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Customer Service Manager Jobs in City of Barrie, Ontario

Industrial Customer Service Manager
By Adecco At Hamilton, Ontario, Canada
They are looking for a Customer Service Manager with Industrial experience to join their Hamilton location.
· Bachelor’s or Technologist degree in Mechanical Engineering or Electronics, or equivalent experience
· 5+ years of relevant experience
If you are interested in this Customer Service Manager role please apply now!
· Lead the Service Department and contribute to the improvement of the technical products & processes.
· Ability to work flexible hours
National Manager Customer Service
By Sleep Country Canada At Brampton, Ontario, Canada
Exceptional interpersonal, communication, organizational, relationship building, negotiation, analytical, project management and presentation skills
The Qualifications and Experience we like to see:
Develop and oversee the implementation of Customer Service/Experience strategies and initiatives across various-functional groups
7 years of experience in a customer service or related field and dealing with escalations
2-3 years’ experience in managing or leading a customer service team in a call center environment
Excellent written and verbal communication skills
Customer Service Manager Jobs
By Quantum Management Services Ltd. At Mississauga, Ontario, Canada
- 5+ years proven experience in customer service management within a manufacturing or related industry preferred
- 2 to 3 years of experience in a management/supervisor/leadership role
- Strong organizational and time management skills
- Prepare regular reports on customer service metrics, sharing insights and recommendations with the management team
- Proficiency in using office software and customer relationship management (CRM) tools
- Manage daily office operations, maintaining an organized and productive workplace environment
Customer Service Manager - Amico Group Of Companies
By Amico Group of Companies At Richmond Hill, Ontario, Canada

Customer Service Manager - Amico Group of Companies Customer Care Manager: Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading ...

Customer Care Service Manager
By Digreen Homes At Markham, Ontario, Canada
Arrange and manage scheduling for PDI’s and trades
Manage trades and Service Technician/handymen to ensure all deadlines are accurately met
3+ years in a Construction Care Manager role
High level of communication and customer service skills
Point of contact for new construction homeowners
Assist homeowners with their questions, concerns, or service inquiries in accordance with company policies guidelines and The Ontario Building Code
Concierge Manager (Customer Service Manager)
By Laura Canada At Mississauga, Ontario, Canada
Minimum 5 years proven industry experience in customer service, experience in eCommerce is an asset
Minimum 3 years of people leadership experience
Strong verbal and written communication skills (French/English)
Bachelor’s degree in a related field, Master’s degree is an asset
Proficient in Web browser usage, Microsoft Office tools, Salesforce, Aptos
Ability to empathize and find creative solutions when emotions are involved
Customer Service Manager Jobs
By Strategy Recruitment Group At Markham, Ontario, Canada
4-5 + years' of customer service at a management level required
Manage large customer/business accounts and support with daily questions and opertations
Manage the on-boarding of new accounts
Bachelor's degree or equivalent experience
Strong problem solving skills with the ability the multitask
Excellent written and verbal communication skills
Manager Of Customer Service
By PaperWorks At Greater Napanee, Ontario, Canada
Report KPI performance to Senior Management on a regular basis and communicate resource requirements where appropriate
Ten years of experience in supply chain management with a strong customer service orientation
Establishment and management of supplier-managed inventory for selected customers.
Strong managerial and negotiating skills
Reports to the Plant General Manager
Five years of supervisory experience
Manager Of Customer Service
By Corporation of the City of Port Colborne At Port Colborne, Ontario, Canada
Provide supervision and direction to the Customer Service Clerks, including scheduling, performance management, training and development.
Attend department management staff, Committees of Council, and special interest group meetings, for the purpose of taking minutes, as required.
Main responsibilities include, but are not limited to:
Provide support to staff, as the CityWide subject matter expert, including training and responding to inquiries.
Coordinate and provide administrative support for special events.
Receive telephone calls and respond to general inquiries.
Technical Customer Service Manager
By Continental At Mississauga, Ontario, Canada

Job Description This position assumes overall responsibility of the Customer Service processes (PLT & Truck) for Continental Tire Canada within the market: Ensure appropriate resolution of all ...

