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Technical Associate Deskside Support Intern/Co-Op Fall 2023
Company | Definity |
Address | Waterloo, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Insurance |
Expires | 2023-05-21 |
Posted at | 1 year ago |
Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.
- Deploying client hardware (i.e. desktops, laptops, VOIP phones, Blackberry, etc.).
- Service and support of printers and multi-function devices.
- Installing, upgrading, maintaining and decommissioning hardware and software
- Diagnosis and investigation to identify underlying root cause.
- Scheduling, supporting and troubleshooting video conferencing.
- Collaboration with third level for technical analysis and problem resolution.
- Resolving medium complexity incident and request tickets from the Help Desk.
- Technical support and troubleshooting of hardware, software and application issues.
- Demonstrated technical aptitude and ability related to both hardware and software
- Working towards a university degree/college diploma in a technology, business or related discipline with a graduation date no earlier than January 2023
- Some lifting of computer equipment may be required (approximately 40 lbs)
- We care about students: Definity distributes $85,000 in scholarships to students across Canada each year.
- We care about our co-ops: Definity’s co-op students are considered the best pipeline of talent for our full-time, permanent positions.
- We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighbourhoods in which we live and work.
- Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism
- Culture of accountability, empowerment, and collaboration.
- Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.
- Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work!
- Opportunities to support personal and professional growth through real-life experience and unique learning opportunities. Our Leadership Essentials program builds knowledge and skills to Team Leaders to Directors
- Educational resources, tuition assistance, and paid time off to study for exams
- Paid volunteer days and company matching on charitable donations
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Company share ownership program
- Hybrid work schedule for most roles
- Discounts on products and services
- Wellness and recognition programs
- Pension and savings programs, with company-matched RRSP contributions
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