Supervisor Operations, Sort (E-Commerce)

Accelerate your career with the most awarded Air Cargo Airline in Canada!Cargojet is Canada's leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo aircraft Cargojet has been awarded one of Canada’s 50 Best Managed Companies as well as being awarded the Shipper’s Choice Award for the best Air Cargo Carrier in Canada for the past number of years. Being part of Cargojet will allow you to become a part of a diverse and vibrant family at the leading edge of the air cargo industry both domestically and internationally. Cargojet team members are dedicated, hardworking, and have a strong sense of leadership and commitment.
Primary Objective Of The Position
The Supervisor will operate under the direction of the Station Manager. As part of the leadership team, this position will lead the day time shift team and oversee daily customer and aircraft requirements to ensure the efficient, on-time and safe handling of all cargo and aircraft.
Essential Position Functions

• Maintain compliance with and enforce all company policies and procedures relating to the workplace (including but not limited to: attendance, uniforms, equipment operation, safety, etc.).
• Provide leadership, guidance, motivation and support to the office administration team members, lead hands, ramp staff and operators in order to maintain on-time performance of all flights. Provide training, coaching and feedback as appropriate.
• Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and cargo routing tags and ensure accuracy and operational requirements are met. Direct leadership with team members and lead hands is required.
• Organize the team to ensure the safe & timely loading/offloading of trucks and aircraft and delegate duties to cargo handlers as required to ensure shifts are at optimal productivity
• Ensure all internal and billing paperwork is completed accurately with appropriate approvals provided.
• Initiate, maintain & improve operations by suggesting time/cost saving ideas and strategies.
• Delegate responsibilities as appropriate & ensure audits of all required areas are completed.
• Ability to be flexible and adapt to irregular operations and late flights to ensure operational requirements are achieved.
• Willingness to learn load planning and other operational skills as a back up to support operational continuity.
• Handle performance matters and discussions with sensitivity and professionalism. Work with HR on all discipline matters, issues, breaches and investigations.
• At all times, ensure operations are in accordance with the highest possible standards of health, safety, security and in accordance with all government statutory requirements.
• Communicate with customers in a professional, courteous manner concerning flights and volumes and other required corporate information.
• Communication with Duty Managers, Customer Service, other stations and internal team members in a respectful, professional, confidential and timely manner to ensure on-time flight performance and to ensure other required expectations are met.
• Ensure that all customer loading/offloading requirements are met in accordance with standard criteria.

Minimum Qualifications

• Minimum 2 years of experience in a Management/Supervisory role
• Solid knowledge of local airport regulations.
• Minimum 3 years’ experience in air cargo.
• Must possess valid Driver’s License and reliable transportation
• Must possess an Airside Vehicle Operator's Permit (AVOP) & Forklift license would be an asset.
• Must be trained in Health & Safety, WHMIS, Forklift, First-Aid, SMS, DG Handling, Air Cargo Security Measures and other applicable Security training.
• Ability to effectively deal with a fast paced, high volume, constantly changing environment.

Important To Know

• We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.
• Cargojet is an equal opportunity employer. We thank you for your interest. Only those candidates selected for an interview will be contacted.
• At Cargojet, we make safety the highest priority. Because of this priority and as we operate in a safety-sensitive environment, we require all employees to abstain from consuming Cannabis, in and outside of the workplace. This is a critical element of our drug and alcohol policy that all employees must comply with at all times.