Customer Service Manager Jobs
By Momentous At Ottawa, Ontario, Canada
Lead a team of inbound customer service agents, ensuring availability, productivity, and customer service and quality requirements (KPI’s).
10+ years customer service experience preferably providing technical support
Experience using Zendesk or similar platforms
Review performance statistics throughout the day and make tactical decisions to affect changes based on dynamically changing needs.
Prepare, analyze and distribute daily, weekly, and monthly KPI reports and implement processes to achieve desired results;
Continuously identify opportunities to increase efficiency and effectiveness
Ecommerce Customer Service Manager
By The Bird&Be Co. At Toronto, Ontario, Canada
Manage our team of customer service agents, including performance reviews, KPI tracking and hiring
Work closely with our operations manager to ensure transparent communications on fulfillment or shipping related issues or delays
You have outstanding customer service experience, ideally with consumer products
Identify and implement customer fraud response and prevention tactics
Regularly review our success metrics (response times, customer happiness, returns and exchanges) and identify new processes and improvements
Act as a point of escalation for our agents if they need support on how to respond to a customer
Customer Service Manager Jobs
By Walmart Canada At Simcoe, Ontario, Canada
Handle customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
(Can) Customer Service Manager
By Walmart Canada At Montreal, Quebec, Canada
Handles customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Customer Service Manager Jobs
By Jagger At Canada
Experience working independently and within a small team, preferably remotely
You have worked with product management-focused tech and understand the voice and challenges of our users.
Serve as our customers’ go-to person by building relationships with key stakeholders and users within our Business tier
Own customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction
Proactively monitor the health of your accounts and engage proactively to ensure optimal engagement
Identify growth opportunities within accounts to increase ARR
Manager Customer Service (Onsite)
By Pratt & Whitney Canada At Longueuil, Quebec, Canada
Minimum 2 years management experience
Leads continuous improvement events to ensure an involving and improved customer experience.
Accountable for budget, staffing, and business/operational results; provides updates and prepares presentations to senior leadership.
10% of Travel as required
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
What is my role type?
Manager Of Customer Service (12-8 Shift)
By eCapital Commercial Finance UK At Orillia, Ontario, Canada
The Customer Service Manager Is Responsible To
Act as point of escalation for team questions
Coach team members monthly on performance against objectives
Hold team meetings, reviewing team results and setting goals
Funnel escalations to Director of Customer Service when needed
Ensure daily tasks are completed accurately and on time
(Can) Customer Service Manager
By Walmart Canada At New Westminster, British Columbia, Canada
Handle customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Customer Service Manager- Dieppe
By Canadian Linen / Quebec Linge At Dieppe, New Brunswick, Canada
2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience;
2+ years of management experience (including training and development);
Excellent time management and problem-solving skills.
Create presentations and other management-level reports;
Direct, supervise and manage drivers and assigned routes;
Bachelor's degree is preferred but equivalent experience will be considered;
Regional Customer Service Manager – Flights (Based In Kuala Lumpur)
By Agoda At Toronto, Ontario, Canada
Project management certifications (PMP or Six Sigma or equivalent)
Direct responsibility for leading the contact center flight service teams and flight related capabilities across CEG
Experience managing a multi-channel environment (telephone, email, chat, social media) highly preferred
Excellent verbal and written communication skills in English
Excellent listening skills, critical thinker with attention to detail
Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments
Customer Service Manager Jobs
By Motion At Regina, Saskatchewan, Canada
5+ years of proven sales or customer service leadership experience
High school diploma coupled with some post-secondary education (preferred)
Polished interpersonal skills, employing tact and diplomacy handling situations and people
Strategic manager of people and personalities to optimize team results
Experience managing and mentoring a customer facing team
Industrial / distribution experience, an asset
Customer Service & Installation Manager
By Envol Strategies At Surrey, British Columbia, Canada
At the heart of your experience lies a customer-centric approach that enables you to adapt your skills to any industry.
You are ready to launch into a management-level position!
Comprehensive medical and dental benefits for you and your family.
3-5 years of experience in a fast-paced, high-volume workplace.
Experience taking a lean-in approach when challenges arise to ensure the best outcome possible for customers and the business.
Exceptional communication skills, both verbal and written.
Customer Service & Installation Manager
By Envol Strategies At Port Coquitlam, British Columbia, Canada
At the heart of your experience lies a customer-centric approach that enables you to adapt your skills to any industry.
