Specialist, Strategy & Analytics Jobs

Req Id: 409106
Are you ready to grow your career by taking on a new role at Bell? We always look for qualified internal applicants within our own team to support their development.
Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
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The Sales Strategy & Analytics team’s mandate is help deliver on BCE’s strategic sales plans through identifying growth opportunities and mitigating risks for direct sales performance. We are seeking dynamic individuals with a talent for grasping complex business challenges and developing tangible strategies and programs.
The role is high profile and requires a self-starter who possess a process-oriented mindset, skills to recognize and assess performance gaps and then drive improvements through partnering and influencing key stakeholders such as Operational Leaders, Marketing, Business Intelligence, WFM and Finance.
Key Responsibilities

• Design, develop and maintain critical scorecards and key performance indicators to support the sales organization and ensure the accuracy and integrity of the data
• Strategic support
• Work closely with senior leaders to understand and share business results
• Support the continued evolution of the sales organization using advanced analytics into a highly data driven business
• Synthesize strategic insights and effectively communicate findings to senior leaders in order to optimize sales results
• Ability to see beyond the symptoms of a business issue, and create solutions in a logical and effective manner
• Review business processes, perform deep dive analysis, uncovering areas for improvement, documenting, communicating results and ensuring that data feed for reports are accurate.

Critical Qualifications

• 1-3 years of analytical and problem solving experience with attention to detail
• University Bachelor’s degree in Business, Applied mathematics / Statistics, equivalent work experience
• Advanced knowledge of Microsoft Office environment and tools
• Strategic thinking skills
• Solid business acumen; must be able to understand the organization’s key drivers to success
• Ability to locate and connect data to identify root causes and drive fact-based decision making and plans to address problem areas
• Advanced communication and negotiation skills; must be able to articulate recommendations and results, influence key stakeholders
• Passion for driving improvements
• Strong organizational and time management skills to meet deadlines & handle changing priorities

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Adequate knowledge of French is required for positions in Quebec.
Additional Information
Position Type: ManagementJob Status: Regular - Full TimeJob Location: Canada : Ontario : Toronto || Canada : Ontario : Don Mills || Canada : Ontario : Mississauga || Canada : Quebec : MontrealFlexible work profile: Mobile
Application Deadline: 05/09/2023
All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].
Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers.
409106