Sr. Account Receivables Representative

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr. Account Receivables Representative

What does a great Sr. Accounts Receivable Representative do?

• Establishes rapport with merchant in order to overcome objections and negotiate payment of the debt.
• Confirm payment arrangements and finalize call.
• The accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed personal and/or departmental objectives.
• Collect via telephone in a call center environment manually or utilizing an automatic telephone dialing system, to contact merchants in regards to their outstanding accounts.
• May work on special projects as assigned.
• Documents all discussions and actions in a tracking system or database. Confirms payment arrangements and finalizes call.

Basic Qualifications For Consideration

• Must have an excellent work history with a strong record of job stability.
• High School Diploma or equivalent. Minimum of three years of customer service experience, preferably in a collection or call center or sales environment.
• Strong verbal communication skills must be demonstrated along with a professional telephone manner in order to communicate effectively with business owners.
• Knowledge of applicable regulations preferred.
• Experience with computer systems and accessing information to provide to data to clients.

Preferred Skills, Experience, and Education: Previous work experience in industries ranging from payment processor collections, bank collections, credit card collections, mortgage collections, medical collections, commercial collections, etc.

Who We Are: The Merchant AR Collections department collects on commercial accounts for debt owed to Fiserv and its affiliates. Our agents make outbound collection calls via a manual or dialing process. We collect within boundaries of all applicable collection laws. Performance goals as outlined at the beginning of the measurement period must be maintained.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Thank You For Considering Employment With Fiserv. Please

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What You Should Know About Us

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our Commitment To Diversity And Inclusion

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning About Fake Job Posts

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.