Senior French Product Manager

Our clients are seeking a dedicated professional to uphold language excellence for their French products, catering to both Canadian French and France French markets. In this role, you will play a crucial part in maintaining a consistent and captivating linguistic experience across various aspects of our user journey, including Marketing, Product, and Customer Success realms.

12 month contract - possible convert to full time

Responsibilities:

• Collaborate with the appropriate External Service Providers (OSPs), aiming to have editing and localization tasks performed in-country when possible.
• Facilitate linguistic training for vendors and offer continuous feedback to improve translation quality.
• Lead efforts in resolving linguistic anomalies through OSP and internal workflows, with a focus on addressing international language issues that affect local customer experiences.
• Educate local teams on the intricacies of the localization and translation process.
• Collaborate closely with the Localization Manager to enhance and optimize processes, identifying opportunities for scaling within localization workflows and external systems.
• Provide substantial support to cross-functional teams, including marketing, product development, and customer success, ensuring their language requirements are met.
• Manage third-party teams, ensuring alignment with priorities, processes, and deadlines.
• Integrate customer feedback and insights ("follow-me-home" approach) into the holistic business and linguistic strategy within the language family.
• Propel linguistic excellence throughout the language family by engaging with our translation vendors.
• Disseminate valuable feedback on localized content to pertinent teams, enriching the overall quality of the customer experience.
• Manage the in-market terminology and translation resources for the language family, fostering precision and coherence.
• Oversee the quality of language content within our French products, ensuring precision and cultural alignment, spanning both the Canadian and French markets.
• Oversee the review process within the language family, adhering to established Service Level Agreements (SLAs) and quality benchmarks.
• Act as the custodian of the in-market style guide, providing guidance and consistency within the language family.
• Cultivate a uniform tone, personality, and cultural essence across language markets, specifically in France and Canada.
• Collaborate with design teams to ensure coherence of tone and terminology throughout the product.

Qualifications:

• Strong communication, presentation, and negotiation skills.
• Familiarity with translation tools such as Phrase, WorldServer, and Trados.
• A minimum of 8 years of experience in language management and language quality assurance.
• Native-level proficiency in one of the languages within the language family.
• Bachelor’s degree in linguistics or translation; master's degree is preferred.
• Bonus points for knowledge of SAAS software, accounting terminology, and practices.
• Exceptional written and verbal fluency in English is required.