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Enterprise Customer Success Specialist Jobs in Canada, Montréal, Quebec

(Canada) Customer Success Manager - Enterprise
By PointClickCare At Canada
Experience in a Healthcare Sales/Account Management/Customer Success Management role managing a book of business, primarily focused on top-tier customers.
Proficient communication, presentation skills and ability to work independently in remote environment to deliver customer success.
Maintain an understanding of PointClickCare’s products & services, industry knowledge and trends to drive customer engagement
6+ years' experience in a customer-facing role within a Saas/tech company
Data analysis experience including interpreting and translating results.
Experience using a CRM tool.
Customer Success Specialist / Full Time (Remote)
By Midwest Staffing At Canada
Manage customer onboarding and organize ongoing education initiatives
Partner with an Account Manager on customer business reviews and strategy, while helping to support expansions
Perform all other responsibilities as designated
Be the trusted partner for our customers on use-case and product functionality
Drive account adoption and satisfaction
Learn and anticipate customer needs to solve problems and identify additional revenue opportunities
Junior Customer Success Specialist
By TapMango At Canada
Strong prioritization, time management and organizational skills
Provide merchants with continued education/training throughout lifecycle
Provide a positive customer experience across the entire post-onboarding lifecycle and ensure customers maximize their ROI with our solution
Experience providing exceptional customer service/technical support - ideally experience in Customer Success!
Excellent customer service skills, attention to detail, patience, and high degree of emotional intelligence
Outstanding analytical and problem solving skills, combined with the ability to provide quick and effective resolutions
Enterprise Customer Success Manager
By Coconut Software At Canada
5+ years of B2B customer-facing SaaS experience working with customer organizations that have over 50,000 employees
Experience navigating complex companies with different business units and buying needs
Exceptional communication skills whether over email, phone call, video call, or in-person
Experience working at/with financial institutions or fintech is an asset
Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate!
Health & Dental Benefits, Virtual Care & Disability top up
Wherefour Customer Success Implementation Specialist (Remote)
By Wherefour, Inc. At Canada
Previous employment in a manufacturing operation with knowledge about inventory management and manufacturing concepts.
Excellent time management skills, e.g. you appreciate spreadsheets and the value of checking off items on a "to do" list.
Excellent written and verbal communication skills.
Self-driven to manage your own work and results with high standards.
Experience with ZenDesk and HubSpot.
Interest in learning programming or previous programming experience.
Enterprise Success Manager (Remote, Americas)
By Shopify At Canada
Proven communication & presentation skills with the ability to set expectations and manage difficult conversations with c-level executives
Collaborating with other Shopify teams to recommend, plan, and coordinate, ensuring the customers has received the best possible experience across Shopify
Keeping senior managers informed of any issues affecting the overall health and retention risk related to your merchants
Experience managing large ecommerce/retail companies
Experience developing big picture strategy
Experience working with cross functional teams and managing escalations
Director, Enterprise Customer Success
By 1Password At Canada
Excellent organization and time management skills.
A solid understanding of business management and operations, including finance and revenue principles.
5+ years of experience leading Enterprise Customer Success Teams and managing leaders.
Experience implementing and refining customer engagement models to build strong relationships and help NET dollar retention.
Experience using tools such as Salesforce.com, Looker and Gainsight.
You will be a second line manager who’ll need to be hands on with first line folks as well.
Customer Success Specialist Jobs
By Virtustant At Canada
Exceptional time management and organizational skills
Manage and maintain client relationships through WhatsApp (30%)
Excellent customer service and interpersonal abilities
Work experience is not as important as being a smart, out-of-the-box thinker
Attend and participate in internal meetings (30%)
Conduct bi-weekly check-in calls with clients (40%)
Product Success Specialist Jobs
By CoffeePals At Canada
We guide product: We bring our customers' requirements to our team and define our own efficient processes and systems.
Bonus if you have any technical skills (coding, data science)
Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning
We exchange value: We do not have any salespeople and we focus on what is best for the customer.
We enjoy: We like what we do and we want you to love your job too.
Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
Technical Customer Success Specialist
By SRTX At Montreal, Quebec, Canada
Experience Bonus: If you've played the factory or operations game before, that's a super plus!
