Senior Product Manager - Flights Marketplace Appx (Remote)

About The Job

The Flights Marketplace team is building the most convenient and trustworthy flight shopping experience so that customers can quickly and easily find the best flights at the best prices. We are looking for a Product Manager who has a deep understanding of e-commerce customer experiences and is passionate about driving conversion and customer satisfaction through exceptional app experiences. You will lead the Flights App Experience team and have a huge impact on shaping the future of the flights business at Hopper.

Product Managers at Hopper are “smart creatives” who obsess over the customer and will help transform Hopper from a disruptive startup into the global leader in mobile travel. As a Product Manager, you will work at the intersection of software development, data science, and user experience to solve real customer problems and create unique value. You will need to dive deep into the data and develop an understanding of the competitive travel landscape to ground the basis for new product features. On any given day - whether you’re surveying customers to better understand their needs, partnering with engineering to scope a feature down to the MVP, or combing through data for new insights - your contribution will be critical to Hopper’s current and future success.

Responsibilities

• Dive deep into our data, conduct user research and analyze customer feedback to understand customer behavior and identify pain points and opportunities for improvement.
• Create business cases driven by data, design and run A/B tests to validate hypotheses and optimize the app experience.
• Understand complex technical issues, discern impact, and be able to explain the situation to maximize clarity and drive resolution
• Partner with the customer support team to ensure that our customers have a seamless and positive experience throughout their journey on our app.
• Pare down an ideal feature to the minimum viable product: identify what's essential for us to know if this is a good idea, what's not, and how can we limit cost and risk?
• Partner with design to create intuitive and engaging app experiences that delight our customers and differentiate our product in the market.
• Collaborate with the engineering team to ensure timely and high-quality delivery of new features and improvements, while also ensuring a stable and performant app experience.
• Own the end-to-end app experience for Flight customers, from initial search to post-purchase, with a focus on increasing conversion rate and ensuring high customer satisfaction.
• Manage a product roadmap for a set of features from inception through implementation and analysis: collect requirements, establish key performance metrics, craft the user experience, drive execution, and report on the impact

Minimum Qualifications

• Excellent communications skills both in-person and in-writing
• A bias for action and drive to go beyond the status quo
• An innovative and detail-oriented approach to problem-solving
• Past success analyzing data, drawing accurate conclusions, and adjusting strategy accordingly
• Technical depth that allows you to communicate with, understand, and earn the respect of world-class engineers and data scientists
• No ego. Strong focus on doing what is right for the customer and the company
• Experience finding innovative solutions for real-world, user problems

Preferred Qualifications

• Prior experience in Product management
• A passion for creating exceptional customer experiences that drive business growth and customer loyalty, aligned with Hopper’s mission
• Thrived in a B2C product role and delivered delightful features at scale
• Experience working directly with data and writing SQL queries
• A track record of persuading stakeholders and colleagues through compelling narratives grounded in data

If you are a product manager with a passion for creating exceptional app experiences, and if you are excited about diving deep into the details of app design and using customer research to inform product decisions, we would love to hear from you. Apply now to join our team at Hopper! You will have full autonomy and direct customer impact and an exciting growth and learning curve at Hopper.

Benefits

• 100% employer paid medical, dental, vision, disability and life insurance plans
• Well-funded and proven startup with large ambitions and competitive salary
• Entrepreneurial culture where pushing limits and taking risks is everyday business
• Unlimited PTO
• Access to a 401k (US) or Retirement Savings Plan (Canada)
• Small, dynamic teams = massive impact
• $200 Carrot Cash annual travel stipend (available in most countries)
• WeWork All Access Pass OR Work-from-home stipend
• Open communication with management and company leadership

#posttoexternal

More About Hopper

At Hopper, we are on a mission to become the world’s best — and most fun — place to book travel. By leveraging massive amounts of data, advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to help customers spend less and travel better. Ranked the third largest online travel agency in North America, the app has been downloaded nearly 80 million times and continues to gain market share globally.

Here are just a few stats that demonstrate the company’s recent growth:

• Hopper has raised over $700 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world’s fastest-growing mobile-first travel marketplace.
• The company’s bespoke fintech products, such as Flight Disruption Guarantee and Price Freeze, now represent 30-40% of Hopper’s total app revenue.
• Given the success of its fintech products, Hopper launched a B2B initiative called Hopper Cloud in late 2021. Through this partnership program, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory. As its first Hopper Cloud partnership, Hopper partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders.
• Hopper partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders.
• Hopper sold around $4 billion in travel and travel fintech in 2022, up nearly 3X over 2021. In 2022, Hopper increased its revenue 2.5X year-over year.
• Recognized as one of the world’s most innovative companies by Fast Company four years in a row, Hopper has been downloaded over 80 million times and continues to have millions of new installs each month.

Come take off with us!