Senior Technical Assistant Jobs

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!

Job Title: Senior Technical Assistant

Reports To: SVP, Technology

Location: Toronto, ON (Hybrid)

We're seeking a hands-on, proactive Senior Technical Assistant to ensure the smooth functioning of our Technology team. This role encompasses many responsibilities, including project coordination, data analysis, internal communication, budget tracking, and initial tech issue troubleshooting for the Executive Leadership Team. This position will be a vital asset to the team, helping us achieve our objectives and meet our commitments.

Note:

We're less interested in your educational background or certifications and more interested in your ability to roll up your sleeves, take on challenges, and deliver results. This role is integral to our Technology Department, and the successful candidate will be key in helping us achieve our strategic goals.

❗Please note, that this role is hybrid. The successful candidate will be working from the office 3 days a week - Tue/Wed/Th. The head office is located at 351 King St E., Toronto, Ontario.

Contact:

Chengeer Lee - Senior Talent Acquisition Partner

What you will be doing:

• Drive internal communication within the Technology team, taking detailed meeting notes and disseminating key information to the team
• Serve as the first point of contact for the Executive Leadership Team's tech issues, troubleshoot and resolve or escalate issues as necessary
• Act as a 'Citizen Developer' on tools such as Slack, by leveraging their capabilities to enhance team communication and collaboration
• Automate routine tasks wherever possible to improve team efficiency
• Show initiative in solving problems, stepping up to challenges, and getting things done
• Assist with the department's budget, tracking all expenditures and managing requests for funds
• Handle administrative tasks such as billing/invoicing, travel arrangements, event planning, vendor management, presentation development, and spreadsheet management
• Support the SVP, Technology in executing strategic initiatives, tracking, measuring, and reporting key metrics and project status for multiple teams, including IT, Security, Compliance, Cloud Operations, and Release/Incident Management
• Maintain and update the Technology team's Confluence page, ensuring all team resources and documents are up-to-date and easily accessible

What you will bring:

• Experience managing budgets and automating tasks
• A knack for troubleshooting tech issues, with the ability to quickly learn and adapt to new technologies
• Excellent organizational skills and a 'get things done' attitude
• Familiarity with collaboration and productivity tools such as GSuite, Slack, Confluence, JIRA, and Excel
• Strong communication skills and ability to work effectively with diverse groups, including the Executive Leadership Team
• Proven experience in a role requiring project management, operations, or similar skills

About Caseware

Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.

With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.

One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at [email protected].

Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well.