Manager Customer Engagement Jobs in Quebec

5-7 years proven experience in sales

Excellent interpersonal, organizational communication and presentation skills with a track record of working in a highly competitive environment

Knowledge of the healthcare system

Experience in dermatology, rheumatology or biologics, an asset

Sharp business acumen for taking care of and addressing issues & opportunities

English speaking is a must; French speaking is considered an asset.

Experience, skills and competencies that lend themselves to this role

Manage and optimize trade spend

Demonstrated track record of growth with 5+ years of similar experience at a consumer products company (preferably in HABA)

Strong presentation and communication (written and verbal) skills

Excellent interpersonal skills; collaborative approach to dealing with multiple contacts

AC Nielsen (and related data) skills and excellent analytical skills

- Knowledge of Agile project management for customer implementation

- Experience in the HCM/HRIS/Talent management software space

Project Manager/Engagement Manager/Implementation Project Manager/ Implementation Consultant/Implementation Engineer/Delivery Manager - SaaS

- Solid experience in software, managing software implementation projects for external clients ideally in a SaaS environment

- Minimum 4 years experience in external client facing position

- Must have experience in managing software solutions

Optimizes product management with customer and sales teams (MOQ, low-velocity SKUs, product listing and delisting)

Ensure that best practices for replenishment relationship management are shared between customers.

Establish an individual development plan for each team member to increase functional and managerial skills

Bachelor of Administration with specialization in Operations Management, Sales, Marketing or other training deemed relevant

Product Performance Management and Replenishment

Works closely with sales teams and participates in customer meetings with account managers and the customer's supply chain team

Your polished organizational skills, to manage multiple projects in parallel and keep track of

Your background working with various agile methodologies and project management tools, implementing scrum and kan-ban boards on Jira, Confluence etc.

Manage any risks, resolve conflicts and ensure that gaps are identified and handled efficiently

Your amazing people skills, so you can collaborate and engage with relevant stakeholders and drive progress

Your communication skills, so you can communicate, listen and reflect information and through that, create strong working relationships

Your strong analytical skills, to plan and measure the success of your projects

4+ years of account management, consultative business development experience or Customer Success

Grow, retain, and manage key user relationships within a book of business

Develop a deep understanding of the users’ goals and effectively solution the product and user experience to achieve the goals

Partner closely with Sales, Customer Operations, and Product teams to make sure customers have the best possible experience

Experience building large enterprise client relationships while also discovering and closing revenue-generating opportunities

A self-starter with strong organizational, analytical, and communications skills (both written and verbal)

Strong prioritization, time management and organizational skills

Provide merchants with continued education/training throughout lifecycle

Provide a positive customer experience across the entire post-onboarding lifecycle and ensure customers maximize their ROI with our solution

Experience providing exceptional customer service/technical support - ideally experience in Customer Success!

Excellent customer service skills, attention to detail, patience, and high degree of emotional intelligence

Outstanding analytical and problem solving skills, combined with the ability to provide quick and effective resolutions

An experiential wizard, with knowledge of all levels of event management?

Data driven and business savvy with working knowledge of social aggregation platforms?

Media planning and knowledge of the modern media landscape

Brand Engagement Manager at Kiehl’s Canada

In the know of the latest trends, social media, and influencer economy?

Capable of identify KOL’s who can deliver across a variety of metrics?

We are currently hiring forManager/Sr. Manager-level professionalsfor our Analytics / Business Intelligence practice for our Fredericton, New Brunswick Office

Manage multiple concurrent projects ensuring exceptional client satisfaction and on-time delivery.

Develop and maintain skills to the highest standards consistent with best practices and emerging trends in analytics.

Recruit, manage and mentor a team of analysts

The exact nature of duties, as well as the salary and compensation package, will be commensurate with experience and salary history.

We are lookingONLY FORCandidates withPast experienceinClient Handling and Project Delivery.

Background in operational processes, business transformation and/or program management

Strong stakeholder management to coordinate across various functions

Demonstrated experience in developing and delivering executive level presentations, exceptional written and verbal communication skills

Experience in managing guest-facing teams across social media platforms and public engagement

Strong core consulting skills (demonstrated track record of quality delivery, interpersonal and cross-functional relationship skills)

Experience leading complex projects an asset

Manage the Customer Advisory Board (CAB):

Experience supporting or managing customer-facing programs

Experience working with executive leadership and across departments in an organization

What we offer our employees

Create a programming roadmap that incorporates stakeholder feedback and aligns with the goals of the CAB

Cultivate relationships with CAB members and establish an understanding of their goals for participating in the program

Actively collaborate in the implementation, evolution and operation of business requirements to support a consistent omnichannel client experience

Work with different stakeholders to ensure that the best client experience is offered at all times

Solid understanding of data, banking products and processes, project management and marketing campaigns

Proficiency with Atlassian project management tools, Excel, Adobe Analytics (dashboard) and Salesforce Marketing Cloud

Do you want to help transform the omnichannel client experience by rolling out a new client-centric engagement approach?

Excellent analytical and problem-solving skills to support delivery teams with their risks and challenges