Enhance your culinary skills with our exciting online cooking adventures, joined by fellow food enthusiasts
Discover tranquility in our cozy Pods, offering a peaceful working space
Problem Solver: Check in with customers regularly to quickly fix any issues they have. Keep things running smoothly
Idea Master: Study how customers use our software. Share cool ideas to make it even better for them
Software Detective: Watch how well our software works. Tell the team how to make it even more awesome and useful
Customer Success Specialist (Remote Option) | Customer Success Specialist (Remote Option) | Spé[]
By JobTarget At Montreal, Quebec, Canada
Bachelor’s degree in Computer Science or a related field and/or equivalent education/experience.
2-3 years of relevant customer service experience.
Working knowledge of Linux, Windows, and iOS, including CLI for each; MS Office Suite.
Excellent written and verbal communication skills in both French and English
Relevant certifications are considered a plus.
Les certifications pertinentes sont considérées comme un atout.
Customer Success Specialist (Remote Option) | Customer Success Specialist (Remote Option) | Spécialiste Du Succès Client (Option Télétravail)
By GoSecure At Montreal, Quebec, Canada
Bachelor’s degree in Computer Science or a related field and/or equivalent education/experience.
2-3 years of relevant customer service experience.
Working knowledge of Linux, Windows, and iOS, including CLI for each; MS Office Suite.
Excellent written and verbal communication skills in both French and English
Relevant certifications are considered a plus.
Les certifications pertinentes sont considérées comme un atout.
Customer Success Specialist / Spécialist(E) Du Support Client
By magicplan At Montreal, Quebec, Canada
Work with Product Management to provide feedback from client interactions and represent the customer perspective.
Experience using CRM and remote support tools (e.g., HubSpot, Toky, Zoom, Calendly, Stripe)
Bachelor’s Degree or equivalent experience/qualification required – we’re encouraging applications from all fields of study.
Degree, education, or equivalent work experience in the Construction, Renovation/Restoration industry, or Engineering is advantageous.
Prior experience, 1-2 years in a Customer Success role
Excellent communication & presentation skills - comfortable speaking to clients via email, virtual meetings and presentations
Customer Success Specialist Jobs
By moozoom At Montreal, Quebec, Canada
Experienced in supporting change management, and organizational readiness.
5 years in a customer success position (ideally in a SaaS company) or equivalent experience in the elementary education space.
Strong writing and presentation skills.
Experience within a fast paced, growth organization is ideal.
Define, coordinate, implement and measure activities that facilitate moozoom implementation, drive user’s adoption and increase student impact.
Create and use collateral that can be used to drive adoption (e.g. presentations, blog articles, webinars).
Customer Success Specialist - Dc
By Cisco At Montreal, Quebec, Canada
Certifications suggérées: CCNA / CCNP / CCDP/ CCIE, Cisco Certified Success Specialist, CISM, CISSP
Contribuer aux espaces numériques de la communauté des clients et au développement des ressources de Success Tracks.
Inspirer les clients à prendre des décisions de déploiement tactiques et stratégiques et à suivre les résultats d’entreprise à long terme.
Connaissance des entreprises : vous pouvez relier les solutions technologiques aux résultats opérationnels.
Compréhension et expérience d'Intersight et d'autres outils d'automatisation du centre de données tels que UCS Director, Terraform, etc.
Forte compréhension des fournisseurs de Cloud (AWS/Google Cloud/Microsoft Azure)
Customer Success Specialist (Css) - Compute, Application & Cloud - Canada
By Cisco At Montreal, Quebec, Canada
Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams
Knowledge of Application Performance Management and related tools
Understanding and experience with Intersight and other Data Center Automation tools such as UCS Director, Terraform, etc.
Knowledge of common Data Center applications and characteristics
Strong Knowledge of Datacenter Compute and Virtualization (Vmware,KVM) and Container Networking including Micro services / Kubernetes / Docker and Linux preferred
Understanding of APIs and basic scripting knowledge (Bash/Python/Ansible etc)
Enterprise Customer Success Manager
By Kaptio At Montreal, Quebec, Canada
Has at least 3-5 years experience in B2B Customer Success, Account Management, or Management Consulting in the software industry.
Including management of small projects from contracting to implementation in collaboration with other Kaptio product and delivery teams.
