Bilingual Account Representative - New Grads Welcome

Internal Job Title: Account Associate

Job Type: Permanent, Full-Time

Location: Ottawa

Work Model: Hybrid

Position Summary

As a bilingual (English/French) Account Associate in our International Business Development group, you will work alongside CBN Directors and Account Managers as we pursue new business opportunities and support our established customers in French speaking regions of the world. In this entry level role, you’ll be given the opportunity to learn about complex IT solution sales (identification systems, border management systems, etc.) in the Business-to-Government (B2G) space as you provide sales and administrative assistance for both business development and account management activities.

What We Can Offer You

• Very progressive fertility, adoption and surrogacy benefits to support all definitions of family .
• Compensation: We seek long term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:
  • An industry leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees,
  • Best-in-class health, medical and life insurance benefits;
  • Access to virtual and telehealth services and apps; and
  • Very progressive fertility, adoption and surrogacy benefits to support all definitions of family.
    
• B est-in-class health , medical and life insurance benefits ;
• Access to virtual and telehealth services and apps; and
• An industry leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees,

• Career: A s a knowledge-based organization we will provide you with a wealth of learning opportunities and challenging work that will grow your knowledge, skills and abilities. At CBN, we encourage and empower our employees to chart their own career path, putting you in control of your future .

• Culture : Personal character is the foundation of our culture. CBN’s 7 Core Principles shape and guide our behaviours and underpin the sense of community you will experience at CBN. Equality, diversity and inclusivity are important to us as an organization, and we are committed to fostering and developing a work environment where every employee is treated with dignity and respect.

What You Will Do

• Liaise with various internal departments and personnel (Project Managers, Customer Support, Finance, Manufacturing) and monitor projects, change requests, inventory levels, production and delivery requirements to ensure that schedules are on-track and pro-actively communicate any potential issues to the team;
• Various o ther duties and responsibilities .
• Maintain a tracking spreadsheet for all contract deliverables, monitor deliverable fulfillment, accurately invoice customers against key deliverables and provide regular status reports to the Business Development team;
• Maintain Business Development directories and ensure they are up to date with all relevant contract, commercial and financial information;
• Support the Business Development team as they pursue opportunities within existing and new accounts by assisting with proposal preparation, assembly, delivery and ensuring that submission deadlines are achieved;
• Build strong working level relationships with our customers and provide top-notch customer service by addressing their inquiries expediently and effectively and escalating to appropriate internal stakeholders as required ; and
• Manage the sales inquiry, design brief order receipt notification, sales order and delivery request processes for your assigned customers;

Minimum Qualifications

Knowledge and Experience

• University degree (preferably in business, marketing, international studies, or STEM)
• Previous sales, customer service, or administrative experience is an asset

Skills and Abilities

• Excellent organization/time management skills
• Proficiency with MS 365 (Word, Excel, PowerPoint, SharePoint)
• Excellent interpersonal skills
• Excellent communication skills (verbal, written)
• Attention to detail

Mandatory Requirements

• Fluen cy in English and French
• Ability to obtain and maintain Government of Canada Secret (Level II) clearance.
• Ability to travel domestically/internationally as required

About Us

CBN designs and develops industry leading solutions for the following domains: Border Security, Civil Identity, Driver Identification and Vehicle Information, Currency and Excise Control, and Lottery and Charitable Gaming. To learn more, visit www.cbnco.com.

As an Equal Opportunity Employer, Canadian Bank Note Company, Limited is committed to achieving a skilled and diversified workforce that reflects the diversity of the Canadian population. We encourage applications from women, visible minorities, people with disabilities and Aboriginal people. Canadian Bank Note Company Limited is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the interview coordinator of any accommodation measures you may require.

The health and well-being of our employees is a top priority for CBN. It is our responsibility to ensure that we provide a safe work environment. In response to the COVID-19 Pandemic, we have implemented a mandatory vaccination policy that requires all employees to be Fully Vaccinated. Currently, Fully Vaccinated means that you will have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada. For prospective candidates, when a conditional offer of employment has been made, you will be asked to attest to your vaccination status and will be required to submit proof of vaccination status or request for accommodation pursuant to a relevant provision of Ontario’s Human Rights Code, as amended. If you have any questions or require human rights-based accommodation, please reach out to the CBN Human Resources team at [email protected].