Field Service Technician Iii (Ottawa)

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. W

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Job Purpose

Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service- related sales and service targets.

Essential Duties And Responsibilities

• Maintains a safe, orderly, and clean working environment
• Contributes to company revenue & margin targets
• Interacts with internal and external stakeholders
• Completes and submits reports as required
• Follows all company policies and procedures as listed, but not limited to: warranty policies, Federal & Provincial safety standards, transportation of dangerous goods
• Perform as the on-site team lead working with in-house technicians and sub-contractors
• Is directly responsible for company assets such as service vehicle, inventory, tools, laptops, and test equipment
• Provide support to the estimation team by conducting site visits and creating material lists
• Perform commissioning of DC power plants, inverters, and battery conductance readings, testing of system and equipment alarms
• Provide mentoring on safety, quality, and company practices
• Perform installation of DC power plants, BDFB’s, inverters, UPS, and DC Battery systems
• Perform rectifier and inverter module swaps, and updating system inventories
• Maintains good communication with Field Supervisor
• Maintains truck log, if necessary, according to provincial and or federal requirements
• Coordination of shipping and receiving, and in the field, material audits to identify shortages
• Provide support for maintenance and calibration of tools
• Install data cabinets, cable tray infrastructure, including load bearing auxillary systems, fiber optic raceways, grounding and alarm connections
• Travel when required to perform installations, repairs, and preventative maintenance
• Perform Preventative Maintenance routines, which would include completing reports and data analysis to identify key areas where the clients could improve their systems or are at risk

Qualifications

Minimum Qualifications

• A strong understanding of company procedures and policies
• Strong knowledge of client and industry standards such as IEEE & Telcordia
• Ability to make recommendations to resolve issues in the field
• Able to identify changes in scope, prepare and submit potential change orders
• Able to work and demonstrate safe work procedures with hand and power tools
• High School Diploma or equivalent
• Able to comprehend and compose documents such as customer correspondence, technical manuals, memos, and reports in English and/or French
• Thorough understanding of, and adherence to, safety policies and procedures
• An aptitude for applying learnings to on-the-job requirements
• Required to complete RP101, RP201, or Power Systems equivalent
• Support sales with a strong technical knowledge and professional engagement with customers
• Strong organizational and planning skills
• Able to perform math calculations and measurements
• Demonstrated leadership potential and willingness to lead less experienced team members
• Requires 4+ years of related experience
• Strong mechanical aptitude
• Able to travel to support in-field operations
• Strong knowledge of Microsoft Office suite and Teams

Preferred Qualifications

• Advanced electrical understanding - able to identify and mitigate risks related to electrical circuits
• The ability to read electrical and construction schematics
• The ability to use test equipment and interpret the collected readings/data
• Post-secondary certificate/diploma or Red Seal Trade Certification

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled

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