Greeter/Patient Services Associate - New London, Ct (On-Site) Full Time - Bilingual Required (English & Spanish) - $20.00/Hr | $500 Sign-On Bonus!

Summary

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The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency’s commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.

Role And Responsibilities

Patient experience:

• Greet patients and other visitors to the agency and assist them as appropriate
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines
• Reconcile patient visits daily
• Review schedules daily to ensure accuracy and fill appointment opportunities
• Collect, verify, update and document patient demographics, insurance information and forms
• Oversee the safe, efficient, and comfortable atmosphere of the reception area
• Provide exceptional customer service to all patients, visitors and callers

Insurance

• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
• Collect patient payments, balances and copays
• Verify active insurance coverage and status and update information as necessary
• Complete end of day reporting and ensure records balance

Phones

• Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols

Hipaa

• Consistently ensure and maintain patient confidentiality

Other

• Meet and exceed assigned individual and departmental goals
• Other duties and projects as assigned
• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
• Supports manager in monitoring inventory of supplies for the office

Qualifications

• Associates degree, medical office or medical assistant degree required
• Excellent organizational skills
• Experience with Microsoft Power Point, Excel, Word, preferred
• Exceptional customer service skills
• Bilingual skills, Spanish speaking, Required
• Proven ability to multi task
• Problem Solving and critical thinking skills
• Excellent Verbal and written communication skills
• Healthcare experience in Medical, Dental, or Behavioral Health preferred

Physical Requirements/Work Environment

• 1 Saturday a month is also a requirement
• Minimal physical effort. Must be able to operate computer and telephone continuously
• This is a full-time role (40 hours) that may include evenings and weekends.
• Regular regional travel as necessary

Community Health Center Company Benefits For Full-Time Employees

• Tuition Reimbursement
• 403(b) plan with a discretionary company match after 1 year of employment.
• Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner’s Insurance, Legal Services.
• Paid holidays
• Wellness Incentive Program
• Employee Assistance Programs
• For Health & Wellness
• For Professional and Educational Advancement
• Medical plans with Health Spending and Flexible Spending Accounts
• For Great Work Life Balance:
• Dental and Vision Plans
• For Financial Success
• Paid time off
• Health Reimbursement Arrangement Accounts
• Life and Disability Insurance
• Paid Parental Leave

Please note- some of these benefits do not apply to part-time, temporary, or per-diem roles.

Organization Information

Additional

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Location:

Community Health Center of New London

City

New London

State

Connecticut

Time Type

Full time