Part Time Customer Experience Manager Jobs in Winnipeg, Manitoba

You act as the first point of contact with our customers, developing and owning the relationship building experience

You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually

You possess great written and verbal communication skills, with an acute attention to detail

Your experience in financial services or with financial products is an asset

This is an in-office role in Winnipeg, Manitoba

This is a full-time, permanent position and you will work 40 hours per week.

You act as the first point of contact with our customers, developing and owning the relationship building experience

You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually

You possess great written and verbal communication skills, with an acute attention to detail

Your experience in financial services or with financial products is an asset

This is an in-office role in Calgary, Alberta

This part-time contract is approx 2.5 months from June 2023 through August 2023

You act as the first point of contact with our customers, developing and owning the relationship building experience

You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually

You possess great written and verbal communication skills, with an acute attention to detail

Your experience in financial services or with financial products is an asset

This is an in-office role in Calgary, Alberta

This is a part time, permanent position

Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates

Act as a change management lead by assisting with the implementation of new policies and procedures

A competitive compensation and benefits package.

Excellent leadership skills, able to coach and develop your team

Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset

Previous banking experience is a strong asset

At least 3 years of experience in project management, preferably leading tech startup teams

Experience with project management software tools

Manage changes to project scope, schedule, and costs, and notify management of any potential issues.

Prepare a weekly status report for management on various projects and initiatives.

Strong organizational and planning skills, with the ability to manage multiple projects simultaneously

Manage and coordinate multiple projects to ensure timely and budget-compliant completion.

All management responsibilities for direct report, including supervision, performance appraisals, training, general guidance and direction; and

Minimum 3-5 years progressive management experience, preferably in a unionized environment.

Minimum 5-7 years of Financial Management experience.

Very strong priority and time management skills.

Attend all agency meetings as required and monthly management team meetings.

Demonstrated strong & detailed troubleshooting knowledge as well as general problem-solving skills.

Build your skills by gaining exposure to investment, tax, personal finance, and stock trading knowledge as you grow

Deliver an amazing client experience; no matter what

Possess a passion, curiosity, and energy for finance, payments & investing

Brings a minimum of 2 years of client-facing work experience, phone and chat support is preferred

Collaboration - Excellent interpersonal skills and an ability to work cross-functionally with a wide range of stakeholders

Minimum 20 hours worked per week

Proficient computer skills and experience with customer relationship management (CRM) software.

Collaborate with cross-functional teams to resolve complex customer issues and ensure a seamless customer experience.

Proactively identify opportunities to enhance the customer experience and make recommendations for process improvements.

Stay up-to-date with product knowledge and industry trends to provide accurate and up-to-date information to customers.

High school diploma or equivalent qualification.

Excellent communication skills, both written and verbal, with a strong command of the English language.

Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates

Act as a change management lead by assisting with the implementation of new policies and procedures

A competitive compensation and benefits package.

Excellent leadership skills, able to coach and develop your team

Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset

Previous banking experience is a strong asset

Proactively reach out to customers to ensure their satisfaction and offer assistance

Strong communication and interpersonal skills

Excellent attention to detail and organizational skills

Competitive salary and benefits package

Flexible work schedule and remote work options

Respond to customer inquiries via phone, email, and chat in a timely and professional manner

You understand the importance of delivering a positive customer experience being an advocate for the customer.

You are a multi-tasker who also manages your workload effectively.

You have 1+ years' experience in a customer facing role. Great if you come from a call center/customer service background.

You have participated in an employee group benefits plan as a plan member at a prior employer

Comprehensive and competitive benefits package.

Learn and grow with us through our employee education program.

Experience in the reconciliation of monthly benefits - employee deductions, employer contribution, and monthly invoice to the general ledger.

Ensures proper internal controls, system standards & documentation, policies and audit requirements are developed, met, and maintained.

Bachelor’s degree and a Certification/Licensure as a Certified Payroll Professional (CPP) or equivalent considered a strong asset.

Experience with ensuring compliance with HIPAA, OSHA, ADA and other regulatory standards.

Strong accounting foundation including experience in owning and reconciling payroll related general ledger accounts and preparing payroll journal entries.

Knowledge with employment law, FMLA, overtime, disability.

Inclusive benefits; you name it we’ve got it!

1 year of customer service experience and supervisory experience preferred

Experience in training and directing others

Working with others who love fashion and have fun

Growth and advancement opportunities due to our continued store growth and stability (we have been around 80 years!)

Opportunities to connect and actively participate in community events

Collaborates effectively with faculty members on curriculum and uses educational technology – specifically our learning management software FanshaweOnline

An equivalent combination of education and/or experience may be considered; preference will be given to applicants meeting the education requirements

Must be fluent in knowledge and application of user experience design

Skills in facilitating focus groups and user testing experiences sessions

College or university level teaching experience preferred

Combination of excellent leadership and teaching skills with strong commitment to academic excellence and student success

Have proven customer service skills through work or community involvement

Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Internal training to support your career growth and enhance your skills

A competitive compensation and benefits package

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for

Processing day to day transactions

Have proven customer service skills through work or community involvement

Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Internal training to support your career growth and enhance your skills

A competitive compensation and benefits package

Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for

Processing day to day transactions

Have strong customer service skills

Have experience with conducting simple sales, proactive marketing calls and providing financial advice

Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

Previous banking experience is a strong asset

A competitive compensation and benefits package

Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

Demonstrate an understanding of content management systems (CMS) and technology infrastructures.

Competitive pay ($24-27/hr. based on experience)

Manage the infrastructure and software needed for the organization's website.

Site map, develop and manage microsites as needed in collaboration with graphic designer.

At least 5 years of experience.

Experience with front-end web development.

Have proven customer service skills through work or community involvement

Internal training to support your career growth and enhance your skills

Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for

Processing day to day transactions

Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities

Build strong customer relationships and deliver excellent customer service

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

You act as the first point of contact with our customers, developing and owning the relationship building experience

You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually

You possess great written and verbal communication skills, with an acute attention to detail

Your experience in financial services or with financial products is an asset

This is an in-office role in Calgary, Alberta

This is a full-time, permanent position and you will work 40 hours per week.

Have strong customer service skills

Have experience with conducting simple sales, proactive marketing calls and providing financial advice

Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

Previous banking experience is a strong asset

A competitive compensation and benefits package

Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted

Inclusive benefits; you name it we’ve got it!

1 year of customer service experience and supervisory experience preferred

Experience in training and directing others

Working with others who love fashion and have fun

Growth and advancement opportunities due to our continued store growth and stability (we have been around 80 years!)

Opportunities to connect and actively participate in community events

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

Have proven customer service skills through work or community involvement

Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Internal training to support your career growth and enhance your skills

A competitive compensation and benefits package

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for

Processing day to day transactions