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Field Service Technician - East Ontario ($3,000 Sign-On Bonus)
Company | Tennant Company |
Address | Oshawa, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Machinery Manufacturing |
Expires | 2023-07-17 |
Posted at | 10 months ago |
With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.
- Competitive salary
- Excellent benefits package (eligible on 1st day of employment)
- Company vehicle
- Cell phone
- Specialty Tools
- Corporate credit card
- Uniforms
- Monday-Friday schedule that typically allows techs to be home every night and to enjoy work-life balance
- Comprehensive training program including ride-along and factory-based training
- Performance-based incentives structure
- Laptop
- Responsible for proper and safe use, maintenance, and reporting of all Tennant Company property. This includes trucks, trailers, tools, and equipment.
- Responsible for effectively scheduling time and arranging all customer service calls, planned maintenance, and breakdowns to maintain effective customer service.
- Consistently present a professional image, both in personal appearance and condition of company equipment.
- Ensure proper communication of customer preventative maintenance schedules and future service needs.
- Troubleshoot and repair mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine problems on all Tennant products and similar competitive products.
- Partner with sales representatives concerning potential customer applications for equipment replacements.
- Maintain records of all service activities and business reporting documentation through the use of customer repair order logs, service agreements, completed repair orders, timesheets, machine checklists, receiving records, expense reports, and service agreements.
- Assist manager by making territory boundary changes and customer alignment recommendations.
- Estimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customer.
- Efficiently manage inventory levels to maximize inventory turns while minimizing return trips to customers.
- Position requires sitting, standing, twisting, reaching, pushing, and pulling.
- Position requires bending, stooping, kneeling, or squatting daily. May be up to 30% of the day.
- Must be able to lift 60 pounds, with most items weighing between 2 and 20 pounds. Occasionally may be required to lift items weighing up to 90 pounds. Assistance should be provided for items weighing over 60 pounds.
- Position requires driving a van to and from customer sites daily, an average of 500 miles/week.
- Troubleshooting, diagnosing and repairing mobile equipment.
- Minimum of two years’ work experience to include:
- Basic understanding and knowledge of how to use a personal computer, including MS Office Suite, email, and proprietary Tennant systems.
- Understand and manage expenses within the service operation.
- Basic estimating and inventory management skills.
- High school diploma or equivalent, vocational school coursework a plus.
- Demonstrated experience working with one or more of the following: mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine.
- Valid driver's license plus meet Tennant Company driving policy requirements.
- Demonstrated ability to work independently with minimal supervision.
- Demonstrated experience working in direct contact with customers on service-related activities.
- Safely use hand and power shop tools, equipment, and diagnostic devices.
- Good verbal communication skills, customer-centric attitude, and approach.
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