Software Quality Assurance Specialist

Civica is a global leading public sector software provider, with more than 22 years of sustained growth.

We're developing and delivering the technologies that are transforming our vital public services, across Government, Healthcare and beyond.

Requirements

We are looking to recruit a Software Quality Assurance Specialist for Civica's Health & Care Team based in Winnipeg, Manitoba. The Software Quality Assurance Specialist will be responsible for precision manual testing of Civica's advanced and industry leading healthcare software solution, Convergence Platform.

Due to specialty equipment required for testing, this position will work out of our Winnipeg office located at 109 James Ave, Winnipeg, MB, R3B0N6.

Primary Responsibilities

• Documenting and testing defects and validating against pass/fail criteria
• Creating complex test plans and test cases by reviewing and validating business and technical requirements
• Capturing and reporting on quality assurance metrics to benchmark quality and assess risk levels before external product release
• Executing software test plans/test cases for functional, system, interface, integration and regression testing
• Administering the internal and external release process / checklists
• Understand Civica Canada's applications from an end-user's perspective to enable the design of effective and relevant test plans and be able to provide pertinent tier 1 and tier 2 support
• Diligent documentation of test results and working with the fellow software development staff to quickly identify and correct software and documentation defects
• Maintaining and updating test data sets and testing plans
• Be the first line of user support during the Beta Release phase, providing troubleshooting and support advice to clients, assist and/or develop user acceptance test plans (where required)
• Upgrading and installing Beta software or assisting users

Secondary Responsibilities

• Assisting with the maintenance of test lab (installing and configuring software sets, maintaining user accounts, backup up databases etc.)
• Developing scripts and/or tests cases for Automated testing
• Providing content for readme or release notes and creating client-consumable technical bulletins (to communicate known issues)
• Training internal staff on the use, installation and troubleshooting of new releases
• Review and providing feedback on end-user documentation
• Contributing and maintaining internal knowledgebase

Qualifications / Certifications

The Software Quality Assurance Analyst must have the following formal IT qualifications:

• Database and/or SQL training or certifications
• College Level Diploma in Computer Sciences or Computer Programming
• This individual must have an affinity for details, an ability to troubleshoot complex problems, have good oral and written communication skills (English) and have strong customer service and organizational skills.

Qualifications in the following areas is considered a strong asset for the position

• Experience testing custom reports using Telerik Report Writer
• IIST Certified Software Test level CSTP-A or higher
• Experience as a help desk analyst, automated testing tools, or other computer scripting languages

Technical Skills & Experience

• A minimum of 5 years' experience creating test plans/test cases for functional, system, interface, integration and regression testing
• Basic knowledge of scripting languages, such as Windows CMD ".bat" and PowerShell
• A minimum of 5 years' experience testing API's using testing tools such as SoapUI and Postman
• Ability to install and configure 3rd party and Civica Canada software and apply service packs and hot fixes
• A minimum of 5 years' experience writing SQL queries
• Basic knowledge of application server environments, remote access tools such as RDP/VNC, Webex/Teams, VPN.
• Proficient knowledge of Microsoft Office products including Outlook, MS Word, MS Excel, Browsers and PowerPoint
• A minimum of 5 years' experience testing complex, rapidly changing enterprise level web-based healthcare software
• A minimum of 5 years' experience testing data analytics
• Proficient in testing Rich Web Applications utilizing Angular technology
• Excellent understanding of HTML5, JavaScript and CSS3
• Working knowledge of networking concepts

Benefits

• Salary: $72,000 - $85,000
• Work hours: 37.5 Hours per week, Monday - Friday, 8:30am - 5:00pm
• Benefits: Extended Health & Dental, Life Insurance, Long-term disability, Dependent Life Insurance, Accidental Death & Dismemberment

Contact Information

• Liam Hosking (Talent Acquisition Lead)
• [email protected]

Building and maintaining an inclusive and supportive culture

Studies have shown that certain underrepresented groups of people are less likely to apply for a job that they don't 100% match. At Civica, we're committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel.

So, if you like the sound of this opportunity but you don't meet all of the requirements then please apply. You could be the perfect candidate for this or other opportunities within Civica.

Mental Health Champions are here for you!

We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day to day life. We are available for support when you need it most and actively encourage our people to reach out to us.

Affinity Groups

Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community and include: Early careers, accessibility, parents and guardians, wellness, LGBTQIA+, race and ethnicity and many more.

Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. Civica recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.