Engagement Manager, Platforms And Channels

About Company Statement
S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.
The Role: Engagement Manager, Platforms & Channels
The Team: S&P Markit Intelligence Platforms and Channels provides data technology and services supporting acquisition, ingestion, content management, mastering and distribution to power S&P business line and customer needs. Business delivery partners with internal stakeholders to understand business strategy to develop data and content distribution technology solutions for S&P Global’s divisions and product lines. Focus is on platform scale to support business lines through a common data lifecycle that accelerates business value.
The Impact: This Platforms & Channels Engagement Manager role is responsible for overall management of identified new engagements with business lines, and reports to the head of Engagement Management in Customer Services in Business Delivery. The primary function of the engagement manger is to oversee the planning, execution, tracking and reporting of business line engagements that use P&C technology platforms to publish, transform and distribute their data to S&P channels. The ideal candidate will be an excellent project manager who has experience with data and technical projects that require coordination across disparate teams. They will also have strong analysis skills to be able to understand the business lines’ requests and to explain how our products and services meet their needs.
What’s In It For You

• Learn about the different data across SPGI Group.
• Get more experience in managing end to end data integration projects.
• Learn about Google Cloud solution.
• Learn more about data management.

Responsibilities

• Project managing larger engagements with internal business lines from inception to completion. Facilitating the communication of new requests and updates on existing product requests between product management and business lines to ensure new requirements are captured, qualified, and delivered.
• Coordinate engagement between business line and Solutions owners to ensure scope, timeline and outcomes are aligned.
• Responsible for information gathering and qualification of incoming requests to drive engagement triage and routing through the Business Engagement process.
• Post-delivery, maintain relationship, follow up with business lines to get feedback / lessons learnt as well as identifying future work and product requirements. (Similar to an account manager type role, but for internal business lines).
• Manage the First line ("front door") triage of any requests from business lines.

What We’re Looking For

• Fluency in English, spoken and written.
• Ability to work with various global teams (technical and non-technical), including product management, business, data governance, third party data suppliers, data engineering, development, and operations.
• Extensive working knowledge of databases and data modelling; Microsoft SQL preferred.
• Should be able to mentor and guide more junior team members.
• Ability to understand business requirements or logic into technical specifications and/or data structures.
• Experience with at least one major cloud provider. AWS and GCP preferred.
• Ability to communicate and present ideas clearly and concisely on all levels.
• Proactive, self-starter and motivated - should be able to manage their own workload effectively and drive onboarding projects to completion.
• Strong analytical thinking and problem-solving skills.
• Strong organizational and project management skills.
• BSc in Computer Science, Engineering or Finance with at least 5 years of professional experience in a technical or analytical data related role.
• Strong collaboration and teamwork skills.

Basic Qualifications

• Bachelor’s degree

This role is limited to persons with indefinite right to work in Canada.
Flexible Working (optional)
We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.
Return to Work
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.
Grade/Level (relevant for internal applicants only): Level 12
The Location: Calgary, AB (Hybrid:1 day a week in the office)
Compensation/Benefits Information

• This role is eligible to receive additional S&P Global benefits. For more information on the benefits, we provide to our employees, please follow this link: Our Benefits (spgbenefits.com)
• Base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.
• In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as sales commission plan.

Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person. 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)
Job ID: 288249
Posted On: 2023-06-14
Location: Calgary, Alberta, Canada