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Service Specialist (Field Technician Building Automation Systems – Service)
Company | Siemens |
Address | Oakville, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Appliances, Electrical, and Electronics Manufacturing |
Expires | 2023-06-22 |
Posted at | 1 year ago |
Change the future with us.
- Opportunities to contribute your innovative ideas and get paid for them!
- Profit sharing available.
- Employee perks and discounts.
- Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
- Opportunities to advance your career and mentorship programs on a local and global scale.
- Participate in our celebrations, social events and offsite business events.
- Diversity and inclusivity focused.
- Engaging, challenging, and fast evolving, cutting edge technological environment.
- Solve the world’s most significant problems – Be part of exciting and innovative projects.
- Competitive total rewards package.
- Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
- Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
- Perform preventative maintenance and diagnostics on BAS system components
- Deliver technical support coaching and direction to end users and colleagues
- Diagnose problems, determine corrective action and repair Building Automation Systems (BAS) systems
- Document problems for your customer, discuss, and advise them on the best course of action
- Identify and bring forward additional business opportunities including time and material work, system extensions, upgrades, and service contact expansion
- Work safely by following the highest standard of safe work procedures and abiding by all applicable legislation and regulations
- Work in collaboration with partner companies and their representatives
- Pursue ongoing learning in order to keep up with changes in the industry, new products and technologies, and new customer requirements
- Ensure that all records are kept up to date including, drawings, service records, and instructions
- Conduct training and development classes for customer operators and technicians
- Provide field information as needed to the central dispatcher and other administrative support
- Complete repairs, replacements, upgrades, adjustments, and calibration on BAS systems by following written instructions
- Represent Siemens at a range of customer premises in an appropriately professional manner
- Knowledge and experience with Open Communication protocols like BACNET, Modbus, etc.
- IT literate and possess proficiency in Windows applications, including MS Office suite
- Experience independently delivering high quality service to a variety of customers; customer service oriented
- Diagnostic skills: ability to systematically identify and resolve technical problems
- A professional certification, college diploma, or university degree in a related field
- Autonomy, resourcefulness and strong organizational skills
- Assets: Knowledge of building mechanical systems; training and certification in a related trade; understanding of the Building Code as it pertains to automation; specific technical knowledge of Siemens building automation systems.
- Willingness to occasionally share on-call responsibilities with colleagues
- 2+ years of experience working with Building Automation Systems (BAS)
- Ability to stay calm and professional under pressure, willing to communicate and work though complex problems
- Knowledge of: electrical control systems instrumentation, industrial electronics, programming, and information technology
- A valid driver's license and ability to drive a company vehicle to customers in assigned region(s)
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