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Temporary Sales Associate - Vancouver Burrard Street
Company | Coach |
Address | Vancouver, British Columbia, Canada |
Employment type | TEMPORARY |
Salary | |
Category | Retail Apparel and Fashion,Manufacturing,Retail |
Expires | 2023-07-18 |
Posted at | 10 months ago |
Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
- Meets customer needs through solution-oriented and forward thinking
- Builds lasting and loyal relationships with customers
- Meets or exceeds personal productivity goals (selling or processing)
- Influences customers’ purchase decisions by balancing patience and assertiveness
- Follows up with customers consistently and genuinely to influence/close the sale
- Flexes personal selling techniques to contribute to overall store financial results
- Creates personal sales and clienteling strategies in partnership with the management team
- Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
- Develops product knowledge skills and remains aware of current collections
- Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
- Ensures all daily tasks are completed without negatively impacting service or Coach standards
- Understands organizational objectives and makes decisions that align with the Company priorities and values
- Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style
- Demonstrates Coach’s Selling and Service expectations at all times
- Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs
- Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
- Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
- Sensitive to customers’ needs and tailors approach by reading cues
- Is adaptable and flexible to change
- Fosters an environment of teamwork, trust and collaboration with peers, customers and supervisors
- Welcomes feedback and adapts behaviors as appropriate
- Creates enthusiasm and positivity for a shared vision and mission
- Demonstrates confidence when working with customers
- Handles and offers solutions to customer issues appropriately and involves a manager when necessary
- Promotes and endorses a team selling environment
- Takes initiative; has a high-level of ownership and accountability for individual results
- Creates short and long-term strategies to achieve personal metrics and performance goals
- Utilizes Company tools to keep self-informed
- Represents Coach as a brand ambassador at all times
- Maintains a calm and professional demeanor at all times
- Accurately completes each transaction by identifying sales associate productivity without disrupting the service environment
- Prepares and conducts cycle counts
- Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
- Sends out repairs
- Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
- Maintains Cashwrap organization and cleanliness
- Bullets and retickets products as appropriate
- Creates a lasting impression by thanking the customer and giving them a reason to return
- Sensoring product to standard
- Utilizes walkies and communicates with the Operation Leader when applicable
- Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
- Processes charge sends/charge holds
- Answers phones
- Manages delete lists
- Replenishes inventory on sales floor as needed
- Conducts email/name capture
- Maintaining SKU integrity
- Processes shipment/transfers as needed and within Coach standards and timeframes
- Processes shipment/transfers according to Coach’s productivity standards and timeframe
- Scans cartons/transfers and verifies store information is correct
- Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
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