Bilingual Customer Success Specialist Jobs in Québec, Quebec

Professional certifications in Customer Success, Business Relationship Management, Sales and/or ITIL

Establish strong relationships and interlock with internal collaborators (Strategy alignment with Account Exec; Solution Design, Process improvement; Product Management, etc)

Proven leadership attributes and abilities such as collaboration, communication, creative thinking, and decision-making skills to support customers' strategy and vision

Ensure a seamless onboarding experience through effective implementation planning and readiness reviews including first bill reviews

Strong business and financial acumen supported by strong industry and competitive knowledge

Well developed interpersonal, planning and organizing skills, ability to prioritize competing deliverables across multiple customers

Professional certifications in Customer Success, Business Relationship Management, and/or ITIL is an asset

A high level of financial acumen with a focus on revenue management best practices

Understanding of TELUS operational processes and best practices in service management and support is an asset

Demonstrates comprehensive knowledge and understanding of Telecommunications industry strategies, offerings, and technologies is an asset

University degree or equivalent; 5-10 years of equivalent experience

5-10 years of experience in Customer Success/Sales environment in Enterprise or Public Sector

Experience Bonus: If you've played the factory or operations game before, that's a super plus!

Enhance your culinary skills with our exciting online cooking adventures, joined by fellow food enthusiasts

Discover tranquility in our cozy Pods, offering a peaceful working space

Problem Solver: Check in with customers regularly to quickly fix any issues they have. Keep things running smoothly

Idea Master: Study how customers use our software. Share cool ideas to make it even better for them

Software Detective: Watch how well our software works. Tell the team how to make it even more awesome and useful

Manage customer onboarding and organize ongoing education initiatives

Partner with an Account Manager on customer business reviews and strategy, while helping to support expansions

Perform all other responsibilities as designated

Be the trusted partner for our customers on use-case and product functionality

Drive account adoption and satisfaction

Learn and anticipate customer needs to solve problems and identify additional revenue opportunities

Strong prioritization, time management and organizational skills

Provide merchants with continued education/training throughout lifecycle

Provide a positive customer experience across the entire post-onboarding lifecycle and ensure customers maximize their ROI with our solution

Experience providing exceptional customer service/technical support - ideally experience in Customer Success!

Excellent customer service skills, attention to detail, patience, and high degree of emotional intelligence

Outstanding analytical and problem solving skills, combined with the ability to provide quick and effective resolutions

Bachelor’s degree in Computer Science or a related field and/or equivalent education/experience.

2-3 years of relevant customer service experience.

Working knowledge of Linux, Windows, and iOS, including CLI for each; MS Office Suite.

Excellent written and verbal communication skills in both French and English

Relevant certifications are considered a plus.

Les certifications pertinentes sont considérées comme un atout.

Bachelor’s degree in Computer Science or a related field and/or equivalent education/experience.

2-3 years of relevant customer service experience.

Working knowledge of Linux, Windows, and iOS, including CLI for each; MS Office Suite.

Excellent written and verbal communication skills in both French and English

Relevant certifications are considered a plus.

Les certifications pertinentes sont considérées comme un atout.

Previous employment in a manufacturing operation with knowledge about inventory management and manufacturing concepts.

Excellent time management skills, e.g. you appreciate spreadsheets and the value of checking off items on a "to do" list.

Excellent written and verbal communication skills.

Self-driven to manage your own work and results with high standards.

Experience with ZenDesk and HubSpot.

Interest in learning programming or previous programming experience.

Work with Product Management to provide feedback from client interactions and represent the customer perspective.

Experience using CRM and remote support tools (e.g., HubSpot, Toky, Zoom, Calendly, Stripe)

Bachelor’s Degree or equivalent experience/qualification required – we’re encouraging applications from all fields of study.

Degree, education, or equivalent work experience in the Construction, Renovation/Restoration industry, or Engineering is advantageous.

Prior experience, 1-2 years in a Customer Success role

Excellent communication & presentation skills - comfortable speaking to clients via email, virtual meetings and presentations

Experienced in supporting change management, and organizational readiness.

5 years in a customer success position (ideally in a SaaS company) or equivalent experience in the elementary education space.

