Training Design And Delivery Manager

Position Training Design and Delivery Manager

Current work authorization for Canada is required for all openings.

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and expertly.

Business Overview

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

For more information about Fidelity Clearing Canada, please visit https//clearing.fidelity.ca/

The Opportunity

The Training Design and Delivery Manager’s primary focus is to professionalize and elevate the client learning experience at Fidelity Clearing Canada (FCC) by building and executing training strategies and plans for client-facing products and processes. This includes new product and feature training for existing clients as well as new client onboarding. To accomplish that, the individual collaborates with various departments across the Fidelity Canada organization to create, produce, and deliver competency-based training as well as enhance and maintain FCC’s dynamic knowledgebase. The Training Design and Delivery Manager provides innovative and engaging learning experiences utilizing a variety of training tools and resources and works with FCC’s Client Training Consultant. They facilitate classroom-style, in-person as well as web-based training sessions and other creative ways to engage their audience.

The Training Design & Delivery Manager is responsible to ensure that clients are fully educated on how to use FCC's platforms and services through training efforts for FCC's client base virtually, onsite and at the client site.

What You Will Do

• Function as business owner of FCC’s digital knowledge base. Enhance and maintain knowledge base content and work with internal as well as external resources to continuously improve the client/user experience.
• Create and implement training success measures and report on training program effectiveness. Define metrics, client surveys and other methods to report on progress and performance of the created programs.
• Collaborate with FCC internal stakeholders, build strong client relationships and understand different business models across FCC’s client base to identify training needs; lead the analysis and development of recommendations and training solutions for closing knowledge gaps to support client satisfaction.
• Develop subject matter expertise across the FCC product suite and related processes by collaborating across the FCC organization.
• Create strategies to elevate the learning experience for FCC’s new and existing clients by utilizing a wide variety of methodologies and tools following industry best practices. Provide tactical strategies and thought leadership on improving the overall external learning function at FCC to inform and delight clients.
• Organize and execute effective in-person (FCC or client on-site) and virtual training sessions as required by employing state-of-the-art adult learning methodologies, including creation of training scripts and reference materials (including but not limited to e-learning, policies and procedures, user guides, workflows, and presentation).

What We’re Looking For

• 3+ years of experience in client training and development in the financial services industry or in a technology environment with proven ability to conduct needs assessment, make recommendations, and design, develop, deliver, and measure training solutions.
• University degree or equivalent experience (nice to have degree or certification in adult training and development).

What You Will Bring

• Strong presentation and communication skills.
• Strong influencing skills as well as being highly flexible and adaptable to differing audiences and circumstances.
• Experience in working with and building digital knowledge and learning documentation
• Proven ability to conduct needs assessment, make recommendations, and design, develop and measure training solutions.
• Attention to detail to ensure accuracy and consistency of created material and information provided across all training programs.
• Excellent interpersonal skills.
• Proven ability to manage multiple projects and produce learning solutions in a specified timeframe and budget.
• Strong instructional design capability and in-depth understanding of adult learning principles.
• Analytical thinker with the ability to prioritize effectively
• Strong facilitation and coaching skills.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following

Awards

• Venngo Healthy Workplaces Award Workplace Benefits Awards – Health and Wellness Program
• Canada's Top Employers for Young People 2023
• Canada's Top Family-Friendly Employers 2023 (7th consecutive year)
• Greater Toronto's Top Employers 2023 (10th consecutive year)
• Canada's Top 100 Employers 2023 (7th consecutive year)
• HRDC Best Places to Work 2022

Designations

• Great Place to Work (Dec 2022 - Nov 2023)
• A Canadian Compassionate Company
• Best Workplaces for Women 2023 by Great Place to Work