Titles Coordinator Jobs

The Title Coordinator acts as a support partner by being the primary contact for issues regarding vehicle titles, managing all post-sale activity, verifying accuracy and ensuring compliance in any and all questionable or problematic title documents. Must know, practice, and ensure that company policies, procedures, and applicable provincial laws are followed at all times. The Title Coordinator is responsible for providing weekly reports to consignors, assisting with title processing, ensuring that titles are processed within our service level agreements.

The Title Coordinator collaborates with various departments regarding titles as well as post sale operations and reports directly to the Titles Supervisor.

Key Responsibilities

• Escalates any unresolved issues in a timely fashion.
• Assists Management with reporting, audits, title updates and/or phone calls.
• Other projects and tasks as assigned.
• Works cases daily.
• Assist in training of title clerks.
• Ensures titles are delivered to the correct purchasing dealer and/or buyer.
• Prepares weekly reports for our clients showing title status.
• Responsible for running title reports and assisting with title inquiry emails.
• Maintain all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety.
• Creates shipping label, packages, seals, and sends titles to buyers daily via Courier.
• Manage all issues and see them through completion.
• Assist with keeping SOP documentation/training manuals up to date
• Overcoming difficult objections and turning into positive solutions for all parties.
• Files titles that are awaiting payment into secured fireproof title cabinet.
• Focus on achieving prompt resolution of title problems with our client and/or buyers.
• Keep all Title Clerks and Sales Representatives informed of any problem titles.
• Scans titles into electronic format.
• Achieve return of title on voided sales in a timely fashion to reduce loss to seller.
• Assists Title Clerks with title processing.
• Request duplicate titles if and when needed according to company policy.

Education And Qualification Requirements

• General automotive knowledge an asset
• Strong written and verbal communication skills.
• Basic knowledge of Microsoft & Google applications.
• Attention to detail and ability to accurately distinguish between numbers and letters and alphabetize.
• Superb customer service skills, attention to detail, time management and ability to problem solve.
• Conflict resolution and customer service skills required.
• High School Diploma or GED required with some college preferred.
• Must type have strong typing skills.
• Must exhibit strong team player attributes with the ability to multi-task and prioritize as well as work independently.
• Two years of experience in data entry or title work required with automotive experience preferred.