Strong writing and presentation skills.

Experience within a fast paced, growth organization is ideal.

Define, coordinate, implement and measure activities that facilitate moozoom implementation, drive user’s adoption and increase student impact.

Create and use collateral that can be used to drive adoption (e.g. presentations, blog articles, webinars).

Exceptional time management and organizational skills

Manage and maintain client relationships through WhatsApp (30%)

Excellent customer service and interpersonal abilities

Work experience is not as important as being a smart, out-of-the-box thinker

Attend and participate in internal meetings (30%)

Conduct bi-weekly check-in calls with clients (40%)

Certifications suggérées: CCNA / CCNP / CCDP/ CCIE, Cisco Certified Success Specialist, CISM, CISSP

Contribuer aux espaces numériques de la communauté des clients et au développement des ressources de Success Tracks.

Inspirer les clients à prendre des décisions de déploiement tactiques et stratégiques et à suivre les résultats d’entreprise à long terme.

Connaissance des entreprises : vous pouvez relier les solutions technologiques aux résultats opérationnels.

Compréhension et expérience d'Intersight et d'autres outils d'automatisation du centre de données tels que UCS Director, Terraform, etc.

Forte compréhension des fournisseurs de Cloud (AWS/Google Cloud/Microsoft Azure)

Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams

Knowledge of Application Performance Management and related tools

Understanding and experience with Intersight and other Data Center Automation tools such as UCS Director, Terraform, etc.

Knowledge of common Data Center applications and characteristics

Strong Knowledge of Datacenter Compute and Virtualization (Vmware,KVM) and Container Networking including Micro services / Kubernetes / Docker and Linux preferred

Understanding of APIs and basic scripting knowledge (Bash/Python/Ansible etc)

Experience working with Salesforce.com or other CRM (customer relation management) tools desirable

Essential Skills And Qualifications To Be Successful

Technician or Bachelor’s Degree or equivalent work experience

Approximately 2-3 years of experience in implementation, customer success and/or account servicing or Reliability engineering

Experience in developing and delivering, via phone and email, web-based training for customers preferred

Working knowledge of the Internet and web-based applications

Completed a diploma program in a related discipline and have a minimum of 2 years of collections experience

Minimum 2 years’ experience in a financial service industry

Strong communication, problem solving and analytical skills required

Strong negotiation skills are required

Knowledge of PPlus and XRS systems are very much an asset

Experience with HELOC (Home Equity Line of Credit) is preferred but not required

• Effective project management skills and familiarity with project management tools and best practices

• Manage the day-to-day relationship with key contacts of our largest clients.

• Strong client service skills with the ability to develop trust and genuine relationships with clients

• Strong presentation skills, including presentation composition and delivery to both internal and client audiences

• Post-Secondary education (diploma/degree) is preferred

• Present ideas, strategies, and solutions to mid-level and senior-level executives to influence decisions

5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management

Recruiting or other applicable talent experience, or Learning, e-Learning, Organizational L&D, Human Capital Management, Software pre-sales and/or sales effectiveness experience

Proficient organization, project management, and time management skills

Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges

Proficient verbal and written communication skills, including expertise in presenting to both small and large remote audiences 

Lead and maintain deep understanding of LinkedIn products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs.  

Relationship builder - highly empathetic and strong interpersonal skills

Team player - strong team mentality, thrive on connection, love to share knowledge and tips/tricks.

You pride yourself on excellent customer experience and enjoy engaging with others

You possess superb verbal and written communication skills

You possess organizational skills and are able to deal with information coming from different sources at once

You enjoy working closely with a great team to create an extraordinary user experience

Integrative health knowledge or understanding of any certifications around wellness

Relationship Builder - highly empathetic and strong interpersonal skills

You possess superb verbal and written communication skills

You possess organizational skills and are able to deal with information coming from different sources at once

You enjoy working closely with a great team to create an extraordinary user experience

Knowledge of Zendesk and other SaaS productivity tools

You have excellent organizational and time management skills.

Assist Management team with developing and implementing retention plans and proactively recognize churn risks.

2-4 years in a Customer Success or Account Management role.