You are ready to launch into a management-level position!
Comprehensive medical and dental benefits for you and your family.
3-5 years of experience in a fast-paced, high-volume workplace.
Experience taking a lean-in approach when challenges arise to ensure the best outcome possible for customers and the business.
Exceptional communication skills, both verbal and written.
Customer Service & Installation Manager
By Envol Strategies At Coquitlam, British Columbia, Canada
At the heart of your experience lies a customer-centric approach that enables you to adapt your skills to any industry.
You are ready to launch into a management-level position!
Comprehensive medical and dental benefits for you and your family.
3-5 years of experience in a fast-paced, high-volume workplace.
Experience taking a lean-in approach when challenges arise to ensure the best outcome possible for customers and the business.
Exceptional communication skills, both verbal and written.
Customer Service & Installation Manager
By Envol Strategies At Abbotsford, British Columbia, Canada
At the heart of your experience lies a customer-centric approach that enables you to adapt your skills to any industry.
You are ready to launch into a management-level position!
Comprehensive medical and dental benefits for you and your family.
3-5 years of experience in a fast-paced, high-volume workplace.
Experience taking a lean-in approach when challenges arise to ensure the best outcome possible for customers and the business.
Exceptional communication skills, both verbal and written.
Customer Service & Installation Manager
By Envol Strategies At City of Langley, British Columbia, Canada
At the heart of your experience lies a customer-centric approach that enables you to adapt your skills to any industry.
You are ready to launch into a management-level position!
Comprehensive medical and dental benefits for you and your family.
3-5 years of experience in a fast-paced, high-volume workplace.
Experience taking a lean-in approach when challenges arise to ensure the best outcome possible for customers and the business.
Exceptional communication skills, both verbal and written.
Customer Service & Installation Manager
By Envol Strategies At Maple Ridge, British Columbia, Canada
At the heart of your experience lies a customer-centric approach that enables you to adapt your skills to any industry.
You are ready to launch into a management-level position!
Comprehensive medical and dental benefits for you and your family.
3-5 years of experience in a fast-paced, high-volume workplace.
Experience taking a lean-in approach when challenges arise to ensure the best outcome possible for customers and the business.
Exceptional communication skills, both verbal and written.
Customer Service Manager | Halton Hills, Ontario Ca
By Vaco At Greater Toronto Area, Canada
Strong understanding of equipment capabilities and safety requirements.
Manages the repair and maintenance of equipment to include the organization of yard (Ready to Rent, Returned, Down)
Perform other duties assigned as assigned by the manager.
Extensive experience in the repair and maintenance of diesel engines and/or electric motors
Knowledge of work planning and scheduling and other supervisory activities
Prepares work schedules and handles service calls to meet customer needs and ensure that equipment is available as required.
Customer Service Support Manager
By CodeFonsi At Toronto, Ontario, Canada
Monitor and Manage Support Channels
Maintain Knowledge Base and FAQs
Provide App Guidance and Training
Stay Up-to-Date with Product Changes
Handle Billing and Subscription Issues
Hr Customer Service Manager
By Diamondpick At Calgary, Alberta, Canada
8- 10 years proven work experience as a HR Service desk associate
Hands on experience with help desk
Excellent written and verbal communications skills
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Ability to answer to queries related to payroll

Are you looking for an exciting opportunity to lead a customer service team? We are looking for a Customer Service Manager to join our team and help us provide exceptional customer service to our customers. You will be responsible for managing customer service operations, developing customer service strategies, and ensuring customer satisfaction. If you have a passion for customer service and are looking for a rewarding career, this could be the perfect job for you!

What is Customer Service Manager Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize
• Ability to handle difficult customer service situations
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology
• Ability to work independently and as part of a team

What is Customer Service Manager Qualifications?

• Bachelor’s degree in business, customer service, or related field
• Previous experience in customer service or related field
• Certification in customer service or related field

What is Customer Service Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology
• Knowledge of customer service management best practices

What is Customer Service Manager Experience?

• Previous experience in customer service or related field
• Previous experience in a supervisory or management role

What is Customer Service Manager Responsibilities?

• Manage customer service staff and ensure that customer service standards are met
• Monitor customer service performance and provide feedback to staff
• Develop and implement customer service policies and procedures
• Handle customer complaints and inquiries
• Monitor customer service trends and recommend improvements
• Train customer service staff on new processes and procedures
• Ensure