Project management or related activities - various methodologies
Has strong interpersonal skills and experience initiating and building strong relationships throughout an organization.
A motivated and supportive team where everyone is encouraged to progress their skills and share their knowledge with each other.
project management or related activities - various methodologies
Customer Success Specialist Jobs
By Spartakus Technologies At Kirkland, Quebec, Canada
Experience working with Salesforce.com or other CRM (customer relation management) tools desirable
Essential Skills And Qualifications To Be Successful
Technician or Bachelor’s Degree or equivalent work experience
Approximately 2-3 years of experience in implementation, customer success and/or account servicing or Reliability engineering
Experience in developing and delivering, via phone and email, web-based training for customers preferred
Working knowledge of the Internet and web-based applications
Customer Success Specialist -Bilingual
By Our Award-Winning Client At Burlington, Ontario, Canada
• Effective project management skills and familiarity with project management tools and best practices
• Manage the day-to-day relationship with key contacts of our largest clients.
• Strong client service skills with the ability to develop trust and genuine relationships with clients
• Strong presentation skills, including presentation composition and delivery to both internal and client audiences
• Post-Secondary education (diploma/degree) is preferred
• Present ideas, strategies, and solutions to mid-level and senior-level executives to influence decisions
Climate Action Specialist (Customer Success)
By Carbonhound At Toronto, Ontario, Canada
Have an undergraduate degree in STEM, Accounting, Finance, or Technical Business field or equivalent experience
Have roughly 2-4 years professional or relevant volunteer experience
Strong communication skills (e.g. use clear, simple terms to explain complex topics)
Bonus: Experience building GHG inventories for companies
Managed internal and external stakeholders to complete a project or reach a goal
Strong Backing:From Verdexus, to Starforge and Highline Beta, we are backed by some of the smartest pre-seed investors in Canada.
Enterprise Customer Success Manager (East Coast)
By Grammarly At Vancouver, British Columbia, Canada
Uses systems (e.g., CRM) to track all customer-related activities and deliverables, pipeline management, and revenue projection.
Create and manage feedback loops, gathering actionable insights that will inform the product roadmap.
Contribute to content and process improvements across the customer lifecycle to continuously improve the customer experience.
Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion.
Works to realize business value and expand customer relationships through deep knowledge of customer needs rather than a feature list.
Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Customer Success Specialist - Ottawa, Canada
By Fullscript At Ottawa, Ontario, Canada
Relationship builder - highly empathetic and strong interpersonal skills
Team player - strong team mentality, thrive on connection, love to share knowledge and tips/tricks.
You pride yourself on excellent customer experience and enjoy engaging with others
You possess superb verbal and written communication skills
You possess organizational skills and are able to deal with information coming from different sources at once
You enjoy working closely with a great team to create an extraordinary user experience
Customer Success Specialist - Kelowna
By Fullscript At Kelowna, British Columbia, Canada
Integrative health knowledge or understanding of any certifications around wellness
Relationship Builder - highly empathetic and strong interpersonal skills
You possess superb verbal and written communication skills
You possess organizational skills and are able to deal with information coming from different sources at once
You enjoy working closely with a great team to create an extraordinary user experience
Knowledge of Zendesk and other SaaS productivity tools
Customer Success & Onboarding Specialist
By CYGNVS At Toronto, Ontario, Canada
Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.
Manage the customer use case, ensuring the customer has a plan.
Analyze customer functional requirements and propose the most suitable strategy to be used.
Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.
Strong analytical and quantitative skills
Previous Cyber or Security technology experience a plus
Customer Success Specialist Jobs
By Jonas Software At Markham, Ontario, Canada
You have excellent organizational and time management skills.
Assist Management team with developing and implementing retention plans and proactively recognize churn risks.
2-4 years in a Customer Success or Account Management role.
2-4 years in an Accountant/Controller Role – CPA preferred or Project Management
Onboard, train and manage new clients joining the Premier team.
Understand business processes and requirements to assist in becoming an industry expert.
Customer Success Manager (Enterprise)
By Loopio At Toronto, Ontario, Canada
At least 3 years of Account Management, Customer Success or similar experience
Support customers through change management, providing thought leadership on their response processes
Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase
Manage key metrics that feed into team based goals around retention, growth, and advocacy
Work with the Support & Services Team to ensure alignment and provide a cohesive Loopio experience
Experience in a SaaS company is a plus
Senior Billing Specialist, Customer Success
By Bench Accounting At Vancouver, British Columbia, Canada
Provide and actively seek feedback, to peers, leadership, management, other departments, clients, and partners.
