Manager Customer Engagement Jobs

Comfortable dealing with senior executives in marketing, retention, customer experience, (digital) channels, data and analytics, customer value management.

Excellent communication skills with the ability to interact with both senior business and IT managers within large blue-chip organizations.

Bachelor’s Degree or equivalent work experience.

Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Work and sell with Partners on opportunities.

Comfortable working in an entrepreneurial, high growth and pressurized environment

Strong organizational and project management skills.

Learn more about data management.

Get more experience in managing end to end data integration projects.

Manage the First line ("front door") triage of any requests from business lines.

Responsible for information gathering and qualification of incoming requests to drive engagement triage and routing through the Business Engagement process.

Strong collaboration and teamwork skills.

4+ years of account management, consultative business development experience or Customer Success

Grow, retain, and manage key user relationships within a book of business

Develop a deep understanding of the users’ goals and effectively solution the product and user experience to achieve the goals

Partner closely with Sales, Customer Operations, and Product teams to make sure customers have the best possible experience

Experience building large enterprise client relationships while also discovering and closing revenue-generating opportunities

A self-starter with strong organizational, analytical, and communications skills (both written and verbal)

· 5 years of Supply Chain Experience, including Customer Facing

· Coaching and mentoring skills

· Strong negotiation, communication, and interpersonal skills

· Strong analytical and planning skills

Lactalis Canada believes in rewarding its people with the following comprehensive benefits package and perks:

· Comprehensive extended Health and Dental Benefits effective day 1

•Excellent written and verbal communication skills, prior client-facing experience

•Prior experience in an administrative support role, experience working in an accounting office an asset

•Advanced Microsoft Word, Excel, and PowerPoint skills

•Handle varied roles and responsibilities and meets deadlines

•Prepare materials for client meetings, assist with setting up client meetings, debriefs and follow ups

•Collaborate with client service staff and team members to enhance and resolve tax return matters

· 5 years of Supply Chain Experience, including Customer Facing

· Coaching and mentoring skills

· Strong negotiation, communication, and interpersonal skills

· Strong analytical and planning skills

Lactalis Canada believes in rewarding its people with the following comprehensive benefits package and perks:

· Comprehensive extended Health and Dental Benefits effective day 1

Minimum 4+ years in mining operations or customer management experience with B2B customers, preferably supporting Enterprise Software, SaaS, or Technology products

Certification in change management considered an asset

Develop the change management and integration strategy collateral for use with customer implementations

Gather customer product feedback and work with product management to shape product roadmap development

SaaS Experience: SaaS industry experience in a B2B customer facing role (Customer Success Manager, Account Manager, Implementation Specialist) is welcome

Thirst for Knowledge: A curious and rapid learner who can “ramp-up quickly” on the nuances of complex industries

Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting

Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects.

Manage each phase of the project and be able to navigate the cross-functional team, both internal and external

Minimum of 12 years of high-tech/SaaS industry experience

Prior experience with implementing or supporting ServiceNow products in an Enterprise

Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond

Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Identifies opportunities for knowledge mobilization, policy intervention, and collaboration across disciplines at UBC and with other universities, institutions and organizations.

Works with Research Manager and co-directors to prepare progress reports, including annual activity and performance reports.

Facilitates meetings on program development for campus and community engagement.

Prepares and monitors timetables and work plans.

Ensures and facilitates communication between CCJ and other research and program clusters across UBC and with other partnering universities and institutions.

Background in operational processes, business transformation and/or program management

Strong stakeholder management to coordinate across various functions

Demonstrated experience in developing and delivering executive level presentations, exceptional written and verbal communication skills

Experience in managing guest-facing teams across social media platforms and public engagement

Strong core consulting skills (demonstrated track record of quality delivery, interpersonal and cross-functional relationship skills)

Experience leading complex projects an asset

Strong prioritization, time management and organizational skills

Provide merchants with continued education/training throughout lifecycle

Provide a positive customer experience across the entire post-onboarding lifecycle and ensure customers maximize their ROI with our solution

Experience providing exceptional customer service/technical support - ideally experience in Customer Success!

Excellent customer service skills, attention to detail, patience, and high degree of emotional intelligence

Outstanding analytical and problem solving skills, combined with the ability to provide quick and effective resolutions

Effective Project Management: Experience leading complex, cross-functional projects with multiple partners

7+ years progressive experience in Marketing and business management positions

Experience in knowledge of data and analytic techniques that incorporate well into storytelling

Knowledge of the Google suite of applications, notably Slides and Sheets

Experience with reporting visualization tools such as Tableau and Domo

2+ years of telecom industry experience

An experiential wizard, with knowledge of all levels of event management?

Data driven and business savvy with working knowledge of social aggregation platforms?

Media planning and knowledge of the modern media landscape

Brand Engagement Manager at Kiehl’s Canada

In the know of the latest trends, social media, and influencer economy?

Capable of identify KOL’s who can deliver across a variety of metrics?

We are currently hiring forManager/Sr. Manager-level professionalsfor our Analytics / Business Intelligence practice for our Fredericton, New Brunswick Office

Manage multiple concurrent projects ensuring exceptional client satisfaction and on-time delivery.

Develop and maintain skills to the highest standards consistent with best practices and emerging trends in analytics.

Recruit, manage and mentor a team of analysts

The exact nature of duties, as well as the salary and compensation package, will be commensurate with experience and salary history.

We are lookingONLY FORCandidates withPast experienceinClient Handling and Project Delivery.

Background in operational processes, business transformation and/or program management

Strong stakeholder management to coordinate across various functions

Demonstrated experience in developing and delivering executive level presentations, exceptional written and verbal communication skills

Experience in managing guest-facing teams across social media platforms and public engagement

Strong core consulting skills (demonstrated track record of quality delivery, interpersonal and cross-functional relationship skills)

Experience leading complex projects an asset

Hands on experience with HTML and content management systems

Support website content management through posting and page editing including

3 years experience as an Email marketing manager or digital marketing specialist or

2-3 years experience using Salesforce Pardot/Account Engagement. Trailhead

Experience using Wordpress and Elementor

Knowledge of SEO/SEM and Google Analytics

Hands on experience with HTML and content management systems

Support website content management through posting and page editing including

3 years experience as an Email marketing manager or digital marketing specialist or

2-3 years experience using Salesforce Pardot/Account Engagement. Trailhead

Experience using Wordpress and Elementor

Knowledge of SEO/SEM and Google Analytics

Intermediate knowledge in Test case development and test management

Strong working knowledge of ITSM best practices such as ITIL for service activities related to release management and testing activities

Hosted or managed services management experience a plus

PMP or equivalent project management certification a plus

Design and develop project management templates for planning and coordination activities

Ability to work through Change Orders/SOWs with the client and account management

3+ years of successful experience in fundraising or partnership management.

Excellent project management skills, including planning and critical evaluation of an initiative and designing metrics to monitor performance.

Certificate in Fundraising Management or CRRE Professional designation an asset.

Experience in pipeline development, prospect review and qualification, proposal development, report writing, successful cultivation, and solicitation.

Demonstrated tact, diplomacy, and ability to liaise with and inspire senior management, staff, corporate contacts and donors.

Manage relationships with 100+ individuals, corporate groups or foundations, and other prospective donors.