Manager, End-To-End Personalization Platform Delivery

What You'll Do

The Manager, End-to-End Personalization Platform Delivery will play a key role in the planning and implementation of our technology solutions supporting our enterprise-wide Personalization strategy. They will work with cross-functional teams to design and deliver customer-centric, best-in-class personalized experiences across the omni customer journey. This will include using technical and business acumen to effectively develop, scale and optimize personalization use cases. To be successful in this role, you must be quality results-driven, an enthusiastic self-starter and a strong collaborative leader. The successful candidate will be passionate about the customer, open to doing things differently, and eager to problem-solve, despite ambiguity.

• Help set the vision, roadmap and direction for E2E Personalization experiences, pivoting with retail landscape and Business objectives.
• Work with Business Owners and IT delivery teams to scope, size and articulate concepts into clear workstream objectives and plans with milestones and due dates.
• Build business cases using competitive analysis, market and customer research to support new Personalization capabilities across people, process and technology.
• Translate business needs and inputs into product requirements, user stories, and technical specifications.
• Identify and address delivery issues and risks by developing contingency and mitigation plans.
• Develop phased roll-out approaches for new E2E Personalization experiences, with focus on both the short-term quick wins and long-term horizon planning.
• Partner with key stakeholders across Brand & Customer, IT, Store Operations and Merchandising to understand their business capabilities and how to unlock for omni-channel E2E Personalization experiences.
• Lead delivery prioritization efforts and make trade-offs to ensure continuously delivering high business value; inform capital planning efforts.
• Lead and develop a high-performing team, providing regular feedback and development opportunities.
• Drive new ways of working in a truly cross-functional and agile way, focusing on driving impactful, relevant and credible personalized experiences for CTC customers.
• Develop and manage a strategic delivery roadmap for the creation of personalized experiences that will surprise and delight CTC customers.

Who You Are

• Action oriented, and comfortable taking calculated risks to continuously drive customer and business value.
• Customer focused, making the customer at the center of key discussions and decisions.
• Motivated self-starter with the ability to function in an environment with ambiguity.
• Change agent/driver, always championing new ways of working and managing stakeholders along the journey.
• Strong problem solver that can make/inform decisions, balancing the art and science.
• Creative and courageous to help us take bold, strategic moves in this rapidly evolving retail environment.
• Inclusive leader who builds and develops teams that effectively anticipate and adapt well to change, while consistently delivering strong performance.

What You Bring

• Experience working in agile environments across project lifecycle, from requirement gathering, design sessions, status reporting, and implementations.
• Expertise with Microsoft Office applications (Word, Excel, PowerPoint, Visio, Project).
• Strategic thinker that can operationalize priorities for scaled execution (test/pilot to national level).
• Highly organized to manage multiple priorities/initiatives with exceptional attention to detail/accuracy.
• Proven ability to develop productive cross-organization relationships with both internal and external partners.
• Demonstrated ability to create and deliver influential large scale project communications with clarity, confidence and enthusiasm.
• Energy and passion to drive new capabilities across Business and IT priorities.
• 6+ years of experience in Marketing, Product Management, IT, Strategic Planning or related field.
• Excellent verbal, presentation, and written skills with the ability to build compelling storylines in executive format.

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.