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Technical Support Associate Jobs

Technical Support Associate Jobs
By Secureframe At Canada
Experience with AWS technology, including using compute, networking, storage, and database AWS services as well as AWS deployment and management services
Become a technical product knowledge expert on our platform with guidance from our team members.
2+ years of experience in technical customer support
Experience supporting and troubleshooting cloud environments (AWS, Azure, GCP) and other SaaS tools (GitHub, Atlassian, HR software, etc.)
Can meet customers where they are in terms of a technical knowledge standpoint.
Medical, dental, and vision benefits for you and your dependent(s)
Associate, Global Technical Support
By Ciena At Ontario, Canada
Working knowledge in data communications, UNIX SUN/Oracle as well as experience working in an IP network
Basic knowledge of the operation of fiber optic transport and/or switching equipment.
Problem solving experience with SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities
Basic knowledge of OTN and related technology
CE-A (Carrier Ethernet-Associate) and OC-A (Optical Communications-Associate) certifications.
Basic knowledge of OTN, SONET/SDH/DWDM, Carrier Ethernet protocols and a general understanding of other switching/transport concepts.
Associate Software Technical Support Analyst
By Manulife At Waterloo, Ontario, Canada
Knowledge of ITIL practices with working experience in change management, problem management, and incident management process
Keeping aligned with our various Audit and Operational Risk Management standards
Incident / Change management tools (Service now or similar)
A proactive approach to spotting problems, areas for improvement, and performance bottlenecks & self driven, offering creative recommendations.
Ability to understand business process requirements and through the use of technology, conceptualize creative solutions through to implementation
Successful candidate will have solid understanding and/or experience in some of the following technologies:
Technical Associate Deskside Support Intern/Co-Op Fall 2023
By Definity At Waterloo, Ontario, Canada
Educational resources, tuition assistance, and paid time off to study for exams
What can Definity offer you?
Technical support and troubleshooting of hardware, software and application issues.
Resolving medium complexity incident and request tickets from the Help Desk.
Installing, upgrading, maintaining and decommissioning hardware and software
Deploying client hardware (i.e. desktops, laptops, VOIP phones, Blackberry, etc.).

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Technical Support Associate to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting customer issues, providing technical advice, and helping customers get the most out of our products. If you are passionate about technology and customer service, this is the job for you!

Overview:

A Technical Support Associate is responsible for providing technical assistance to customers and resolving technical issues. They are the first point of contact for customers seeking technical support and provide assistance with troubleshooting, installation, and configuration of products and services.

Detailed Job Description:

Technical Support Associates are responsible for providing technical assistance to customers and resolving technical issues. They answer customer inquiries via phone, email, or chat and provide assistance with troubleshooting, installation, and configuration of products and services. They also provide technical advice and guidance to customers, troubleshoot and diagnose technical issues, and escalate complex problems to higher-level technical support personnel.

What is Technical Support Associate Job Skills Required?

• Excellent customer service and communication skills
• Knowledge of computer hardware and software
• Ability to troubleshoot and diagnose technical issues
• Ability to explain technical concepts to non-technical customers
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment

What is Technical Support Associate Job Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service or technical support role
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of network and internet technologies

What is Technical Support Associate Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of network and internet technologies
• Knowledge of troubleshooting and diagnosing technical issues

What is Technical Support Associate Job Experience?

• Previous experience in a customer service or technical support role
• Experience with customer service software, databases, and tools
• Experience with troubleshooting and diagnosing technical issues

What is Technical Support Associate Job Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Provide technical advice and guidance to customers
• Troubleshoot and diagnose technical issues
• Install and configure products and services
• Escalate complex problems to higher-level technical support personnel
• Document customer inquiries and resolutions in customer service software
• Follow up with customers to ensure their technical issues are resolved