Able to manage your workflow using software tools like SalesForce, SalesLoft, Slack, RingCentral, Google Sheets, the Bench App, and more.
For folks working fully remote, we will provide additional solutions to bring teams together for collaboration and connection.
Talented multitasker: holding a conversation, taking notes over the phone, and accessing time sensitive information.
Driven by a $ target in your workflow.
(Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.
Customer Success Specialist Jobs
By CYGNVS At Greater Toronto Area, Canada
Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.
Manage the customer use case, ensuring the customer has a plan.
Analyze customer functional requirements and propose the most suitable strategy to be used.
Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.
Excellent verbal and written communication skills, with an ability to work in a team environment.
Comfortable with SaaS technology and data. Previous experience with customer retention and upsell is a PLUS
Partner Success Manager -Enterprise
By Xero At Toronto, Ontario, Canada
Experience creating, contributing to and/or deploying change management practices. Prosci certification will be highly regarded.
Extensive project management and change management knowledge.
Change management: Enthusiasm and passion for deploying strategies to lessen the impact of change on individuals and organizations.
You’ll maintain a set of KPI’s and report on performance regularly to your peers and manager.
Outstanding communication and presentation skills.
Presentation skills: Outstanding communication, planning and presentation skills.

Are you passionate about helping customers succeed? We are looking for an Enterprise Customer Success Specialist to join our team and help our customers reach their goals. As an Enterprise Customer Success Specialist, you will be responsible for developing and maintaining relationships with our enterprise customers, providing technical support, and ensuring customer satisfaction. If you have a passion for customer success and are looking for an exciting new challenge, this is the job for you!

An Enterprise Customer Success Specialist is responsible for ensuring customer satisfaction and loyalty by providing technical and customer service support. They are responsible for managing customer relationships, resolving customer issues, and providing product and service information. They must have excellent communication and interpersonal skills, as well as a strong understanding of customer service principles. To become an Enterprise Customer Success Specialist, you will need to have a bachelor’s degree in business, marketing, or a related field. You should also have experience in customer service, sales, or a related field. Additionally, you should have strong problem-solving and communication skills, as well as a good understanding of customer service principles. The skills required for an Enterprise Customer Success Specialist include excellent customer service skills, strong problem-solving skills, and the ability to communicate effectively with customers. Additionally, you should have a good understanding of customer service principles, as well as the ability to manage customer relationships. The knowledge required for an Enterprise Customer Success Specialist includes a strong understanding of customer service principles, product knowledge, and the ability to troubleshoot customer issues. Additionally, you should have a good understanding of customer service software and tools, as well as the ability to use customer service databases. The responsibilities of an Enterprise Customer Success Specialist include providing technical and customer service support, resolving customer issues, and managing customer relationships. Additionally, they must be able to provide product and service information, as well as troubleshoot customer issues. The experience required for an Enterprise Customer Success Specialist includes experience in customer service, sales, or a related field. Additionally, you should have experience in managing customer relationships, resolving customer issues, and providing product and service information. The qualifications required for an Enterprise Customer Success Specialist include a bachelor’s degree in business, marketing, or a related field. Additionally, you should have strong problem-solving and communication skills, as well as a good understanding of customer service principles. The education required for an Enterprise Customer Success Specialist includes a bachelor’s degree in business, marketing, or a related field. Additionally, you should have experience in customer service, sales, or a related field. Tools that help Enterprise Customer Success Specialists work better include customer service software, customer service databases, and customer service tools. Additionally, they should have a good understanding of customer service principles and product knowledge. Good tips to help Enterprise Customer Success Specialists do more effectively include staying organized, being proactive, and having a good understanding of customer service principles. Additionally, they should be able to communicate effectively with customers and provide product and service information.

Common Enterprise Customer Success Specialist interview questions include:

• What experience do you have in customer service?
• How would you handle a difficult customer?
• What customer service principles do you understand?
• How do you stay organized?
• What customer service software and tools are you familiar with?