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Supply Operations Analyst - Flights, Remote
Company | Hopper |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-08 |
Posted at | 9 months ago |
About The Job
- Grow and run our Operational Health reporting system.
- Work with product and engineering teams to strategize solutions to known bugs, create tickets to report said bugs, and test fixes once implemented.
- Run deep-dive investigation into gaps in our metrics, drive performance metrics to meet goals.
- Serve as the primary owner of operational health measurement, alerting, and incident reporting.
- Liaison with stakeholders at vendor partners to report issues and strategize solutions.
- Be a subject matter expert in navigating our internal logging systems in order to answer stakeholder questions related to outages and bugs.
- Develop and run playbooks for incident response and performance investigations.
- Serve as a general data resource for the Supply team as needed.
- Field error reports from company stakeholders via intake process and document reported bugs.
- Develop new metrics to measure the performance of the Hopper platform, determine baseline performance, and guide the team on setting targets for improvement.
- Serve as an incident manager for high-impact outages and product issues.
- Flex as needed to support operational tasks in an ad-hoc manner.
- Maintain and improve supply health dashboards and monitoring systems.
- Experience working with SQL
- Experience in data and analytics a must
- Customer, team & company player. Take on delegated tasks with enthusiasm towards the greater good of the company.
- Strong organizational skills in order to stay on top of multiple tasks at once.
- Excellent judgment; ability to ask smart questions and make quick, impactful decisions.
- Significant experience creating and managing metrics dashboards.
- Exceptional ability to grasp, manage, and articulate complex systems.
- Resilient attitude, ability to stay on your toes and move with any changes that may come your way.
- A passion for Hopper’s mission to build the most customer centric travel marketplace on Earth.
- Technical competency is a must, ability to talk productively with product and development teams.
- Experience leading investigations into product outages and incidents response.
- Experience with data visualization tools, with Amplitude and/or Datadog preferred.
- Drive to work autonomously, take initiative to research and analyze problems, find solutions, and communicate with stakeholders.
- A minimum of 2 year experience in Product Operations working with Product teams and Engineering teams
- Deep domain knowledge in air shopping and booking providers (Sabre, Travelport, Amadeus, NDC, SPRK, ARC, BSP)
- Experience with operation tools like Jira, Confluence, Google Sheets.
- Excellent written and verbal communication skills in English
- Experience in the travel industry, especially air travel, is a huge bonus.
- Entrepreneurial culture where pushing limits and taking risks is everyday business
- Small, dynamic teams = massive impact
- Access to a Retirement Savings Plan (CAN) or 401K (US)
- Competitive salary
- WeWork All Access Pass OR Work-from-home stipend
- 100% employer-paid telemedicine, medical, dental, vision, disability and life insurance plans
- Well-funded and proven startup with large ambitions
- Unlimited PTO
- Open communication with management and company leadership
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