2-4 years in an Accountant/Controller Role – CPA preferred or Project Management

Onboard, train and manage new clients joining the Premier team.

Understand business processes and requirements to assist in becoming an industry expert.

Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.

Manage the customer use case, ensuring the customer has a plan.

Analyze customer functional requirements and propose the most suitable strategy to be used.

Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.

Excellent verbal and written communication skills, with an ability to work in a team environment.

Comfortable with SaaS technology and data. Previous experience with customer retention and upsell is a PLUS

Analyzing customer needs through technical support, discussion with customers, etc. then identifying and suggesting improvements to the mCase product management team.

Guiding customers through mCase functions, features and benefits.

Bachelor- 7s degree or equivalent of work experience.

1- B years of experience, with internships counting toward this, preferably in a software company or similar function

Excellent organization skills, problem solving ability, and attention to detail.

Superb presentation, oral and written communication skills.

Prepare relevant reports for clients and management.

Develop and maintain thorough working knowledge of functions and offerings, ensuring up-to-date and useful information is available when customers ask.

Update content on websites as required using available content management systems.

Meet as needed with your manager to determine work requirements, resource needs, etc.

Are friendly, enthusiastic, and confident—you have excellent interpersonal skills.

Have exceptional written and verbal communication skills.

2+ years of sales experience in a high-growth environment, preferably in an account management or account success role

Offer resources and creative solutions to help hosts overcome challenges and grow their businesses

2+ year of lead generation, and/or prospecting experience

Data-driven problem-solving abilities, with a talent for turning data into practical insights

Highly proficient with Salesforce, Tableau, and Excel. You should have detailed knowledge of Salesforce analytics and records.

BA/BS degree or relevant equivalent qualification

2 years of Project management experience and training

Based on Product Adoption metrics/engagement metrics, reach out to clients to offer context-specific help.

Contribute to improving our Knowledge Base articles based on interactions with clients and their questions.

Experience and training on Lean, Agile, Kanban, Scrum, and/or Six Sigma principles.

Proven experience in a fulltime SaaS Onboarding Specialist or Customer Success role and can hit the ground running.

Work with new clients during their Trial and Onboarding phases to learn the product and adopt.

Funnel beta feedback to the Beta Manager to create the customer experience story and present recommendations to product teams

Work with Beta Manager and Community Managers to determine a successful beta recruitment strategy

Identify potential high-engaged hero sellers and work with Beta Community Manager to recognize and reward

2+ years of professional experience in a customer-facing role requiring high-quality writing and responses

Experience and comfort in learning new technology and using it with minimal errors

Load content in Taxi, recruit the audience list, and complete email campaigns in Iterable.

3 years experience in customer service

Experience with email ticketing systems, such as Gorgias

Experience with eCommerce platforms, such as Shopify

The ability to track commonly asked questions and help create a knowledge base

Help our customers with any questions or issues

Make modifications to their accounts and purchases in our CMS

You will offer strategies for successful change management for your customers to adopt the new habit of Visualping

Strong oral and written communication skills

You have strong analytical skills

A remote-friendly environment with flexible hours with the option to work from our Vancouver office.

Work from home equipment and furniture allowance

You will provide customers with best practices on how to use Visualping to accomplish their business goals.

Have experience in Natural Health, Fitness Supplements, Holistic Nutritionist, Health Food, or similar

Love helping others and ensuring every customer has an amazing experience

Connecting with current customers via phone calls, texts, and emails, making sure they have all the information they need

Delivering white glove customer service, answering product questions, shipping inquiries, complaints, and returns

Supporting our Partners and Affiliates in customer acquisition and retention

Tracking interactions, activities, and results through our CRM system

Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.

Manage the customer use case, ensuring the customer has a plan.

Analyze customer functional requirements and propose the most suitable strategy to be used.

Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.

Excellent verbal and written communication skills, with an ability to work in a team environment.

Strong analytical and quantitative skills

End-to-end account management (customer onboarding, training, support)

Strong written and verbal communication skills

Experience with HubSpot is an asset

Evidence of critical thinking and problem-solving skills

Ensure all onboarding timelines are met and are on track as well as highlight onboarding concerns as they arise

Utilize HubSpot / CRM to track customer data