutions

Prepare reports, manuals and other documentation on the status, operation and maintenance of software

Cloud experience is a plus, though not required

2 of Java, Go, C++, JavaScript

Bachelors of Computer Science degree or equivalent

Applying strategic networking skills, turning cold leads to warm ones, and helping CloudFix find its way into more AWS accounts

10+ years experience in enterprise sales, with a focus on SaaS, cloud, or tech products

Software Sales Leader Key Responsibilities

Developing and fostering relationships within large enterprises that have significant AWS expenditures

Fully understanding, then articulating the CloudFix value proposition to potential partners, ensuring the message aligns with their pain points

Addressing common objections and highlighting how CloudFix stands apart from other solutions

Applying strategic networking skills, turning cold leads to warm ones, and helping CloudFix find its way into more AWS accounts

5+ years experience in enterprise sales, with a focus on SaaS, cloud, or tech products

Software Sales Leader Key Responsibilities

Developing and fostering relationships within large enterprises that have significant AWS expenditures

Fully understanding, then articulating the CloudFix value proposition to potential partners, ensuring the message aligns with their pain points

Addressing common objections and highlighting how CloudFix stands apart from other solutions

Applying strategic networking skills, turning cold leads to warm ones, and helping CloudFix find its way into more AWS accounts

10+ years experience in enterprise sales, with a focus on SaaS, cloud, or tech products

Software Sales Leader Key Responsibilities

Developing and fostering relationships within large enterprises that have significant AWS expenditures

Fully understanding, then articulating the CloudFix value proposition to potential partners, ensuring the message aligns with their pain points

Addressing common objections and highlighting how CloudFix stands apart from other solutions

Applying strategic networking skills, turning cold leads to warm ones, and helping CloudFix find its way into more AWS accounts

10+ years experience in enterprise sales, with a focus on SaaS, cloud, or tech products

Software Sales Leader Key Responsibilities

Developing and fostering relationships within large enterprises that have significant AWS expenditures

Fully understanding, then articulating the CloudFix value proposition to potential partners, ensuring the message aligns with their pain points

Addressing common objections and highlighting how CloudFix stands apart from other solutions

Applying strategic networking skills, turning cold leads to warm ones, and helping CloudFix find its way into more AWS accounts

5+ years experience in enterprise sales, with a focus on SaaS, cloud, or tech products

Software Sales Leader Key Responsibilities

Developing and fostering relationships within large enterprises that have significant AWS expenditures

Fully understanding, then articulating the CloudFix value proposition to potential partners, ensuring the message aligns with their pain points

Addressing common objections and highlighting how CloudFix stands apart from other solutions

Experience utilizing remote-based software to provide technical support(mandatory within the last 5 years)

Provide customer's employees with product training (remotely or in-person) - 10-session software training program schedule provided

Be viewed by the customer as an industry expert on products and solutions offerings

Minimum 2 years relevant work experience in theIT / Transport customer servicefield(mandatory within the last 5 years)

In-depth knowledge of the intermodal transportation business is a strong asset

Excellent verbal and written communication skills

2+ years of indirect/channel sales management experience for Enterprise software products

Excellent written and verbal communication skills in English

Regularly meet with and support your assigned group of channel partners

Prepare and track progress on strategic plans for key channel partners

Produce accurate sales forecasts in conjunction with your partners

Co-sell with partners on strategic deals

2+ years of indirect/channel sales management experience for Enterprise software products

Excellent written and verbal communication skills in English

Regularly meet with and support your assigned group of channel partners

Prepare and track progress on strategic plans for key channel partners

Produce accurate sales forecasts in conjunction with your partners

Co-sell with partners on strategic deals

Experience with GitHub for source code management

Team with clients, project managers, other developers, sales, services, and marketing

7 years Software development experience – Java, PHP, Python, or other programming languages

Over 5 years of experience with HTML5, CSS3 and Vanilla JavaScript

A diploma or degree in Computer Science is desirable however, practical experience is acceptable

Strong Communication skills with an ability to cover technical subjects with non-technical people

Previous work experience in Tech Support in the Education, Continuous Learning and/or SaaS industry is an asset

A management team focused on performance, growth, engagement and connection

Help out our customers (educators, students, Top Hatters, and higher education staff) with a wide range of challenges

Communicate with Support and other teams (Engineering, Product, QA, Finance, etc.) to prioritize and resolve customer issues

You have 1-2 years of experience in a customer-facing role and you loved it!

You are highly proficient in English and have strong verbal and written communication skills

Experience with all aspects of personnel management including development, performance reviews, training, mentoring and disciplinary action

2+ years of direct resource/team management

The Development Manager Will Have The Following Primary Responsibilities

Define release criteria, cadence, and processes so that our clients experience consistent levels of quality

5+ years of experience in full-stack software development

Ability to manage multiple tasks and competing priorities to deliver projects on schedule

Experience using Google Sheets or Excel as a data management tool

Bachelor's degree in a related field or equivalent work experience

1+ years of relevant work and/or internship experience

Strong verbal and written communication skills

Ability to work remotely within the US with occasional travel for team retreats

Participating in the Service Model Innovation and Delivery team to coordinate and create actionable recommendations for partner practices

Bachelor’s degree in Computer Science or a related field, and/or equivalent education/experience.

3+ years network engineering/system administration experience or equivalent support experience required.

Strong customer service and excellent verbal and written communication skills.

Thorough knowledge of TCP/IP and Internet protocols including WAN, routing, DNS, and HTTP.

Solid experience with network hardware including switches, hubs, routers, firewalls, and load balancers.

Previous administration experience with Exchange Server, DNS, LDAP, and strong hands-on system administration/network administration with Unix operating systems.

Participate in software design decisions against product and software requirements

Basic knowledge with version control such as Global Information Tracker (Git)

Minimum 1-3 year of work experience in software or web development

Software engineering related field or equivalent experience

Review and analyze system specifications

Create and execute test cases, scripts, plans and procedures (manual and automated)