Manager, End User Solutions & Infrastructure, Monitoring And Execution

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Manager, End User Solutions & Infrastructure, Monitoring and Execution

What is the opportunity?

You will be responsible for business administration of BRMS System (PEGA), business reports (WebFocus), ETL (Extract, Translate and Load) processes between DB/2 and SQL databases using WebFocus and business system analysis with technical writing. You will be responsible for facilitating and participating in the business requirements gathering sessions and assist with documentation utilizing Microsoft Office suite. You will assist solution architect and project owner in leading the development and implementation of the BRMS System (Pega) infrastructure solution based on end to end business processes.

What will you do?

• Provide assistance and support in the development and maintenance of the Tableau dashboards
• Assist in the assessment of user acceptance tests during demos at the end of the agile cycle
• Assist management to administer meetings by capturing meeting minutes, action items and decisions
• Participate in weekly agile sprints to assist in Pega implementation to ensure documented business requirements are met
• End to End business process mapping of day to day activities with further documentation using MS Visio, Confluence and Jira applications
• Provide reporting for the BRMS System using Web/Focus
• Provide assistance in the BRMS System on-boarding of tests including table creation and integration based on documented workflows
• Assist in assessment of the business processes to find potential automation and/or enhancement opportunities

What do you need to succeed?

Must-have

• Ability to work collaboratively across multiple teams and with various stakeholders within Monitoring Execution and IT
• Understanding of PEGA applications and Tableau dashboards
• Strong business system analysis experience, including ability to write business and technical requirements
• Working knowledge of Microsoft Office suite combined with professional communication and writing skills
• Experienced in business process mapping, with ability to understand and provide advice for potential automation and/or enhancement opportunities
• Ability to use WebFocus as an ETL (extract, translate and load) tool between DB/2 and SQL databases
• Experienced in developing and delivering WebFocus reports

Nice to have

• Knowledge of Confluence / Jira
• Knowledge of ecosystem solutions

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development
• Ability to make a difference and lasting impact
• Opportunity to take on progressively greater accountabilities
• A comprehensive Total Rewards Program

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-06-05

Application Deadline:

2023-07-01

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.