Service Manager Jobs

WHO WE ARE:
As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure-maintenance equipment to municipalities and contractors across Canada and the US. Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.
JJE is a dynamic and growing organization, focused on maintaining an “employer of choice” culture. We have a stable, team-based, and collaborative work environment that drives our organization to be best-in-class within our industry. We offer opportunities across Canada and the U.S. and are committed to providing challenging and rewarding career paths for our employees. JJE provides very competitive compensation packages, robust group benefits and an opportunity to grow professionally.
JJE is a proud subsidiary of Federal Signal Corporation.
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SERVICE MANAGER
LOCATION: Vaughan, ON
WORK ENVIRONMENT: Shop, Office & Customer Facilities
TYPE: Full-Time (Monday-Friday)
SUMMARY:
The Service Manager will be a hands-on, organized and engaged leader who is responsible for (i) providing guidance and direction to the Service team in alignment with the branch and company Service department objectives, (ii) overseeing the day-to-day operations of the Service department and (iii) developing and maintaining strong customer relationships to support continued Service growth in the region.
ABOUT YOU:

• Ability to motivate, coach and support teams to drive desired results
• Extremely organized and proactive
• Ability to plan and execute work independently
• Strong problem-solving skills
• Full understanding of all relevant safety and compliance regulations, policies, and generally accepted work practices relating to Truck/Trailer/HE shop operations
• Strong business acumen and demonstrated ability to develop and implement sound business plans and effectively manage resources
• Proficient with repair order programs and MS Office (Outlook, Excel)
• Superior customer service and communication skills
• Ability to foster team-work and champion company values

POSITION REQUIREMENTS/QUALIFICATIONS:
Education/ Certification:

• Truck & Transport 310T or Heavy Duty 421A Journeyman an asset
• Valid driver’s license with a clean driver’s abstract
• CDL Driver’s License an asset

Experience:

• Previous responsibility for a Service P&L and demonstrated ability to achieve results
• 3+ years’ experience as a Service Manager in the field of Heavy, Industrial or Agricultural equipment preferred
• Strong technical knowledge of hydro-electrical systems
• Strong mechanical expertise with knowledge of equipment repair processes

POSITION RESPONSIBILITIES:

• Assist with technical work in the Shop or the Field as required to meet productivity targets and customer deadlines
• Participate in training and/or industry events as required
• Stay up to date with industry changes that impact Service team and/or customers and communicate applicable information effectively
• Conduct regular Service department team meetings to review successes, opportunities for improvement, health and safety and process updates/ changes
• Provide coaching and guidance to a team of Service Technicians and a Service Coordinator ensuring a productive, engaging and safe workplace
• Create and implement process improvements to maximize efficiency and profitability within the shop
• Manage and oversee the operations of the Service department by monitoring the scheduling, quality, safety and productivity of the team, as well as the satisfaction of customers
• Monitor and assess employee’s performance and provide effective feedback
• Participate in the recruiting and onboarding processes for new Service employees
• Provide training or schedule training sessions for the Service team as required to ensure up-to-date knowledge and a continuous learning environment
• Monitor established KPIs for the department reporting any key variances to Management
• Maintain oversight of the facility by identifying any deficiencies or repairs and making recommendations to Management
• Conduct frequent customer visits to maintain established accounts and drive new business for the department
• Provide strategic recommendations to Management as to business growth opportunities and support the execution of approved strategies
• Identify skill gaps/opportunities within the team and implement effective development plans
• Complete additional projects and tasks as assigned
• Effectively problem-solve any customer concerns or issues
• Review customer accounts in collaboration with Accounting to ensure timely billing and payment
• Review and assess workload/ resources and make recommendations to Management if changes are required
• Communicate effectively with the Sales and Parts departments to ensure optimal customer experience
• Provide technical expertise or demonstrations and training to customers as required

Safety Duties & Responsibilities
Employees must:

• Work in compliance with the appropriate safety legislation/regulations/safety policies
• Cooperate with their workplace’s Safety Committee or health and safety representative
• Not remove or make ineffective any protective device required by the Company or by the regulations.
• Use any safety equipment, protective devices or clothing required
• Report any known workplace hazard or safety violations

Other Details
Supervision of Others:

• 10 direct reports

Travel Expectations:

• 5% - 10% primarily within the province
• Some travel to customer premises

Physical Demand:

• Occasionally required to lift and move moderately heavy objects
• Continuously required to remain in a stationary position
• Must be able to lift 50 lbs

WHY WORK AT JJE?

• Educational Scholarship Program
• Charitable Giving Program
• Federally recognized as a certified Employment Equity organization
• Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition
• Employee & Family Assistance Program (EAP)
• Employer Matching Retirement Savings Plan
• Paid Personal Days
• Exceptional best-in-class products and service offerings for our customers
• Talented, dedicated and passionate team to work with
• Market-competitive compensation package with annual increase opportunities
• Tuition Reimbursement
• Robust Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
• Member of multiple provincial safety programs and COR certified

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If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.
Joe Johnson Equipment is an Essential Business due to the products and services we provide to our customers. We continue to fully operate during these challenging times while remaining steadfastly committed to ensuring the safety and wellbeing of our employees.
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